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Modem Configuration (DSL) Sagemcom 2864

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Revision as of 11:50, 2 March 2014 by Fn352 (talk | contribs) (Entering the configuration information: sectioning)
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The Sagemcom 2864 high speed DSL modem

The Sagemcom 2864 is the sole modem authorized for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sells these modems for members on 25 MB and faster service.

The Sagemcom 2864 does not come with any manuals and there do not seem to be any manuals available on the company website.

This is the procedure NCF uses to configure a Sagemcom 2864 modem out of the box or after a factory reset.

Getting started

  1. Plug the power connector into the Sagemcom 2864 and plug the other end into an AC wall jack.
    1. Note: there is no "power on/off" switch on the Sagemcom 2864.
    2. Note: the Sagemcom 2864 takes a long time to boot up, as much as five full minutes
  2. Connect an Ethernet LAN cable to one of the ports and the other end to your computer
  3. In your browser's address bar, enter the IP address for the modem interface page:
  4. If the modem is fresh from the factory, use the default user name and password to gain access:
    1. user: admin
    2. password: admin

If the modem was previously configured for someone, the password would be the previous user's DSL-Password. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold for 15 seconds to reset. The user name and password will now be as above.

Entering the configuration information

DSL Quick Configuration Info
(Sagemcom DSL modems)

Modem's URL:
(click, or enter this in your browser)
Modem's login:Username: admin
Password: (see 'password' below)
DSL username: Your NCF account ID (eg., aa999)
DSL password:Starts with 'ncf' (not the same as your NCF StartPage login)
Firewall:Enabled by default (leaving it on is recommended)
Wireless:If enabled, WPA2-PSK (AES)

When the modem interface appears in the browser, proceed as follows:

  1. Select "Home→Account" settings
  2. Set a new admin password by entering the existing password ("admin") and your new password. Note: by default NCF uses your DSL password here.
  3. Click "save"
  4. Select "Settings→Internet"
  5. Enter your user id (like "aa001@ncf.ca" - don't forget the "@ncf.ca" or it won't connect) and your DSL password
  6. Click "save"
  7. Select "Settings→Wireless"
  8. "Primary Wireless Network" should be "enabled"
  9. "Broadcast Primary SSID" should be "enabled"
    1. Note: The SSID is the identification of the network that is broadcast. NCF sets this to "NCF" and the three digits from your membership number
    2. Note: Any identification can be used, but it is recommended that you do not set an id that identifies your name or your home's address
  10. "Security mode", confirm "WPA2-PSK (AES)"
  11. "Guest Wireless Network", confirm "disabled"
  12. Click "save"
  13. Select "Settings→Advanced Settings"
  14. Confirm "WAN Mode" is "Auto"
  15. Click "save" if changed
  16. Select "Settings→Network"
  17. Confirm "DHCP status" is "Enabled"
  18. Click "save" if changed

The modem should now connect, although it may take several minutes to complete connection.


Once on line it is recommended that you carry out two tests:

Modem set-up screenshots