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[[File:DellDimension2400Rebuild.JPG|thumb|350px|right|Desktop computer being rebuilt]]
 
This page outlines some resources for getting help with broader computer issues.
 
This page outlines some resources for getting help with broader computer issues.
  
 
==Computer Help==
 
==Computer Help==
NCF is focussed on getting you connected to the internet with functional email and ability to browse to web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
+
NCF is focussed on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
  
 
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.
 
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.
  
 +
While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences on the NCF discussion pages to help others decide too.
  
 
==Computer Courses and Classes==
 
==Computer Courses and Classes==
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===Ottawa Public Library===
 
===Ottawa Public Library===
  
The [http://biblioottawalibrary.ca/ Ottawa Public Library] has a variety of basic computer courses available.
+
The [http://biblioottawalibrary.ca/ Ottawa Public Library] has a [https://biblioottawalibrary.ca/en/book-appointment-pre variety of computer tutorials available] to help you learn computer, Internet and e-mail basics.
 
 
[http://biblioottawalibrary.ca/en/main/program?branch=255&type=Computers%20and%20Technology&audience=All&keyword= Click here to access the page for the library's computer and technology programs.]  
 
 
 
Alternatively, you can:
 
*navigate to http://biblioottawalibrary.ca/en/main/program
 
*select a specific branch using the drop-down menu, or leave it blank to view all branch offerings
 
*under "Event type", select "Computers and Technology"
 
*select an audience type (family, teen, or adult-oriented programming, for example)
 
*click "Submit" to view upcoming programs.
 
 
 
If you need help registering for the programs, you can:
 
*[http://biblioottawalibrary.ca/en/main/library/card/using/other/register click here to access help page for program registration]
 
*[http://biblioottawalibrary.ca/en/main/library/location contact your local branch]
 
*call Infoservice at 613-580-2940 anytime that the Main Library is open.
 
 
 
===Computers for Communities===
 
 
 
The [http://computersforcommunities.ca/c4c/ Ottawa Chapter of Computers For Communities], a locally operated not for profit community organization, provides refurbished computers, hands-on experiential education, Internet access and job skills training in exchange for community service http://computersforcommunities.ca/c4c/
 
  
 
==Computer Repair Services==
 
==Computer Repair Services==
 
 
 
 
'''Click [http://ubuntuone.com/2geJwk7bHdkv7wFiR2kcRo here to access the Directory of Computer Repair Services document in .pdf format].'''
 
 
 
  
 
{|border="1" cellpadding="5" cellspacing="0" align="center"
 
{|border="1" cellpadding="5" cellspacing="0" align="center"
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At-home support
 
At-home support
 
|Authorized to do repairs under major  manufacturer's warranties.
 
|Authorized to do repairs under major  manufacturer's warranties.
|Flat rate: $25 per 15 minutes; From $20-$1249
+
|Flat rate: $25 per 15 minutes; From $20-$1,249
[http://www.staples.ca/ENG/Static/static_pages.asp?pagename=etinstorelist In-Store Price List]
 
 
|1-888-439-8327
 
|1-888-439-8327
Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale [https://ssl.staples.ca/ENG/StoreLocator/store_locator.asp?ID=16 locations]
+
Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale locations
[http://www.staples.ca/ENG/Static/static_pages.asp?CT=1&pagename=etmain Main page]
+
[http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Main page]
 
[mailto:easytech@staples.ca Email]  
 
[mailto:easytech@staples.ca Email]  
 
|-
 
|-
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|In-store: Security & Performance services, software installations  
 
|In-store: Security & Performance services, software installations  
 
At-home support
 
At-home support
[http://online.geeksquad.ca/support/expert Offers on-line support]
+
[https://online.geeksquad.ca/support/ Offers on-line support]
|[http://www.bestbuy.ca/en-CA/GeekSquadCommonQuestions.aspx Service FAQs]
+
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
|[http://www.bestbuy.ca/en-CA/category/security-performance/28862.aspx Security & Performance services] from $79 - $114
+
|
[http://www.bestbuy.ca/en-CA/category/software-install/28867.aspx Software Installations] from $29 - $129
 
[http://www.bestbuy.ca/en-CA/category/wireless-networking/28863.aspx Wireless  Configuration] from $119 - $169
 
 
|1-800-433-5778
 
|1-800-433-5778
 
Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata [https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
 
Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata [https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
Line 73: Line 47:
 
[mailto:technicalproblem@bestbuycanada.ca Email Techical Support]
 
[mailto:technicalproblem@bestbuycanada.ca Email Techical Support]
 
[mailto:customerservice@bestbuycanada.ca Email General Inquiries]
 
[mailto:customerservice@bestbuycanada.ca Email General Inquiries]
|-
 
! scope="row" style="background:#efefef;" | Future Shop ConnectPro Computer Services
 
|Setup, repairs (virus/spyware removal, OS and memory restore/install), in-home networking and gaming setups, tablet and smartphone setups
 
[http://support.connectpro.ca/support/ Offers on-line support.]
 
|[http://www.futureshop.ca/en-CA/ConnectPro/faq.aspx Service FAQs]
 
Offers free in-store consultations.
 
| [http://www.futureshop.ca/en-CA/category/id/26850.aspx In-home setups] $50
 
[http://www.futureshop.ca/en-CA/category/id/26851.aspx Setups] from $80-$100
 
[http://www.futureshop.ca/en-CA/category/id/26852.aspx Repairs] from $90-$200
 
Payment on site of in-home services can only be made by credit card.
 
|1-866-426-6632
 
Gloucester, South Keys, Merivale, Orleans, Barrhaven & Kanata [https://www-ssl.futureshop.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
 
[http://www.futureshop.ca/en-CA/category/connectpro/26837.aspx Main Page]
 
[http://www.futureshop.ca/CompanyInfo/ContactUs/ContactUs.aspx Contact Form]
 
 
|-
 
|-
 
! scope="row" style="background:#efefef;" | Canada Computers Service Centre  
 
! scope="row" style="background:#efefef;" | Canada Computers Service Centre  
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system assembly, OS and other software installations,
 
system assembly, OS and other software installations,
 
hard drive/data backup and recovery, system maintenance services
 
hard drive/data backup and recovery, system maintenance services
|Customers can check [http://www.canadacomputers.com/service_centre.php#6 service status online]
+
|[http://www.canadacomputers.com/services.php Services]
|From $19.99 - $299.99
+
|
[http://www.canadacomputers.com/service_centre.php#3 Services and Rates]
 
 
|Merivale: 613-228-1423
 
|Merivale: 613-228-1423
Orleans: 613-837-0800
+
Orleans: 613-837-0800<br>
Kanata: 613-435-8660
+
Kanata: 613-435-8660<br>
 
Rideau: 613-241-8788
 
Rideau: 613-241-8788
[http://www.canadacomputers.com/service_centre.php#1 Service Page]
 
 
[mailto:techsupport@canadacomputers.com%20 Email Technical Support]
 
[mailto:techsupport@canadacomputers.com%20 Email Technical Support]
|-
 
! scope="row" style="background:#efefef;" | Ottawa Computer Services Inc
 
|Software/hardware maintenance, networking, etc.
 
|[http://support.ottawacomputerservices.com/ Offers online support centre]
 
|Pricing by consultation
 
[http://www.ottawacomputerservices.com/QuoteForm.html Quote Form]
 
|613.296.7777
 
Toll-Free – 866.558.2201
 
2-2026 Lanthier Drive, Suite 322, Orleans
 
[http://www.ottawacomputerservices.com/ottawa_computer_services_services.html Computer Services Page]
 
[http://www.ottawacomputerservices.com/EmailService.html Email Service Form]
 
 
|-
 
|-
 
! scope="row" style="background:#efefef;" | Tech2Go On Site Computer Services  
 
! scope="row" style="background:#efefef;" | Tech2Go On Site Computer Services  
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Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations
 
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations
 
|[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]  
 
|[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]  
|Fixed-rate services; [http://www.tech2go.ca/Rate.htm Basic Service Fee of $79.95]
+
|Fixed-rate services; [http://www.tech2go.ca/rate.html Basic Service Fee of $89.95]
 
|613-235-8324
 
|613-235-8324
 
2 Pullman Avenue, Stittsville
 
2 Pullman Avenue, Stittsville
 
[http://www.tech2go.ca/ Main Page]
 
[http://www.tech2go.ca/ Main Page]
 
[mailto:info@Tech2Go.ca Email]  
 
[mailto:info@Tech2Go.ca Email]  
[http://www.tech2go.ca/Contact.htm Contact Page]
+
[http://www.tech2go.ca/rate.html Contact Page]
 
|-
 
|-
 
! scope="row" style="background:#efefef;" | Ottawa Computer Services
 
! scope="row" style="background:#efefef;" | Ottawa Computer Services
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|  
 
|  
 
|$25 travel costs; students & seniors 50% off  
 
|$25 travel costs; students & seniors 50% off  
[http://ottawacomputerservices.ca/OnsiteComputerService.html Estimates provided]  
+
[http://ottawacomputerservices.ca/ Website]  
 
|613-294-5374
 
|613-294-5374
 
1135-A Meadowlands Dr.
 
1135-A Meadowlands Dr.
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[http://www.dr-desktop.com/ Main Page]
 
[http://www.dr-desktop.com/ Main Page]
 
[mailto:help@dr-desktop.com Email]
 
[mailto:help@dr-desktop.com Email]
|-
 
! scope="row" style="background:#efefef;" | CallGeek
 
|General repairs/upgrades and tuneups, networking, configuration, data backup and recovery, parental control and security, peripheral installs
 
|[http://www.callgeek.ca/service-remotely.shtml Offers remote desktop report]
 
[http://www.callgeek.ca/pay/ Online payment accepted]
 
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/callgeek-in-ottawa-on-37485 Better Business Bureau Accredited]
 
|No pricing provided on website.
 
|(613) 829-2255
 
2720 Queensview Dr. Suite 1109
 
[http://www.callgeek.ca/index.shtml Main Page]
 
[mailto:support@callgeek.ca Email]
 
 
|-
 
|-
 
! scope="row" style="background:#efefef;" | Capital Data Recovery
 
! scope="row" style="background:#efefef;" | Capital Data Recovery
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[mailto:info@capitaldatarecovery.com Email]
 
[mailto:info@capitaldatarecovery.com Email]
 
|-
 
|-
! scope="row" style="background:#efefef;" | GradeATechs
 
|Data backup and recovery, service support.
 
|[http://www.gradeatechs.com/main.cfm?PageName=book%20a%20service%20call Can book service calls online]
 
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/gradeatechscom-in-nepean-on-21671http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
 
|[http://gradeatechs.com/main.cfm?PageName=request%20a%20consultation Provided via quote/consultation]
 
|613-721-3331
 
1701 Woodward Drive, 3rd Floor
 
[http://www.gradeatechs.com/ Main Page]
 
[mailto:helpdesk@gradeAtechs.com Email Helpdesk]
 
 
|}
 
|}
  
 +
==See also==
 +
*[[Used computers]]
 +
*[[Using Windows safely]]
 +
 +
==External links==
 +
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
 +
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]
  
[[Category: NCF services]]
+
[[Category:Computer help]]
 +
[[Category:Privacy and Security]]

Latest revision as of 15:41, 23 June 2018

Desktop computer being rebuilt

This page outlines some resources for getting help with broader computer issues.

Computer Help

NCF is focussed on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences on the NCF discussion pages to help others decide too.

Computer Courses and Classes

Ottawa Public Library

The Ottawa Public Library has a variety of computer tutorials available to help you learn computer, Internet and e-mail basics.

Computer Repair Services

Company Services Notes Pricing Contact Info
Staples easytech In-store: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up

At-home support

Authorized to do repairs under major manufacturer's warranties. Flat rate: $25 per 15 minutes; From $20-$1,249 1-888-439-8327

Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale locations Main page Email

Best Buy's Geek Squad In-store: Security & Performance services, software installations

At-home support Offers on-line support

All services 1-800-433-5778

Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata locations Main Page Contact Page Email Techical Support Email General Inquiries

Canada Computers Service Centre In-store:

system assembly, OS and other software installations, hard drive/data backup and recovery, system maintenance services

Services Merivale: 613-228-1423

Orleans: 613-837-0800
Kanata: 613-435-8660
Rideau: 613-241-8788 Email Technical Support

Tech2Go On Site Computer Services On-Site:

Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations

Better Business Bureau Accredited Fixed-rate services; Basic Service Fee of $89.95 613-235-8324

2 Pullman Avenue, Stittsville Main Page Email Contact Page

Ottawa Computer Services On-Site or drop-off:

Repairs, configuration, data recovery, installations

$25 travel costs; students & seniors 50% off

Website

613-294-5374

1135-A Meadowlands Dr. Main Page Email Support Form

Dr. Desktop On-site:

Malware removal/protection, networking setup and security, tune-ups, installations, data recovery

Offers remote desktop support No pricing provided on website. 613-260-1113

108-1900 Merivale Rd Main Page Email

Capital Data Recovery Data recovery, hard drive cloning, wiping (data destruction), and certification Some services may be covered under insurance.

Accept shipments from across the country. Better Business Bureau Accredited

Contact for quotes. 613-225-7870

1827 Woodward Drive, Unit 306 Main Page Email

See also

External links