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3. Look for your network in the '''SSID''' list and select it by clicking on it.
 
3. Look for your network in the '''SSID''' list and select it by clicking on it.
 
[[File:AcrylicWiFi2.png|alt=AcrylicWiFi - Selecting Your Wifi Network|none|thumb|599x599px|AcrylicWiFi - Selecting Your Wifi Network]]
 
[[File:AcrylicWiFi2.png|alt=AcrylicWiFi - Selecting Your Wifi Network|none|thumb|599x599px|AcrylicWiFi - Selecting Your Wifi Network]]
4. Click the [Chan] List to sort the WiFi networks by Channel Click on the [2.4Ghz APs Channels] Tab at the bottom
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4. Click the '''Chan''' List to sort the WiFi networks by Channel Click on the [2.4Ghz APs Channels] Tab at the bottom
 
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[[File:AcrylicWiFi3.png|alt=AcrylicWiFi - Sorting Networks By Channel |none|thumb|773x773px|AcrylicWiFi - Sorting Networks By Channel]]
 
5. Leave the program to run for about 15 minutes and take a screenshot of the report. Save it as a word file (Open Word and hit [Ctrl+V]) and include in a reply to the most recent ticket email you received from [[Mailto:support@ncf.ca|support@ncf.ca]] .
 
5. Leave the program to run for about 15 minutes and take a screenshot of the report. Save it as a word file (Open Word and hit [Ctrl+V]) and include in a reply to the most recent ticket email you received from [[Mailto:support@ncf.ca|support@ncf.ca]] .
  

Revision as of 13:09, 14 February 2019

How to Check the WiFi interference at your Premises and Produce a Report for NCF

1. Download, Install and Run Acrylic WiFi Home. You will need to provide an email address for the download. We recommend using a disposable email address.

2. From the Menu  at the top right corner of the window and turn on the Advanced Mode.

AcrylicWiFi - Turning on Advanced Mode
AcrylicWiFi - Turning on Advanced Mode

3. Look for your network in the SSID list and select it by clicking on it.

AcrylicWiFi - Selecting Your Wifi Network
AcrylicWiFi - Selecting Your Wifi Network

4. Click the Chan List to sort the WiFi networks by Channel Click on the [2.4Ghz APs Channels] Tab at the bottom

AcrylicWiFi - Sorting Networks By Channel
AcrylicWiFi - Sorting Networks By Channel

5. Leave the program to run for about 15 minutes and take a screenshot of the report. Save it as a word file (Open Word and hit [Ctrl+V]) and include in a reply to the most recent ticket email you received from [[1]] .

The channels with the most wifi networks represent the frequency bands with the most interference from other networks.

6. If you live in a WiFi-dense Setting (have more than 15 wireless networks on your list), sort the list by RSSI value instead of channels.  Click the [RSSI] List to sort the Wifi networks by Signal Strength from the lowest digit trending higher (For example, going from -30 to -80). You may have to click on [RSSI] twice to get the right order. We focus on the signals closest to you to find a channel that's least busy channel.

7. Leave the program to run for about 15 minutes again and another take a screenshot of the report. Add it to your word file (Open Word and hit [Ctrl+V]) and include in a reply to the most recent ticket email we sent to you or email to [[2]] with your ticket number in the subject. 

Note:

· If your house is bigger than a two bedroom apartment, it is recommended that you generate this report from different locations in your house. Include a brief description with each screenshot in that case.