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'''We recommend that you only do firmware update over an ethernet connection and NOT via wifi. Also DO NOT power off the modem in the middle of a firmware update'''
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'''Recommended Firmware Version: 2.6.2.2'''
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'''Note: We do not supply Smart RG firmware updates to non-NCF members!'''
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{{Template:Firmware Caution}}
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You can verify your firmware by checking the software version on the Device Info page.
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[[File:SR516ac-firmware-version.png|alt=SmartRG SR516ac Firmware version check on Device Info Page|none|frame|SmartRG SR516ac Firmware version check on Device Info Page]]
  
The current firmware available to the NCF Office is 2.6.1.9. You can verify your firmware by checking the software version on the Device Info page.
 
[[File:SR506n-firmware-version.png|alt=SmartRG SR506n Firmware version check on Device Info Page|none|thumb|566x566px|]]
 
 
To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:
 
To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:
  

Revision as of 10:39, 24 July 2019

Recommended Firmware Version: 2.6.2.2

Note: We do not supply Smart RG firmware updates to non-NCF members!

Note: We supply SmartRG firmware update/s to NCF members. The firmware update/s has been validated and tested against a custom configuration for NCF DSL members. Non-NCF requests will be disregarded.

Caution:

  • We recommend that you only do firmware updates over an Ethernet connection and NOT via Wi-Fi.
  • DO NOT power off the modem during a firmware update, as this will cause your modem become unresponsive (stuck in brick/recovery mode).

You can verify your firmware by checking the software version on the Device Info page.

SmartRG SR516ac Firmware version check on Device Info Page
SmartRG SR516ac Firmware version check on Device Info Page

To request a copy of this firmware email support@ncf.ca. To install this new firmware onto your modem perform the following steps:

  1. Download the firmware file and save it to a location on your computer that you can find easily.
  2. Open a web browser and go to the address http://192.168.1.1
  3. Select Manage Gateway (Advanced) and log in (by default the username is admin and password admin if on factory setting or your dsl password)
  4. Click on ManagementUpdate Software
  5. Click on Browse
  6. Upload the firmware file that you downloaded in step 1.
  7. Click Update Software
SR506n firmware update
SmartRG firmware update

Note: the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

See Also