National Capital FreeNet / Libertel de la capitale nationale NCF Help

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If searching didn't answer your question, try asking an NCF member. You'll find helpful members (and NCF staff & volunteers) ready to answer questions. It's also a great place to find out if anyone else is having or has had the same problem, and what they figured out. Members helping members is one of NCF's founding philosophies!

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For issues that cannot be solved by searching and asking members, please use NCF's Office Messages to send a message to the NCF Office. Office staff will generally be able to reply within a weekday, often within hours or minutes.

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(see below 'what to expect')

Finally, if you need to reach the NCF office, the normal office hours, phone number, and location are listed below. Staff are pleased to help with questions that cannot be answered by the above methods.

National Capital FreeNet
Suite 206 Richmond Square
1305 Richmond Road
Ottawa, Ontario  K2B 7Y4
(613) 721-1773

Street map and bus routes

Normal office hours:
8am to 7pm, Monday to Friday
10am to 5pm, Saturday

What to expect when you use NCF Office Message

The 'Office Message' service makes it possible to leave a message for the office and track its progress (by using the 'Office Messages' link on the bottom-left of your StartPage).

Office staff will see your message and reply. If you provide an email address, you'll receive notification by email when a reply is waiting for you.