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* Save backup file to computer
 
* Save backup file to computer
 
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== Log into Modem Web Interface ==
 
{{Template:Back_to_the_Top}}
 
1. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
 
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]
 
 
== WAN Cleanup ==
 
{{Template:Back_to_the_Top}}
 
2. Click on the '''Advanced Setup''' menu, then on the '''WAN Service''' sub-menu. Select the '''Remove''' checkbox on the '''ppp0.1''' interface listed on '''WAN Service Setup''' table and click '''Remove''' at the bottom of the page.
 
[[File:SR505n-WAN-remove.png|alt=Remove SR505n Default WAN Service|none|thumb|679x679px|Remove SR505n Default WAN Service]]
 
 
== Enable ADSL Interface ==
 
{{Template:Back_to_the_Top}}
 
3. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''ATM Interface'''. Click '''Add''' and proceed
 
[[File:SR505n-ATM-add.png|alt=SR505n ATM add page|none|thumb|682x682px|SR505n ATM add page]]
 
4. On the '''ATM PVC Configuration''' page, select the following:
 
* '''VPI:0''' and '''VPI:35'''
 
* '''DSL Latency''': Select both
 
** '''Path0(fast)'''
 
** '''Path1(interleaved)'''
 
* '''Apply/Save'''
 
[[File:SR505n-ATM-config.png|alt=SR505n Configure ATM interface|none|thumb|591x591px|SR505n Configure ATM interface]]
 
5. Confirm you have configured the ADSL (ATM) interface correctly with the image below:
 
[[File:SR505n-ATM-confirm.png|alt=SR505n confirm ATM configuration|none|thumb|695x695px|SR505n confirm ADSL (ATM) Interface Setup]]
 
 
== Enable VDSL Interface ==
 
{{Template:Back_to_the_Top}}
 
6. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''PTM Interface'''. Select the '''Remove''' checkbox on the '''ptm0''' interface and click '''Remove'''.
 
[[File:SR505n-PTM-remove.png|alt=SR505n - Remove FAST only PTM interface|none|thumb|575x575px|SR505n - Remove FAST only PTM interface]]
 
7. Still on the '''DSL PTM Interface Configuration Page''', Click '''Add''' and proceed.
 
[[File:SR505n-PTM-add.png|alt=SR505n- add new PTM interface|none|thumb|581x581px|SR505n- add new PTM interface]]
 
8. On the '''PTM Configuration''' page, select the following:
 
* '''DSL Latency''': Select both
 
** '''Path0(fast)'''
 
** '''Path1(interleaved)'''
 
* '''Apply/Save'''
 
[[File:SR505n-PTM-config.png|alt=SR505n- Configure new PTM interface|none|thumb|579x579px|SR505n- Configure new PTM interface]]
 
9. Confirm you have configured the VDSL (PTM) interface correctly with the image below:
 
[[File:SR505n-PTM-confirm.png|alt=SR505n - Confirm VDSL (PTM) Interface Setup|none|thumb|577x577px|SR505n - Confirm VDSL (PTM) Interface Setup]]
 
 
==Configure ADSL Interface==
 
{{Template:Back_to_the_Top}}
 
10. From '''Advanced Setup''', click on '''WAN Service''' and then click on '''Add''' to proceed.
 
[[File:SR505n-WAN-ADSL-add.png|alt=SR505n- Add WAN(PPPoE) ADSL configuration|none|thumb|617x617px|SR505n- Add WAN(PPPoE) ADSL configuration]]
 
11. On the '''WAN Service Interface Configuration''' page, select '''atm0/(4_0_35)''' from the drop-down menu and click '''Next'''.
 
[[File:SR505n-WAN-ADSL2-atm.png|alt=SR505n- Mapping atm0 to WAN(PPPoE) ADSL configuration|none|thumb|513x513px|SR505n- Mapping atm0 to WAN ADSL configuration]]
 
12. On the '''WAN Service Configuration''' page, ensure the following:
 
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
 
* Ensure Service Description shows as '''pppoe_4_0_35''',
 
* '''Network Protocol Selection''' is set to '''IPv4&IPv6(Dual Stack),'''  and click '''Next'''
 
[[File:SR505n-WAN-ADSL3-ServiceType IP.png|alt=SR505n- PPPoE WAN Service Type and IP Protocol|none|thumb|507x507px|SR505n- PPPoE WAN Service Type and IP Protocol]]
 
13. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the '''PPP Username''' and '''PPP Password''' fields respectively. Scroll down the page...
 
[[File:SR505n-WAN-ADSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-ADSL|none|thumb|650x650px|SR505n- Enter PPPoE/DSL credentials for WAN-ADSL]]
 
14. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
 
* Ensure '''Enable SIP''' is not checked.  '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your  VOIP provider.
 
 
* Scroll to the bottom of the page and click '''Next'''
 
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n-  Enable Firewall and NAT on WAN-ADSL|none|thumb|652x652px|SR505n-  Enable Firewall and NAT on WAN-ADSL]]
 
15. Click on '''Next''' twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page. 
 
* Verify that the summary information you see matches the table below, 
 
* Click on '''Apply/Save''' 
 
[[File:SR505n-WAN-ADSL6-confirm.png|alt=SR505n- Summary Settings for WAN-ADSL|none|thumb|684x684px|SR505n- Summary Settings for WAN-ADSL]]
 
 
==Configure VDSL Interface==
 
{{Template:Back_to_the_Top}}
 
16. Back on the '''WAN Service''' page, click on '''Add''' to proceed.
 
[[File:SR505n-WAN-VDSL-add.png|alt=SR505n- Add WAN(PPPoE) VDSL configuration|none|thumb|655x655px|SR505n- Add WAN(PPPoE) VDSL configuration]]
 
17. On the '''WAN Service Interface Configuration''' page, select '''ptm0/(4_1_1)''' from the drop-down menu and click '''Next'''.
 
[[File:SR505n-WAN-VDSL2-ptm.png|alt=SR505n- Mapping ptm0 to WAN(PPPoE) VDSL configuration|none|thumb|384x384px|SR505n- Mapping ptm0 to WAN VDSL configuration]]
 
18. On the '''WAN Service Configuration''' page, ensure the following:
 
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
 
* Ensure Service Description shows as '''pppoe_4_1_1''',
 
* '''802.1P Priority''' is set to '''1'''
 
* '''802.1Q VLAN ID''' is set to '''35'''
 
* Network Protocol Selection is set to '''IPv4&IPv6(Dual Stack)''', and click '''Next'''
 
[[File:SR505n-WAN-VDSL3-ServiceType VLAN IP.png|alt=SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol|none|thumb|437x437px|SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol]]
 
 
19. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the PPP Username and PPP Password fields respectively. Scroll down the page...
 
[[File:SR505n-WAN-VDSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-VDSL|none|thumb|725x725px|SR505n- Enter PPPoE/DSL credentials for WAN-VDSL]]
 
20. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
 
* Ensure '''Enable SIP''' is not checked.  '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your  VOIP provider.
 
 
* Scroll to the bottom of the page and click '''Next'''
 
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-VDSL|none|thumb|582x582px|SR505n- Enable Firewall and NAT on WAN-VDSL]]
 
21. Click on Next twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
 
* Verify that the summary information you see matches the table below,
 
* Click on '''Apply/Save'''.
 
[[File:SR505n-WAN-VDSL6-confirm.png|alt=SR505n- Summary Settings for WAN-VDSL|none|thumb|510x510px|SR505n- Summary Settings for WAN-VDSL]]
 
22. Confirm that the table on the '''Wide Area Network (WAN) Service Setup''' page match the image below and proceed.
 
[[File:SR505n-WAN-confirm.png|alt=SR505n- Confirmation WAN Service Setup Table|none|thumb|859x859px|SR505n- Confirmation WAN Service Setup Table]]
 
 
== UPnP ==
 
{{Template:Back_to_the_Top}}23. From the '''Advanced Setup''' on the left, then Select '''UPnP'''. On the '''UPnP Configuration''' page,
 
* Uncheck the '''Enable UPnP''' box,
 
* Save the changes with '''Apply/Save'''
 
[[File:SR505n-Secure-UPnP.png|alt=SR505n-Secure- Disable UPnP|none|thumb|485x485px|SR505n-Secure- Disable UPnP]]
 
 
== WiFi Name==
 
{{Template:Back_to_the_Top}}
 
24. Click and on '''Wireless''' menu link. From the Wireless - - Basic Page...
 
* Set the '''SSID''' is set to NCF_0000 (NCF uses the last 4 digits of the modem's serial number).
 
'''Note:'''  We recommend that you not use your name or address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.
 
* Click on '''Apply/Save''' at the bottom.
 
[[File:SR505n-WiFi.png|alt=SR505n-WiFi SSID Setup|none|thumb|631x631px|SR505n-WiFi SSID Setup]]
 
== WiFi Security==
 
{{Template:Back_to_the_Top}}25.Click on the '''Security''' link, under the '''Wireless''' Menu option.
 
* Set the '''Network Authentication''' to '''WPA2-PSK'''
 
* Set the '''WPA passphrase''' to be your DSL-Password
 
* Set the '''WPA Ecryption''' to '''AES'''
 
* Click '''Apply/save'''.
 
[[File:SR505n-WiFi-Security.png|alt=SR505n-WiFi-Security Settings|none|thumb|632x632px|SR505n-WiFi-Security Settings]]
 
 
==Admin Password==
 
{{Template:Back_to_the_Top}}
 
26. Click on '''Management''' on the left. Then click on '''Access Control''' to reveal a sub-menu and then click on '''Passwords'''.
 
* Enter '''admin''' for the '''User Name'''
 
* Enter '''admin''' for the '''Old Password'''
 
* Enter your DSL-Password or another strong password as the '''New Password'''.
 
* Enter it once and again below to confirm
 
* Save the changes with '''Apply/Save'''
 
[[File:SR505n-Secure-Admin.png|alt=SR505n-Secure-Admin Password Change|none|thumb|569x569px|SR505n-Secure-Admin Password Change]]
 
27. On Click on '''Management''' again, a pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set.
 
==Disable Support==
 
{{Template:Back_to_the_Top}}
 
28. Click on '''Access Control''' again and then select the '''Accounts''' sub-menu link. Then on the '''User Access Control Settings''' page, click on '''Delete/Modify Account'''.
 
[[File:SR505n-Secure-Accounts.png|alt=SR505n-Secure-Accounts Page|none|thumb|SR505n-Secure-Accounts Page]]29. On the '''Delete/Edit Account''' page, ensure the selected account is '''support''' and selected '''Disable'''.
 
* Click '''Update Account''' at the bottom of the page and then click '''Back'''.
 
[[File:SR505n-Secure-Support.png|alt=SR505n-Secure-Disable Support|none|thumb|461x461px|SR505n-Secure-Disable Support]]
 
30. Confirm your '''User Access Control Settings''' display as follows
 
[[File:SR505n-Secure-Accounts-Confirm.png|alt=SR505n-Secure-Accounts- Confirm Support is Disabled|none|thumb|361x361px|SR505n-Secure-Accounts- Confirm Support is Disabled]]
 
 
==Remote Access==
 
{{Template:Back_to_the_Top}}31. Click on '''Management''' and then on '''Management Server'''. On the '''TR-069 Client -- Configuration page''', perform the following changes:
 
* Set to '''TR-069 Client''' to '''Disable,'''
 
* Change the '''ACS URL''' to '''https://acs.ncf.ca<nowiki/>,'''
 
* Uncheck '''Connection Request Authentication''', and
 
* '''Apply/Save'''
 
[[File:SR505n-Secure-RemoteAccess.png|alt=SR505n-Secure- Disable Remote Access|none|thumb|645x645px|SR505n-Secure- Disable Remote Access]]
 
 
==System Log==
 
{{Template:Back_to_the_Top}}32. Click on '''Management''' and on '''System Log'''.
 
[[File:SR505n-SystemLog.png|alt=SR505n- System Log|none|thumb|644x644px|SR505n- System Log]]
 
33. Ensure the following settings:
 
* '''Log''' is '''Enable'''
 
* '''Log Level''' is '''Debugging'''
 
* '''Display Level''' is '''Error'''
 
* '''Mode''' is '''Local'''
 
* Click '''Apply/Save'''
 
[[File:SR505n-SystemLog-Config.png|alt=SR505n- System Log Configuration|none|thumb|646x646px|SR505n- System Log Configuration]]
 
 
==Internet Time==
 
{{Template:Back_to_the_Top}}34. Click on '''Management''' and on '''Internet Time'''. Make the follow changes:
 
* Set '''First NTP time server''' to '''Other'''  and input the url '''time.nrc.ca''' in the adjacent textbox.
 
* Click '''Apply/Save'''
 
[[File:SR505n-InternetTime.png|alt=SR505n-InternetTime|none|thumb|564x564px|SR505n-InternetTime]]
 
 
==Backup Settings==
 
{{Template:Back_to_the_Top}}35. Finally, back up your settings in case your modem is accidentally reset or if you need to return this configuration.
 
* Click on '''Management''' and then '''Settings''' and then '''Backup'''.
 
* Then click on '''Backup Running Settings'''
 
* Save the back up file to a location you will remember. We recommend including the date and your account ID in the name of the file.
 
[[File:SR505n-Settings-Backup.png|alt=SR505n-Settings-Backup|none|thumb|640x640px|SR505n-Settings-Backup]]
 
  
 
= Routed Operation with separate WiFi Router=
 
= Routed Operation with separate WiFi Router=

Revision as of 08:37, 29 August 2018

Preparation

Updated: 2018-08-20 Recommended Firmware Version: 2.5.0.14

The SmartRG SR505n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even reconfigure your existing one.

  • Note: Fees for changing plans may still apply. Consult: DSL Rates

Before you start configuring the SmartRG SR505n, there are 4 things to check:

  1. Firmware Check: Check if you're using older firmware and upgrade to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the support@ncf.ca for assistance if you run into problems.
  2. Factory Settings and Standard Configuration: These instructions assume you're configuring SmartRG SR505n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the reset button with a paper clip for ~10 seconds.
    • Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the manual.
  3. Modem Installation - Configure over Ethernet: Consult the SmartRG SR505N modem instruction sheet (page 1) on how to set up the modem and connect to it over ethernet. We do not recommend configuring your modem over a WiFi connection.
  4. Configurations Methods: The 2 main ways of configuring the SmartRG SR505n modem:
    • Using a custom configuration File: You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • Manually following configuration steps
  5. Configuration Options:

Using Custom Configuration File

Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.

1. Request a custom configuration file from support@ncf.ca and save it at a location you will remember.

Log into Modem Web Interface

2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on Manage Gateway (advanced) and login with username: admin and password: admin (if your modem has been properly reset. If not try your NCF DSL password).

SmartRG SR505n Login Page
SmartRG SR505n Login Page

Uploading the File

3. Go to the Management Menu link, and then click on the Settings sub-menu link and then on the Update.

  • Click on the Browse link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.
  • Click on Update Running Settings.
SR505n-Settings-Update- Running Settings
SR505n-Settings-Update-Running Settings

4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.

SR505n-Update- Upload in progress
SR505n-Update- Upload in progress

Routed Operation with WiFi

NCF Support is available to make configuring your SmartRG modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your SmartRG modem:

  1. You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • You may need an alternate means of accessing the internet to download the configuration file.
  2. Call 613-721-1773 x0 to book a Modem Appointment.

Checklist

Steps to Configure SR505N for Routed Operation
Steps Menu Navigation Parameters
2 Log into Modem http://192.168.1.1

→ Manage Gateway (Advanced)

User Name: admin

Password: admin

3 WAN Cleanup Advanced Setup

→ WAN Service

Remove ppp0.1 from WAN Service Table
4 Enable ADSL Advanced Setup

→ Layer2 Interface

→ ATM Interface

Add ATM: vpi:0 vci:35

DSL Latency: FAST and INTERLEAVED

5 Enable VDSL Advanced Setup

→ Layer2 Interface

→ PTM Interface

Remove ptm0 with Path0

Add PTM: DSL Latency: FAST and INTERLEAVED

6 Configure ADSL Advanced Setup

→ WAN Service

Add atm0/(4_0_35) PPPoE (pppoe_4_0_35)
  • Network Protocol Selection: IPv4 and IPv6 (Dual Stack)
  • PPPoE username: your DSL username
  • PPPoE password: your DSL password
  • Enable Firewall
  • Enable NAT
  • Disable SIP
7 Configure VDSL Advanced Setup

→ WAN Service

Add ptm0/(4_1_1) PPPoE(pppoe_4_1_1.35)
  • 802.1P Priority:1
  • 802.1Q VLAN:35
  • Network Protocol Selection: IPv4 and IPv6 (Dual Stack)
  • PPPoE username: your DSL username
  • PPPoE password: your DSL password
  • Enable Firewall
  • Enable NAT
  • Disable SIP
8 UPnP Advanced Setup

→ UPnP

Disable uPnP
9 WiFi Name Wireless SSID (WiFi Name) to format NCF_0000
10 WiFi Security Wireless

→ Security

  • Disable WPS
  • Network Authentication to WPA2-PSK
  • WPA Passphrase : your DSL password
  • WPA Encryption : AES
11 Admin Password Management

→ Access Controls

→ Passwords

  • Username: admin
  • Old Password: admin (or whatever you set it to)
  • New Password: your DSL password
12 Disable Support Management

→ Access Controls

→ Accounts

Delete/Modify Account
  • Select Support role
  • Disable
  • Update (at bottom)
13 Remote Access Management

→ Management Server

14 System Log Management

→ System Log

Configure System Log
  • System Log:Enable
  • Log Level: Debugging
  • Display Level: Error
  • Mode: Local
15 Internet Time Management

→ Internet Time

  • First NTP time server: Other : time.nrc.ca
16 Backup Settings Management

→ Settings

→ Backup

  • Backup Running Settings
  • Save backup file to computer

Routed Operation with separate WiFi Router

NCF Support is available to make configuring your SmartRG modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your SmartRG modem:

  1. You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • You may need an alternate means of accessing the internet to download the configuration file.
  2. Call 613-721-1773 x0 to book a Modem Appointment.

Configure your modem for Routed Operation

If you have a router, we recommend the following configuration steps:

1. Follow the configuration steps outline for Routed Operation with WiFi and make the following changes:

  • Under Wireless, Uncheck the Enable Wireless Option,
  • Click Apply/Save
    SR505n-Wireless-Disabled
    SR505n-Wireless-Disabled

Router Configuration

2. On your router, set the Connection Mode or Type to Automatic IP, Automatic DHCP or Dynamic IP mode.

Bridge Operation

NCF Support is available to make configuring your SmartRG modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your SmartRG modem:

  1. You can request a custom configuration file for your NCF DSL connection from support@ncf.ca.
    • You may need an alternate means of accessing the internet to download the configuration file.
  2. Call 613-721-1773 x0 to book a Modem Appointment.

If you prefer your own external router rather than the one built into your SmartRG unit, we recommend routed operation with a separate WiFi Router. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:

  1. Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible and you may not be able to regain access to it until you reset the modem.
    • Backup Settings: It is particularly important to backup the Running Settings on your modem before and after you configure it.
    • To reset the modem: If you need to reset the modem, insert a paper-clip in the Reset hole on the back. Hold for 10 seconds to reset.
  2. If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.

Checklist

Steps to Configure SR505N for Bridge Operation
Steps Menu Navigation Parameters
1 Log into Modem http://192.168.1.1

→ Manage Gateway (Advanced)

User Name: admin

Password: admin

2 WAN Cleanup Advanced Setup

→ WAN Service

Remove ppp0.1 from WAN Service Table
3 Enable ADSL Advanced Setup

→ Layer2 Interface

→ ATM Interface

Add ATM: vpi:0 vci:35

DSL Latency: FAST and INTERLEAVED

4 Enable VDSL Advanced Setup

→ Layers2 Interface

→ PTM Interface

Remove ptm0 with Path0

Add PTM: DSL Latency: FAST and INTERLEAVED

6 Configure ADSL Advanced Setup

→ WAN Service

Add atm0/(4_0_35) Bridge (br_4_0_35)
7 Configure VDSL Advanced Setup

→ WAN Service

Add ptm0/(4_1_1) Bridge(br_4_1_1.35)
  • 802.1P Priority:1
  • 802.1Q VLAN:35
9 WiFi Wireless Disable Wireless
11 Admin Password Management

→ Access Controls

→ Passwords

  • Username: admin
  • Old Password: admin (or whatever you set it to)
  • New Password: your DSL password
12 Disable Support Management

→ Accounts

→ Access Controls

Delete/Modify Account
  • Select Support role
  • Disable
  • Update (at bottom)
13 Remote Access Management

→ Management Server

14 System Log Management

→ System Log

Configure System Log
  • System Log:Enable
  • Log Level: Debugging
  • Display Level: Error
  • Mode: Local
16 Backup Settings Management

→ Settings

→ Backup

  • Backup Running Settings
  • Save backup file to computer

Firmware

We recommend that you only do firmware update over an ethernet connection and NOT via wifi. Also DO NOT power off the modem in the middle of a firmware update

The current firmware available to the NCF Office is 2.5.0.14. You can verify your firmware by checking the software version on the Device Info page.

SmartRG SR505n Firmware version check on Device Info Page
SmartRG SR505n Firmware version check on Device Info Page

To request a copy of this firmware email [support@ncf.ca]. To install this new firmware onto your modem perform the following steps:

  1. Download the firmware file and save it to a location on your computer that you can find easily.
  2. Open a web browser and go to the address http://192.168.1.1
  3. Select Manage Gateway (Advanced) and log in (by default the username is admin and password is your dsl password as shown in Getting Started above)
  4. Click on ManagementUpdate Software
  5. Click on Browse
  6. Upload the firmware file that you downloaded in step 1.
  7. Click Update Software
SR505n firmware update
SR505n firmware update

Note: the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

See Also