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DSL changes

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Revision as of 09:34, 2 April 2015 by Fx555 (talk | contribs) (Step one: Cancel existing DSL service of the current type)
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This page explains what is involved in changing your DSL service from normal DSL to dry copper (also called dry DSL), or the reverse. Such a change can also be combined with a change of location.

Step one: Cancel the existing phone service

Confirm a cancellation date with your existing phone service provider respecting the minimum 5 business day lead time that NCF requires. Once you have a date, contact the NCF office and we will schedule the dry line install to match that cancellation date. The new order may be blocked by the existing service so expect the possibility of some time without DSL.

Step two: Sign-up for DSL service of the new type

To arrange for DSL service of the new type, please use the DSL sign-up form.

During the sign-up process, you'll be asked to pay for your first month of service of the new type.

Converting to 'dry' DSL service

The DSL sign-up form will ask for the phone number for the service. If you are changing service types at your current location, just enter your current phone number. If you are moving to a new location and do not know the number at the new location, you can enter the number of a neighbour or nearby business at that location (if you get a message saying "this is a business number", simply switch the last 4 digits of the phone number to any random digits -- only the first 6 digits are important in this case).

You will be billed a one-time Bell dry DSL activation charge as part of the process. The current fee is $19.95.

Converting to 'normal' DSL service

Phones and other devices connected to the phone line will need a line filter, as described in the DSL sign-up web form. You can order these from NCF on the DSL sign-up form.

You will be charged the service move charge as part of the change. Currently this is $7.50, but confirm this with NCF staff.

See also

  • Dry copper - for DSL without landline home phone service
  • DSL moves - for moving your existing service to a new address