National Capital FreeNet / Libertel de la capitale nationale

DSL cancellation

(wording)
Line 6: Line 6:
anniversary" date to avoid being billed by our billing system for another month's service. You will continue to have service until your current paid-for month ends. Note that to keep things simple, we don't refund for partial months and we cannot cancel during your first month of service, since we start setting it up when you sign up.
anniversary" date to avoid being billed by our billing system for another month's service. You will continue to have service until your current paid-for month ends. Note that to keep things simple, we don't refund for partial months and we cannot cancel during your first month of service, since we start setting it up when you sign up.
-
To find out what day your DSL service ends, look at 'monthly extension date' on your [http://www.ncf.ca/ncf/home/tools/dslUsage.jsp DSL Internet Usage page].
+
To find out what day your DSL service ends, look at 'monthly extension date' on your [http://www.ncf.ca/ncf/home/tools/dslStatement.jsp DSL statement page].
When we receive your cancellation, we'll send a confirmation email for your records. If you don't receive a confirmation email, assume that we did not receive your request to cancel your service and that we will continue to bill the monthly fee.
When we receive your cancellation, we'll send a confirmation email for your records. If you don't receive a confirmation email, assume that we did not receive your request to cancel your service and that we will continue to bill the monthly fee.

Revision as of 02:41, 30 July 2014

To cancel or discontinue your DSL service, please use the NCF Office Message system and select 'DSL Cancellation'. Alternatively, contact the NCF office by phone at 613-520-9001.

NCF needs five business days advance notice to meet the deadline for closing a DSL account, so do contact the office at least a week before your "monthly anniversary" date to avoid being billed by our billing system for another month's service. You will continue to have service until your current paid-for month ends. Note that to keep things simple, we don't refund for partial months and we cannot cancel during your first month of service, since we start setting it up when you sign up.

To find out what day your DSL service ends, look at 'monthly extension date' on your DSL statement page.

When we receive your cancellation, we'll send a confirmation email for your records. If you don't receive a confirmation email, assume that we did not receive your request to cancel your service and that we will continue to bill the monthly fee.

If you know you'll be resuming service at a later date, be sure to mention that when talking with the NCF office.

At NCF there is no long-term contract, no penalty fees, no hassles or need to return your a modem (it's yours, you own it, you keep it!) and no high-pressure sales pitches.

Regarding your modem

  • If you'd like to donate your modem it you can drop it off at the NCF office.
  • If you'd like to sell it to other members, NCF has a DSL Equipment Buy/Sell discussion group that may help you do that.