National Capital FreeNet / Libertel de la capitale nationale NCF Help

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If searching didn't answer your question, try asking an NCF member. You'll find helpful members (and NCF staff & volunteers) ready to answer questions. It's also a great place to find out if anyone else is having or has had the same problem, and what they figured out. Members helping members is one of NCF's founding philosophies!

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For issues that cannot be solved by searching and asking members, please use NCF's Office Messages to send a message to the NCF Office. Office staff will generally be able to reply within a weekday, often within hours or minutes.

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(what to expect)

Finally, if you need to reach the NCF office, the normal office hours, phone number, and location are listed below. Staff are pleased to help with questions that cannot be answered by the above methods.

National Capital FreeNet
Suite 206 Richmond Square
1305 Richmond Road
Ottawa, Ontario  K2B 7Y4
(613) 721-1773

Street map and bus routes

Normal office hours: 9am to 4pm, Mon to Fri, and 9am to 1pm on Sat

What to expect when you use NCF Office Message

The 'Office Message' service makes it possible to leave a message for the office and track its progress (by using the 'Office Messages' link on the bottom-left of your StartPage).

Office staff will see your message and reply. If you provide an email address, you'll receive notification by email when a reply is waiting for you.

Made by donations from NCF members

The 'NCF Office Message' service and improve NCF Help pages were made possible by member donations to the NCF Development Fund in 2010.

The new Office Messages service aims to make contact with the NCF office productive and reliable -- avoiding missed phone messages and 'telephone tag'.

If you notice bugs or have suggestions, please post in the Design & Development discussion group or leave a message for the NCF Office.

Thanks for your support!