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Difference between revisions of "Modem Configuration (DSL) Unsupported Modems"

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At this point, the modem will be ready for test on VDSL.
At this point, the modem will be ready for test on VDSL.

Revision as of 00:25, 21 July 2017

DSL Quick Configuration Info
(all ADSL modems and all VDSL modems)

DSL username: Your NCF account ID @ ncf.ca
(eg., NCF user aa999 would have DSL username aa999@ncf.ca)
DSL password:Starts with 'ncf' (not the same as your NCF Start Page login)

This page contains notes to help in configuration of modems that have not been obtained as new modems from NCF, but which may still be configurable without great difficulty.

Bell Modems

Bell allows its DSL customers to either rent or buy their modems. Some of the modems become available as used modems. The modems will work well on the Bell lines used by NCF DSL members.

Bell Sagemcom FAST4350 / Home Hub 1000

The Sagemcom FAST4350 is an ADSL/VDSL modem. As of 2017-05-05, the modem supports all of the DSL speeds available from NCF (i.e. from 6-0.8 to 50-10).

It may be easier to configure the modem if it is started on ADSL first.

Connect the modem to ADSL and via Ehternet to the computer, and do a factory reset (hold the reset button down for 15 to 30 seconds). Wait for the WAN light

After a factory reset,

  • Configuration server username is "Administrator"
  • Configuration server password is "admin"
  • Gateway and configuration server are
  • The firewall is enabled and properly configured
  • The modem will connect to ADSL or VDSL
  • The modem is not configured to authenticate for an NCF Internet connection
  • Wi-Fi is enabled with a default configuration that must be changed
  • WPS is enabled

Immediately after any successful login, the modem configuration server will ask if you want to use password recovery. Choose "No" because the Bell password recovery would only work for a Bell DSL customer.

If you see a "Home" button on the right near the top of the page, click on the button, because configuration must begin at the home page. At the top of the home page, right side, there will be "Basic view" and "Advanced view". Choose the "Advanced view".

Go to the bottom of the page and click on the "Modem Settings" button. At the top of the next page, near the left side, will be a "Fibe Internet" icon with a round icon below. The icon is red if there is no authenticated internet connection and green if there is an authenticated connection via DSL. Click on the icon to check the login ID or to change the login ID and the login password.

After getting a successful internet authentication, go back to the home page and click on the "WiFi settings" button above the "Modem settings" button. On the lower left of the next page will be a menu. Click on "Primary" to set the WiFi SSID and the WiFi password. Click on "WPS" to disable WPS,

At this point, the modem will be ready for test on ADSL.

After testing on ADSL, disconnect and unplug the modem, and then reconnect it with VDSL. The modem will probably assign a different IP address to the computer so, at the computer, you should disconnect and then reconnect the modem interface. You may also have to re-enter the DSL login password, but the DSL login ID will already be present.

At this point, the modem will be ready for test on VDSL.