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We were founded with the value of members helping members. As such, we take all input seriously and are committed to getting it right.

I have a question, concern, suggestion or idea for NCF: now what?

Please contact our Operations and Development Manager Nathan Medema by emailing nathan@ncf.ca or calling 613-721-1773 ext. 1006 or Executive Director Shelley Robinson by emailing execdir@ncf.ca or calling (613) 721-1773 ext. 1001.

The Chair of the Board of Directors is Chris Cope, and can be reached by emailing chair@ncf.ca.

I have a complaint about my internet service with NCF, what do I do?

The first thing we suggest is that you contact our HelpDesk, either by emailing support@ncf.ca or calling 613-721-1773 ext. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail so someone can follow up with you shortly.

If you're not satisfied, please feel free to contact our Operations and Development Manager Nathan Medema by emailing nathan@ncf.ca or calling 613-721-1773 ext. 1006 or Executive Director Shelley Robinson by emailing execdir@ncf.ca or calling (613) 721-1773 ext. 1001.

If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its website or by calling 1-888-221-1687.

What is the CCTS?

The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.