National Capital FreeNet / Libertel de la capitale nationale

DSL changes

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This page explains what's involved in changing your DSL service from 'normal' to 'dry copper' ('dry'), or the reverse. Such a change can also be combined with a change of location.
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This page explains what is involved in changing your DSL service from ''normal DSL'' to ''[[dry copper]]'' (also called ''dry DSL''), or the reverse. Such a change can also be combined with a change of location.
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=== Bell policy ===
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==Step one: Cancel the existing phone service==
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Bell provides the line (copper wires) that go to your location, and they require that a change of DSL type be done by cancelling your current service and ordering a new service (which can be at a new location).  Furthermore, Bell requires that the new order not be placed until the current DSL service is cancelled, and requires five business days lead time, which means there will likely be five business days without DSL service.
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=== Step one: Cancel existing DSL service of the current type ===
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Confirm a cancellation date with your existing phone service provider respecting the minimum 5 business day lead time that NCF requires. Once you have a date, contact the NCF office and we will schedule the dry line install to match that cancellation date.
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The new order may be blocked by the existing service so expect the possibility of some time without DSL.
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Your current DSL service is paid up until the date indicated on the NCF
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To alleviate this possibility, ask for a confirmation number for the request and provide it to the NCF office. NCF will include this with the new order.
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[http://www.ncf.ca/ncf/home/tools/dsl.jsp DSL home page].  Your existing DSL service can be cancelled on that day or any day prior to that (please note, NCF is unable to refund or credit for partial months, so from that viewpoint, it is optimal to pick the cancellation date to be the day your paid-up month ends). Service of the new type can be started on any date more than five business days after cancellation.
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=== Step two: Sign-up for DSL service of the new type ===
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==Step two: Sign-up for the new DSL service ==
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To arrange for DSL service of the new type, please use the [http://www.ncf.ca/ncf/registration/dsl/ DSL sign-up form], choosing the service type of your choice.  You'll be asked to pay for your first month of service.
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To arrange for the new DSL service, call or email the NCF office.
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==== Converting to 'dry' DSL service ====
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'''You will be billed a one-time Bell dry DSL activation charge as part of the process'''. The current fee is $19.95 + tax.
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The DSL sign-up form will ask for the phone number of the service. If you are changing service types at your current location, just enter your current phone number. If you are moving to a new location and don't know the number at the new location, you can enter the number of a neighbour or nearby business at that location (if you get a message saying 'this is a business number', simply switch the last 4 digits of the phone number to any random digits -- only the first 6 digits are important in this case).
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You'll see a one-time Bell dry DSL activation charge as part of the sign-up process.
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===Converting to 'normal' DSL service===
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Phones and other devices connected to the phone line will need a line filter, as described in the DSL sign-up web form. You can order these from NCF on the DSL sign-up form.
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==== Converting to 'normal' DSL service ====
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You will be charged the service move charge as part of the change. Currently this is $25.00 + tax, but confirm this with NCF staff.
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Phones and other devices connected to the phone line will need a line filter, as described in the DSL sign-up web form.  You can order those on the DSL sign-up form.
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==See also==
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*[[Dry copper]] - DSL without landline voice service
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*[[DSL moves]] - moving your existing DSL service to a new address
[[Category: DSL]]
[[Category: DSL]]
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[[Category:Billing]]

Current revision as of 17:35, 15 December 2017

This page explains what is involved in changing your DSL service from normal DSL to dry copper (also called dry DSL), or the reverse. Such a change can also be combined with a change of location.

Contents

Step one: Cancel the existing phone service

Confirm a cancellation date with your existing phone service provider respecting the minimum 5 business day lead time that NCF requires. Once you have a date, contact the NCF office and we will schedule the dry line install to match that cancellation date. The new order may be blocked by the existing service so expect the possibility of some time without DSL.

To alleviate this possibility, ask for a confirmation number for the request and provide it to the NCF office. NCF will include this with the new order.

Step two: Sign-up for the new DSL service

To arrange for the new DSL service, call or email the NCF office.

You will be billed a one-time Bell dry DSL activation charge as part of the process. The current fee is $19.95 + tax.

Converting to 'normal' DSL service

Phones and other devices connected to the phone line will need a line filter, as described in the DSL sign-up web form. You can order these from NCF on the DSL sign-up form.

You will be charged the service move charge as part of the change. Currently this is $25.00 + tax, but confirm this with NCF staff.

See also

  • Dry copper - DSL without landline voice service
  • DSL moves - moving your existing DSL service to a new address