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VOIP means [http://en.wikipedia.org/wiki/Voice_over_IP Voice Over Internet Protocol], where your telephone service is provided via the internet.
+
VoIP means [https://en.wikipedia.org/wiki/Voice_over_IP Voice Over Internet Protocol], where your telephone service is provided via the internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
 +
 +
Most existing phones can be supported directly by connecting them to a device (Analog TelephoneAdapter – ATA) that handles the voice conversion and connection.
  
==Using VOIP with a TP-Link modem==
+
==Why would I choose VOIP?==
If you are using VOIP with a TP-Link modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via [http://en.wikipedia.org/wiki/Telnet telnet] to 192.168.1.1.
+
 
 +
The cost of VOIP service is lower than traditional landline telephony. This is due in part to economies of using the shared data network and partly due to monopoly pricing on landline services.
 +
 
 +
With VOIP, your phone number is portable. Anywhere you can plug into the network you can make and receive calls as if it were a local number.
 +
 
 +
VOIP also enables a number of features that come as standard offerings for your phone service.
 +
 
 +
===Advantages to using VOIP rather than landline===
 +
* Savings
 +
* Flexibility  in terms of features available
 +
* Mobility - Phone service is available anywhere you have access to the internet
 +
* You can have your Voice Mail directed to your email
 +
* Inexpensive long distance calling (if not free)
 +
* Softphone availability for your mobile device
 +
 
 +
===Disadvantages of using VOIP Service===
 +
* 911 Service is not as reliable in case of emergencies (due to the location may change)
 +
* Requires a stable Internet service (No Internet  → No phone service)
 +
* The phone service is not as stable as landline (No power → no internet and no phone service)
 +
 
 +
==Things to beware of==
 +
 
 +
If you have poor Internet quality then your VOIP service will suffer as it runs over that Internet line. Also, unlike landline phonesets that are powered by the phone line itself, if power fails at your residence, it will take out your router, your ATA and your VOIP phone service. No power means no phone service unless you have UPS equipment in place.
 +
 
 +
With a landline service, a 911  operator knows exactly where you are because you are hard-connected at a specific address. With VOIP you have portability and address variability so that the subscriber (you) must inform the provider (us)  of any address changes. That way , when a 911 call is placed, the operator can refer to the correct registered information.
 +
 
 +
Some services at your residence may require a landline to function. Home security systems, door buzzer systems, etc. may be a problem. Please consult the providers of those services for details.
 +
 
 +
== Ordering VOIP ==
 +
Members going to a VOIP service from a landline based phone will fall into one of two categories:
 +
 
 +
A. you want to keep your existing number have it ported to the VOIP provider
 +
 
 +
B. you will be dropping their existing number and using a new one provided by the VOIP provider
 +
 
 +
For all cases, a [[Dry copper|dry line install]] is required to replace the current service.
 +
 
 +
Our recommended process  prioritizes guarding against you permanently losing your phone number and reduces the risk of service outage as much as possible.
 +
 
 +
For  members in Category (A):
 +
 
 +
# Contact the VOIP provider and schedule a port of your phone number to be a minimum a week in the future (more time is better).
 +
# Do not ask Bell to cancel the number just yet.
 +
# Contact NCF as soon as you have the porting date from your VOIP provider and we will schedule a dry installation to match.
 +
# Once the port is confirmed complete by your VOIP provider, test the number yourself. Once you are certain it is functioning,  call Bell to confirm cancellation of the voice service (to avoid additional monthly charges). Remember to ask for a confirmation number when speaking with the Bell representative.
 +
# NCF will  ensure  your dry DSL line gets connected as soon as possible. Contact NCF if you there are any delays/issues with porting your voice line to the VOIP provider.
 +
 
 +
;Notes:
 +
# You may encounter a temporary service disruption.
 +
# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
 +
# A new dry line installation costs $50.79 + tax (passed on to Bell) which is incurred again in the future if you choose to upgrade your speed.
 +
# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.
 +
 
 +
 
 +
For members in category (B), life is simpler:
 +
 
 +
# Contact the VOIP provider and order your new VOIP service and ATA device (the box that connects your home phone to your router).
 +
# Do not ask Bell to Cancel the Number just yet.
 +
# Once your receive your ATA, connect it to your existing DSL service and test it out.
 +
# Once you are certain it's working, contact NCF to order a dry line - this should be  a minimum a week in the future .
 +
# NCF will  ensure  your dry DSL line gets connected as soon as possible.
 +
 
 +
;Notes:
 +
# You may encounter a temporary service disruption.
 +
# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
 +
# A new dry line installation costs $50.79 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.
 +
# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.
 +
 
 +
This process is a bit of a tricky dance that we are constantly refining from our experience processing such requests for multiple members. Please let us know if you require any further clarification.
 +
 
 +
<!--
 +
==Getting VOIP==
 +
The physical requirements for our VOIP phone service are not great.
 +
*a working Internet service (from NCF)
 +
*an open Ethernet port on your router  (one of our supported models)
 +
*an ATA (analog terminal adapter) to connect the phone (this is supplied by us)
 +
*a touch-tone phone or phone system
 +
 
 +
==How do I order VOIP?==
 +
There are several main components to setting up the service. In no particular order:
 +
* setting up a dry line – most new subscribers will be moving from an Internet service running on a landline with phone service on it (wet line). Note: It is certainly possible to run a VOIP service on an existing phone line (wet line) but your telephone number can exist on only one line.
 +
* register for VOIP service – you need to get registered (by NCF) and have your VOIP account activated
 +
* cancel your landline telephone – your current landline service will need to be cancelled. If you are keeping your number than that will need to be co-ordinated with the porting process
 +
* porting your number – if you are keeping your number , it will need to be transferred from your current provider to the NCF service. Great care should be taken with this to co-ordinate it properly to avoid number loss.
 +
 
 +
The [https://www.ncf.ca/ncf/dg/index.jsp?dg=1 NCF Help Desk] can help you navigate the steps required.
 +
 
 +
==Different scenarios==
 +
Steps for  landline to VOIP – parallel dry line:
 +
# if possible get a dry line put in in parallel with your wet line
 +
# when the dry line is in and working, register for VOIP service
 +
# start the porting process
 +
# when the number is successfully ported, cancel the landline phone service and wet line DSL service
 +
 
 +
Steps for  landline to VOIP –  no parallel dry line:
 +
# register for VOIP service
 +
# start the porting process – ensure there is ample time for the install of a dry line
 +
# schedule a dry line install to match the porting date
 +
# when the number is successfully ported, cancel the landline phone service and wet line DSL service
 +
==Steps for  cell phone to VOIP==
 +
==Steps for VOIP to VOIP==
 +
==Cost==
 +
link to our prices page
 +
 
 +
==How Do I Use VOIP?==
 +
Generally a VOIP phone works exactly like a land line phone. Use it like you would any phone.
 +
 
 +
With the NCF VOIP service there is a list of codes to access special services.
 +
 
 +
===A list of star codes and descriptions===
 +
A number of VOIP features are available from your dial pad on the phone. Dial one of the following to get access to following features:
 +
*<nowiki>*</nowiki>30 - Calling Line ID Delivery Blocking Persistent Activation
 +
*<nowiki>*</nowiki>31 - Calling Line ID Delivery Blocking Persistent Deactivation
 +
*<nowiki>*</nowiki>44 - Delayed Echo Test (call quality test)
 +
*<nowiki>*</nowiki>45 - Echo Test (two way sound test)
 +
*<nowiki>*</nowiki>46 - DTMF Testing with IVR
 +
*<nowiki>*</nowiki>56 - Call Waiting Activation on All Calls
 +
*<nowiki>*</nowiki>57 - Call Waiting Deactivation on All Calls
 +
*<nowiki>*</nowiki>67 - Calling Line ID Delivery Blocking per Call
 +
*<nowiki>*</nowiki>70 - Call Waiting Deactivation of the Next Call
 +
*<nowiki>*</nowiki>72 - Call Forwarding Always Activation
 +
*<nowiki>*</nowiki>73 - Call Forwarding Always Deactivation
 +
*<nowiki>*</nowiki>74 - Call Forwarding Always To Voice Mail Activation
 +
*<nowiki>*</nowiki>75 - Call Forwarding Always To Voice Mail Deactivation
 +
*<nowiki>*</nowiki>78 - Do Not Disturb Activation
 +
*<nowiki>*</nowiki>79 - Do Not Disturb Deactivation
 +
*<nowiki>*</nowiki>92 - Call Forwarding No Answer Activation
 +
*<nowiki>*</nowiki>93 - Call Forwarding No Answer Deactivation
 +
*<nowiki>*</nowiki>94 - Call Forwarding No Answer to Voice Mail Activation
 +
*<nowiki>*</nowiki>95 - Call Forwarding No Answer to Voice Mail Deactivation
 +
*<nowiki>*</nowiki>98 - Voicemail Box
 +
*14164772002 - Voicemail remote access
 +
==Other features==
 +
 
 +
===How Do I use the Customer Portal?===
 +
- we need a guide for this with screen captures
 +
 
 +
How do I set Up my VOIP service?
 +
* vmail
 +
* credits for international calling
 +
 
 +
-->
 +
 
 +
==Using VoIP with a TP-Link modem==
 +
If you are using VoIP with a TP-Link TD-8816, TD-8817, TD-8840T, TD-8841T, TD-W8101G or TD-W8901G modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via [https://en.wikipedia.org/wiki/Telnet telnet] to 192.168.1.1.
  
 
  ip nat service sip sw off
 
  ip nat service sip sw off
Line 10: Line 156:
 
  nat sip v2 switch off
 
  nat sip v2 switch off
  
Note that this configuration change cannot be saved and so when the modem is rebooted or powered off the command will have to be re-run.
+
Note that this configuration change cannot be saved and so when the modem is rebooted or powered off, the command will have to be re-run.
 +
 
 +
==Using Teksavvy TekTalk==
 +
Here are instructions provided by Teksavvy support to one of our members.
 +
We have not confirmed these but provide them for our member's benefit.
 +
 
 +
* disable ALG and SPI router firewalls
 +
* add rules to forward ports (both UDP and TCP):
 +
**443
 +
**5060-5080
 +
**16384 to 16482
 +
**5004
  
 
==Accessing Telnet==
 
==Accessing Telnet==
===Linux===
+
===Linux and Mac===
On Linux operating systems you can access telnet by opening a terminal and typing in "telnet" at the prompt.
+
[[File:Telnet from command line.jpg|right|thumb|390px|Signing into telnet and entering the command on Ubuntu Linux]]
 +
On Linux operating systems you can access telnet by opening a terminal and typing in "telnet 192.168.1.1" at the prompt.
  
 
===Windows===
 
===Windows===
On Windows XP and Vista operating systems telnet can be accesses by opening "run" and the "cmd" command and entering telnet.
+
On Windows XP and Vista operating systems telnet can be accessed by opening "run" and the "cmd" command and entering telnet.
  
 
In Windows 7 and 8 you can bring up the command line by entering "cmd" in the search bar.
 
In Windows 7 and 8 you can bring up the command line by entering "cmd" in the search bar.

Revision as of 05:19, 19 December 2017

VoIP means Voice Over Internet Protocol, where your telephone service is provided via the internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

Most existing phones can be supported directly by connecting them to a device (Analog TelephoneAdapter – ATA) that handles the voice conversion and connection.

Why would I choose VOIP?

The cost of VOIP service is lower than traditional landline telephony. This is due in part to economies of using the shared data network and partly due to monopoly pricing on landline services.

With VOIP, your phone number is portable. Anywhere you can plug into the network you can make and receive calls as if it were a local number.

VOIP also enables a number of features that come as standard offerings for your phone service.

Advantages to using VOIP rather than landline

  • Savings
  • Flexibility in terms of features available
  • Mobility - Phone service is available anywhere you have access to the internet
  • You can have your Voice Mail directed to your email
  • Inexpensive long distance calling (if not free)
  • Softphone availability for your mobile device

Disadvantages of using VOIP Service

  • 911 Service is not as reliable in case of emergencies (due to the location may change)
  • Requires a stable Internet service (No Internet → No phone service)
  • The phone service is not as stable as landline (No power → no internet and no phone service)

Things to beware of

If you have poor Internet quality then your VOIP service will suffer as it runs over that Internet line. Also, unlike landline phonesets that are powered by the phone line itself, if power fails at your residence, it will take out your router, your ATA and your VOIP phone service. No power means no phone service unless you have UPS equipment in place.

With a landline service, a 911 operator knows exactly where you are because you are hard-connected at a specific address. With VOIP you have portability and address variability so that the subscriber (you) must inform the provider (us) of any address changes. That way , when a 911 call is placed, the operator can refer to the correct registered information.

Some services at your residence may require a landline to function. Home security systems, door buzzer systems, etc. may be a problem. Please consult the providers of those services for details.

Ordering VOIP

Members going to a VOIP service from a landline based phone will fall into one of two categories:

A. you want to keep your existing number have it ported to the VOIP provider

B. you will be dropping their existing number and using a new one provided by the VOIP provider

For all cases, a dry line install is required to replace the current service.

Our recommended process prioritizes guarding against you permanently losing your phone number and reduces the risk of service outage as much as possible.

For members in Category (A):

  1. Contact the VOIP provider and schedule a port of your phone number to be a minimum a week in the future (more time is better).
  2. Do not ask Bell to cancel the number just yet.
  3. Contact NCF as soon as you have the porting date from your VOIP provider and we will schedule a dry installation to match.
  4. Once the port is confirmed complete by your VOIP provider, test the number yourself. Once you are certain it is functioning, call Bell to confirm cancellation of the voice service (to avoid additional monthly charges). Remember to ask for a confirmation number when speaking with the Bell representative.
  5. NCF will ensure your dry DSL line gets connected as soon as possible. Contact NCF if you there are any delays/issues with porting your voice line to the VOIP provider.
Notes
  1. You may encounter a temporary service disruption.
  2. We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
  3. A new dry line installation costs $50.79 + tax (passed on to Bell) which is incurred again in the future if you choose to upgrade your speed.
  4. We recommend considering potential speed upgrades now to avoid paying that fee again in the future.


For members in category (B), life is simpler:

  1. Contact the VOIP provider and order your new VOIP service and ATA device (the box that connects your home phone to your router).
  2. Do not ask Bell to Cancel the Number just yet.
  3. Once your receive your ATA, connect it to your existing DSL service and test it out.
  4. Once you are certain it's working, contact NCF to order a dry line - this should be a minimum a week in the future .
  5. NCF will ensure your dry DSL line gets connected as soon as possible.
Notes
  1. You may encounter a temporary service disruption.
  2. We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
  3. A new dry line installation costs $50.79 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.
  4. We recommend considering potential speed upgrades now to avoid paying that fee again in the future.

This process is a bit of a tricky dance that we are constantly refining from our experience processing such requests for multiple members. Please let us know if you require any further clarification.


Using VoIP with a TP-Link modem

If you are using VoIP with a TP-Link TD-8816, TD-8817, TD-8840T, TD-8841T, TD-W8101G or TD-W8901G modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via telnet to 192.168.1.1.

ip nat service sip sw off

If the command is successful the following line will be returned:

nat sip v2 switch off

Note that this configuration change cannot be saved and so when the modem is rebooted or powered off, the command will have to be re-run.

Using Teksavvy TekTalk

Here are instructions provided by Teksavvy support to one of our members. We have not confirmed these but provide them for our member's benefit.

  • disable ALG and SPI router firewalls
  • add rules to forward ports (both UDP and TCP):
    • 443
    • 5060-5080
    • 16384 to 16482
    • 5004

Accessing Telnet

Linux and Mac

Signing into telnet and entering the command on Ubuntu Linux

On Linux operating systems you can access telnet by opening a terminal and typing in "telnet 192.168.1.1" at the prompt.

Windows

On Windows XP and Vista operating systems telnet can be accessed by opening "run" and the "cmd" command and entering telnet.

In Windows 7 and 8 you can bring up the command line by entering "cmd" in the search bar.

In any version of Windows you can also run telnet by installing and using the PuTTY free software application.

For complete Windows instructions see this TP-Link page.