National Capital FreeNet / Libertel de la Capitale nationale

National Capital FreeNet seeks an Executive Director

Call for résumés

The National Capital FreeNet (NCF) is Canada's largest member-owned internet service provider, a not-for-profit organization committed to serving the individuals and organizations of Canada's capital region. Established in 1992, NCF helps people obtain the benefits of the internet, facilitating vibrant community interactions and the free exchange of ideas and information.

NCF is owned by its thousands of members, who elect Board Members to represent their interests relating to internet services and making Ottawa/Gatineau a better place. The Board of Directors hires the Executive Director to manage and coordinate staff, volunteers, and corporate community partners to deliver, promote, and enhance NCF's services.

This is a professional position with primary responsibility for maintaining a reliable internet service of the highest standard while attracting new members, engaging and retaining existing members, and facilitating growth. The successful candidate will have full authority and responsibility to develop plans to carry out a mandate set by the Board of Directors. The incumbent will identify and resolve key issues that impede growth, develop and execute strategic solutions, programs and activities to secure new members. While a specific goal is the growth of membership, correspondingly prudent growth of the organization that supports it is required.

Functions

Member Services and Member Relations
  • Provide good member service and reliable system performance
  • Communicate with members regarding their needs and NCF's services
  • Introduce new and improve existing services for members
  • Increase membership
Operations and Human Resource Management
  • Oversee day-to-day delivery of internet services to members
  • Improve operational efficiency and effectiveness
  • Hire, supervise, and evaluate staff to ensure NCF priorities are being met
  • Maintain a positive work environment
  • Mobilize and coordinate volunteers
Planning and Governance
  • Act as a liaison between the Board, staff and volunteers
  • Prepare briefing materials for the Board of Directors
  • Recommend and draft policies for Board approval
Community Relations
  • Represent the NCF to other organizations and the media
  • Oversee day-to-day correspondence and communications
  • Cultivate associations with the community
Financial Management
  • Manage fiscal resources
  • Ensure accurate financial reporting
  • Prepare yearly budget with Treasurer

Necessary Skills and Qualities

  • Leadership and management skills
  • Promotional and marketing aptitudes and experience
  • Self-motivated, organized, and able to set priorities
  • Excellent written and verbal presentation skills
  • Excellent english language skills
  • Use of a vehicle and active and valid driver’s license

Desirable Knowledge and Experience

  • Familiarity with an internet service provider (ISP) environment
  • Experience with supervising staff and volunteers in a not-for-profit environment
  • Experience working with internet, broadcast, and print media
  • Proficiency in both of Canada's official languages

Complexity of Duties

Significant independent contact with a wide variety of organizations and individuals in the public, not-for-profit and private sectors is a key characteristic of this position. The actions of the incumbent reflect on the organization and its members.

Unique Working Conditions

  • Challenging and diverse business environment. NCF is a public and open organization with multiple stakeholders.
  • Fast paced environment with rapidly changing priorities. Incumbent works independently and with tight deadlines.
  • This position may require occasional long and/or irregular hours including attendance at external functions representing the National Capital FreeNet. Significant skill is required to work effectively across internal functional areas in situations where clear parameters may not exist.

This is an opportunity to be head of an organization and to exercise skills and gain experience in many areas, including:

  • Organization leadership and business management
  • Community, public and technology organization relationship-building
  • Media relations and promotion
  • Internet, telecom, ISP network services and operations

To apply, please send a résumé and cover letter outlining your skills and experiences that qualify you for this position by email to: opportunities@ncf.ca (PDF preferred).

NCF web: www.ncf.ca
NCF office: 1960 Scott St, Trailhead Building, Ottawa, Ontario