What to expect (DSL)
- Consult the relevant Help Wiki Pages
- Ask the "Help Desk - DSL only" Discussion Group for DSL issues
- Ask the "Help Desk - non(!)-DSL" Discussion Group for non-DSL issues
- Create a support ticket with the Help Desk:
- Visit the NCF Office
This article tells you what to expect when you sign up for DSL service at NCF.
Upon signing up
Within three business days of signing up for DSL, you should receive an email listing the expected activation date of your DSL service (the date Bell says they will be able to start DSL service on your line).
Typically it takes five business days for DSL service to be activated on your line by Bell.
If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, perhaps it got lost. If so then please accept our apologies. You may need to re-send your comment. See your support options on the right.
If you ordered a modem from NCF to be picked up by you at the NCF office, we will phone you when it is ready for pick-up. Do not drop by the office early, as it may not be ready to go yet.
Before the Activation Date
If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.
It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.
On the Activation Date
For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8 am to 12 am (noon).
For Dry DSL, Bell recommends that someone be home between 8 am and 5 pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.
After the Activation Date
If after the activation date your DSL modem cannot see the DSL signal (see Modem Lights), please check the following:
- Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).
- Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).
- If you still do not have a signal, try taking your modem to different working jacks at your location. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you are not sure where the demarcation point is. On most homes the demarcation point is located in teh basement or near the main electrical circuit breaker panel.
- Having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.