If you are experiencing issues with your NCF internet, it is most likely related to your modem or a problem with the line rather than a network-wide issue.

Please contact the NCF HelpDesk by calling 613-721-1773 ext. 0 or emailing support@ncf.ca.

If you are not able to get through to the HelpDesk during office hours, they are helping another member. Please leave a voicemail or send an email and we will get back to you as soon as we can. We prioritize helping members who are out of service and appreciate your patience.

We aim to post about network-wide issues on our voicemail, StartPage, Twitter and Facebook as soon as we become aware of the extent of the problem but do not monitor social media for HelpDesk issues.

October 23, 2023:

There are currently no known issues affecting NCF internet services, including DSL internet services on the Bell network, and cable internet services on the Rogers and Cogeco networks.

At 7:18am a network issue meant that some NCF members' modems weren't re-connecting to the network. This issue was resolved by 11:03am.

Please contact the HelpDesk if you are having other ongoing issues.

NOTE: This page is currently manually updated by NCF staff. We are working to automate it for the future. Apologies if it is out of date, please let us know by writing support@ncf.ca.