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Our HelpDesk is an award-winning team of staff and volunteers that works with our members to help resolve issues with connectivity, technology, email and more.

It's how we ensure that we are providing a high quality service while also ensuring our members understand how to use the internet to the fullest and feel safe online.

Contact our HelpDesk by:

EMAIL TELEPHONE IN PERSON
support@ncf.ca 613-721-1773 ext. 0 1305 Richmond Road, Suite 206
Ottawa, ON K2B 7Y4
Map and directions
Open a Ticket Monday to Friday
10:00am — 5:00pm

Saturday
10:00am — 5:00pm
Monday to Friday
10:00am — 5:00pm

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All issues reported to NCF are captured as tickets in our tracking system so that they can be monitored and updated. Members will receive email or telephone responses directly from our HelpDesk team and we will engage our suppliers as needed.

We take pleasure in working with members and celebrate our mutual successes!