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NCF logs IP addresses assigned to your modem/router as well as information relating to the connection between your modem/router and NCF's equipment.
On our end, NCF does not log any information regarding the sites that you visit or the searches that you make. That said, the websites that you visit may log your assigned IP address and other information. You may wish to contact those sites for information regarding their privacy policies.
NCF maintains information such as name, address, invoices, payments made, trouble tickets, purchased equipment, etc. Modem/router information IP address information may be logged as described above and this will allow linkage to your account.
NCF does not have access to any geo-locational information except your street address, which we use only for billing purposes.
NCF does not provide inter-member text or multi-media messaging services. However, NCF provides a communication service between members and NCF staff (Office Messages) as well as a request tracking system (Request Tracker). Messages using these systems are logged. NCF also provides members access to discussion groups where they can post questions and comments. These postings are public and are logged.
NCF does not provide any voice services nor do we have access to your call information if you use a VOIP service. If you use NCF's dial-up Internet service, session-related information (such as the calling number, called number, call duration, etc.) is logged.
NCF does not provide any mobile device applications.
NCF collects and stores usage statistics for the amount of data that has been transmitted to and from your modem/router. This is used for billing and engineering purposes only. NCF does not perform deep packet inspection of traffic and handles all traffic types and sources uniformly.
NCF does not disclose your personal information nor any information about your account or devices to third parties unless they provide a valid search warrant or court order. In such cases, NCF will provide only the information that is required in order to be compliant with the order.
NCF is obligated by law to keep these searches confidential. We do not record any information regarding search warrants or court orders.
No. NCF does not accept advertising on its site, does not use any personal information to enhance user experience and does not sell any information to anyone.
Bell provides local loop and DSL access services to NCF. Do they have access to my personal information? Bell records your name, address, phone number and DSL service information as well as any Bell orders and trouble tickets opened on your behalf. They do not have access to any personal, financial or other account information unless you have a separate account with them (e.g., for your phone or TV service).
The Supreme Court ruled in R v Spencer that requesting the user information associated with an IP address constitutes a search which requires a valid search warrant to disclose. This means that ISPs such as NCF can only provide this information when a valid search warrant is furnished by the agency seeking the information. This has always been our policy and now has been endorsed by the Supreme Court.
Bill C-13 negates the Supreme Court decision by providing agencies with broad powers to request information without a search warrant or court order. This would include the user information associated with an IP address.
You can contact NCF's Executive Director at email@example.com