National Capital FreeNet / Libertel de la capitale nationale

Computer Help

Desktop computer being rebuilt

This page outlines some resources for getting help with broader computer issues.

Contents

Computer Help

NCF is focussed on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences on the NCF discussion pages to help others decide too.

Computer Courses and Classes

Ottawa Public Library

The Ottawa Public Library has a variety of computer tutorials available to help you learn computer, Internet and e-mail basics.

Computer Repair Services

Company Services Notes Pricing Contact Info
Staples easytech In-store: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up

At-home support

Authorized to do repairs under major manufacturer's warranties. Flat rate: $25 per 15 minutes; From $20-$1,249 1-888-439-8327

Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale locations Main page Email

Best Buy's Geek Squad In-store: Security & Performance services, software installations

At-home support Offers on-line support

Service FAQs All services from $39 - $299 1-800-433-5778

Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata locations Main Page Contact Page Email Techical Support Email General Inquiries

Canada Computers Service Centre In-store:

system assembly, OS and other software installations, hard drive/data backup and recovery, system maintenance services

Customers can check service status online From $19.99 - $299.99

Services and Rates

Merivale: 613-228-1423

Orleans: 613-837-0800
Kanata: 613-435-8660
Rideau: 613-241-8788 Service Page Email Technical Support

Tech2Go On Site Computer Services On-Site:

Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations

Better Business Bureau Accredited Fixed-rate services; Basic Service Fee of $89.95 613-235-8324

2 Pullman Avenue, Stittsville Main Page Email Contact Page

Ottawa Computer Services On-Site or drop-off:

Repairs, configuration, data recovery, installations

$25 travel costs; students & seniors 50% off

Website

613-294-5374

1135-A Meadowlands Dr. Main Page Email Support Form

Dr. Desktop On-site:

Malware removal/protection, networking setup and security, tune-ups, installations, data recovery

Offers remote desktop support No pricing provided on website. 613-260-1113

108-1900 Merivale Rd Main Page Email

Capital Data Recovery Data recovery, hard drive cloning, wiping (data destruction), and certification Some services may be covered under insurance.

Accept shipments from across the country. Better Business Bureau Accredited

Contact for quotes. 613-225-7870

1827 Woodward Drive, Unit 306 Main Page Email

See also

External links