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=Firmware=
 
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'''We recommend that you only do firmware update over an ethernet connection and NOT via wifi. Also DO NOT power off the modem in the middle of a firmware update'''
 
 
The current firmware available to the NCF Office is 2.5.0.14. You can verify your firmware by checking the software version on the Device Info page.
 
[[File:SR506n-firmware-version.png|alt=SmartRG SR506n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR506n Firmware version check on Device Info Page]]
 
To request a copy of this firmware email [[mailto:support@ncf.ca support@ncf.ca]]. To install this new firmware onto your modem perform the following steps:
 
 
# Download the firmware file and save it to a location on your computer that you can find easily.
 
# Open a web browser and go to the address http://192.168.1.1
 
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password is your dsl password as shown in [[#Getting_Started|Getting Started]] above)
 
# Click on '''Management''' → '''Update Software'''
 
# Click on '''Browse'''
 
# Upload the firmware file that you downloaded in step 1.
 
# Click '''Update Software'''
 
[[File:SR506n-firmware-update.png|alt=SR506n firmware update|none|thumb|579x579px|SR506n firmware update]]
 
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).
 
  
 
=See Also=
 
=See Also=
 
{{Template:Back_to_the_Top}}
 
{{Template:Back_to_the_Top}}
 +
{{Template:SmartRG_SR506n_Links}}
 
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
 
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
 
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
 
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR506N modem manual]
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*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf SmartRG SR505N Changing WiFi Channels]]
*[https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_506n_v1.0.pdf NCF SmartRG SR506N modem instruction sheet]
 
*[https://www.ncf.ca/ncf/support/w/images/7/79/Changing_Wireless_Channels_on_SmartRG_SR506N.pdf SmartRG SR506N Changing WiFi Channels]
 
 
*[[Dynamic DNS]]
 
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR506N]]
+
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]
  
 
[[Category:DSL]]
 
[[Category:DSL]]
 
[[Category:Modems]]
 
[[Category:Modems]]

Revision as of 08:46, 29 August 2018

Preparation

Updated: 2018-08-20 Recommended Firmware Version: 2.5.0.14

The SmartRG SR506n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even reconfigure your existing one.

  • Note: Fees for changing plans may still apply. Consult: DSL Rates

Before you start configuring the SmartRG SR506n, there are 4 things to check:

  1. Firmware Check: Check if you're using older firmware and upgrade to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the support@ncf.ca for assistance if you run into problems.
  2. Factory Settings and Standard Configuration: These instructions assume you're configuring SmartRG SR506n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the reset button with a paper clip for ~10 seconds.
    • Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the manual.
  3. Modem Installation - Configure over Ethernet: Consult the SmartRG SR506N modem instruction sheet (page 1) on how to set up the modem and connect to it over ethernet. We do not recommend configuring your modem over a WiFi connection.
  4. Configurations Methods: The 2 main ways of configuring the SmartRG SR506n modem:
    • Using a custom configuration File: You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • Manually following configuration steps
  5. Configuration Options:

Using Custom Configuration File

Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.

1. Request a custom configuration file from support@ncf.ca and save it at a location you will remember.

Log into Modem Web Interface

2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on Manage Gateway (advanced) and login with username: admin and password: admin (if your modem has been properly reset. If not try your NCF DSL password).

File:SR506n-Login Page.png
SmartRG SR506n Login Page

Uploading the File

3. Go to the Management Menu link, and then click on the Settings sub-menu link and then on the Update.

  • Click on the Browse link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.
  • Click on Update Running Settings.
File:SR506n-Settings-Update.png
SR506n-Settings-Update-Running Settings

4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.

File:SR506n-Update.png
SR506n-Update- Upload in progress

Routed Operation with WiFi

NCF Support is available to make configuring your SmartRG modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your SmartRG modem:

  1. You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • You may need an alternate means of accessing the internet to download the configuration file.
  2. Call 613-721-1773 x0 to book a Modem Appointment.

Checklist

Steps to Configure SR506N for Routed Operation
Steps Menu Navigation Parameters
2 Log into Modem http://192.168.1.1

→ Manage Gateway (Advanced)

User Name: admin

Password: admin

3 WAN Cleanup Advanced Setup

→ WAN Service

Remove ppp0.1 from WAN Service Table
4 Enable ADSL Advanced Setup

→ Layer2 Interface

→ ATM Interface

Add ATM: vpi:0 vci:35

DSL Latency: FAST and INTERLEAVED

5 Enable VDSL Advanced Setup

→ Layer2 Interface

→ PTM Interface

Remove ptm0 with Path0

Add PTM: DSL Latency: FAST and INTERLEAVED

6 Configure ADSL Advanced Setup

→ WAN Service

Add atm0/(4_0_35) PPPoE (pppoe_4_0_35)
  • Network Protocol Selection: IPv4 and IPv6 (Dual Stack)
  • PPPoE username: your DSL username
  • PPPoE password: your DSL password
  • Enable Firewall
  • Enable NAT
  • Disable SIP
7 Configure VDSL Advanced Setup

→ WAN Service

Add ptm0/(4_1_1) PPPoE(pppoe_4_1_1.35)
  • 802.1P Priority:1
  • 802.1Q VLAN:35
  • Network Protocol Selection: IPv4 and IPv6 (Dual Stack)
  • PPPoE username: your DSL username
  • PPPoE password: your DSL password
  • Enable Firewall
  • Enable NAT
  • Disable SIP
8 UPnP Advanced Setup

→ UPnP

Disable uPnP
9 WiFi Name Wireless SSID (WiFi Name) to format NCF_0000
10 WiFi Security Wireless

→ Security

  • Disable WPS
  • Network Authentication to WPA2-PSK
  • WPA Passphrase : your DSL password
  • WPA Encryption : AES
11 Admin Password Management

→ Access Controls

→ Passwords

  • Username: admin
  • Old Password: admin (or whatever you set it to)
  • New Password: your DSL password
12 Disable Support Management

→ Access Controls

→ Accounts

Delete/Modify Account
  • Select Support role
  • Disable
  • Update (at bottom)
13 Remote Access Management

→ Management Server

14 System Log Management

→ System Log

Configure System Log
  • System Log:Enable
  • Log Level: Debugging
  • Display Level: Error
  • Mode: Local
15 Internet Time Management

→ Internet Time

  • First NTP time server: Other : time.nrc.ca
16 Backup Settings Management

→ Settings

→ Backup

  • Backup Running Settings
  • Save backup file to computer

Routed Operation with separate WiFi Router

NCF Support is available to make configuring your SmartRG modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your SmartRG modem:

  1. You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • You may need an alternate means of accessing the internet to download the configuration file.
  2. Call 613-721-1773 x0 to book a Modem Appointment.

Configure your modem for Routed Operation

If you have a router, we recommend the following configuration steps:

1. Follow the configuration steps outline for Routed Operation with WiFi and make the following changes:

Router Configuration

2. On your router, set the Connection Mode or Type to Automatic IP, Automatic DHCP or Dynamic IP mode.

Bridge Operation

NCF Support is available to make configuring your SmartRG modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your SmartRG modem:

  1. You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • You may need an alternate means of accessing the internet to download the configuration file.
  2. Call 613-721-1773 x0 to book a Modem Appointment.

If you prefer your own external router rather than the one built into your SmartRG unit, we recommend routed operation with a separate WiFi Router. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:

  1. Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible and you may not be able to regain access to it until you reset the modem.
    • Backup Settings: It is particularly important to backup the Running Settings on your modem before and after you configure it.
    • To reset the modem: If you need to reset the modem, insert a paper-clip in the Reset hole on the back. Hold for 10 seconds to reset.
  2. If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.

Checklist

Steps to Configure SR506N for Bridge Operation
Steps Menu Navigation Parameters
1 Log into Modem http://192.168.1.1

→ Manage Gateway (Advanced)

User Name: admin

Password: admin

2 WAN Cleanup Advanced Setup

→ WAN Service

Remove ppp0.1 from WAN Service Table
3 Enable ADSL Advanced Setup

→ Layer2 Interface

→ ATM Interface

Add ATM: vpi:0 vci:35

DSL Latency: FAST and INTERLEAVED

4 Enable VDSL Advanced Setup

→ Layers2 Interface

→ PTM Interface

Remove ptm0 with Path0

Add PTM: DSL Latency: FAST and INTERLEAVED

6 Configure ADSL Advanced Setup

→ WAN Service

Add atm0/(4_0_35) Bridge (br_4_0_35)
7 Configure VDSL Advanced Setup

→ WAN Service

Add ptm0/(4_1_1) Bridge(br_4_1_1.35)
  • 802.1P Priority:1
  • 802.1Q VLAN:35
9 WiFi Wireless Disable Wireless
11 Admin Password Management

→ Access Controls

→ Passwords

  • Username: admin
  • Old Password: admin (or whatever you set it to)
  • New Password: your DSL password
12 Disable Support Management

→ Accounts

→ Access Controls

Delete/Modify Account
  • Select Support role
  • Disable
  • Update (at bottom)
13 Remote Access Management

→ Management Server

14 System Log Management

→ System Log

Configure System Log
  • System Log:Enable
  • Log Level: Debugging
  • Display Level: Error
  • Mode: Local
16 Backup Settings Management

→ Settings

→ Backup

  • Backup Running Settings
  • Save backup file to computer


See Also

Template:SmartRG SR506n Links