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Difference between revisions of "Modem Configuration (DSL) Sagemcom 2864"

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[[File:Sagemcom 2864 external view.JPG|thumb|right|300px|The Sagemcom 2864 high speed DSL modem]]
 
[[File:Sagemcom 2864 external view.JPG|thumb|right|300px|The Sagemcom 2864 high speed DSL modem]]
The Sagemcom 2864 is the sole modem authorized for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sells these modems for members on 25 MB service and faster.
+
The Sagemcom 2864 is for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sold these modems from November 2013 to August 2014 for members on 25 MB and faster service.
 +
 
 +
The Sagemcom 2864 does not come with any manuals and there do not seem to be any manuals available on the company website.
  
 
This is the procedure NCF uses to configure a Sagemcom 2864 modem out of the box or after a factory reset.
 
This is the procedure NCF uses to configure a Sagemcom 2864 modem out of the box or after a factory reset.
  
==Configuration==
+
==Getting started==
 
# Plug the power connector into the Sagemcom 2864 and plug the other end into an AC wall jack.  
 
# Plug the power connector into the Sagemcom 2864 and plug the other end into an AC wall jack.  
 
##'''Note''': there is no "power on/off" switch on the Sagemcom 2864.
 
##'''Note''': there is no "power on/off" switch on the Sagemcom 2864.
 
##'''Note''': the Sagemcom 2864 takes a long time to boot up, as much as five full minutes
 
##'''Note''': the Sagemcom 2864 takes a long time to boot up, as much as five full minutes
 +
##'''Note''': [[About DSL modem lights - Sagemcom modems|This page]] shows what the Sagemcom 2864 lights tell you.
 
# Connect an Ethernet LAN cable to one of the ports and the other end to your computer
 
# Connect an Ethernet LAN cable to one of the ports and the other end to your computer
# In your browser's address bar, enter the IP address for the modem interface page: 192.168.2.1
+
##'''Note''': Do not connect anything to the cable coax connection. It should never be connected to any coax cable.
 +
# Connect the modem to the wall phone jack
 +
# In your browser's address bar, enter the IP address for the modem interface page, or click here: [http://192.168.2.1 192.168.2.1]
 
# If the modem is fresh from the factory, use the default user name and password to gain access:  
 
# If the modem is fresh from the factory, use the default user name and password to gain access:  
 
##'''user:''' admin  
 
##'''user:''' admin  
 
##'''password:''' admin
 
##'''password:''' admin
 +
 +
If the modem was previously configured for someone else, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold until the power light turns off to reset. The user name and password will now be as above.
 +
 +
'''Note:''' The Sagemcom 2864 doesn't act like other modems after a factory reset. While most modems erase the password, reset everything to factory defaults and thus will not connect, the Sagemcom 2864 does not erase the password, but it does reset everything else to factory defaults. If the modem is connected to the internet after a reset it will sign on and connect, but will only go to a single Bell website intended to allow Bell customers to sign up. NCF members can disregard this and proceed to configure the modem to connect to NCF's internet service.
 +
 +
'''Note:''' When connecting the Sagemcom 2864 for the first time and occasionally on subsequent connections, the LED near the '@' symbol will flash red indicating that a firmware update is in progress. If this occurs then leave the modem on until the LED is no longer flashing red. No configuration should be attempted until this is complete. A firmware update may result in the loss of user name and password in which case the modem will only connect to the one Bell sign-up website, as mentioned above. This is an indication that it needs to be reconfigured with this information.
 +
 +
==Entering the configuration information==
 
{{:Quick Facts (Sagemcom DSL modem)}}
 
{{:Quick Facts (Sagemcom DSL modem)}}
If the modem was previously configured for someone, the password would be the previous user's DSL-Password. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold for 15 seconds to reset. The user name and password will now be as above.
 
 
 
When the modem interface appears in the browser, proceed as follows:
 
When the modem interface appears in the browser, proceed as follows:
  
#Select "Home→Account" settings
+
#Select "Home→Account settings"
#Set a new admin password by entering the existing password ("admin") and your new password. '''Note''': by default NCF uses your DSL password here.
+
#Set a new admin password by entering the existing password ("admin") and your new password.
 +
##'''Note''': by default NCF uses your [[DSL password]] here.
 
#Click "save"
 
#Click "save"
 
#Select "Settings→Internet"
 
#Select "Settings→Internet"
#Enter your user id (like "aa001@ncf.ca" - don't forget the "@ncf.ca" or it won't connect) and your DSL password
+
#Enter your user id (like "aa001@ncf.ca") and your DSL password
 +
##'''Note''': don't forget the "@ncf.ca" or it won't connect
 
#Click "save"
 
#Click "save"
 
#Select "Settings→Wireless"
 
#Select "Settings→Wireless"
 
#"Primary Wireless Network" should be "enabled"
 
#"Primary Wireless Network" should be "enabled"
 
#"Broadcast Primary SSID" should be "enabled"
 
#"Broadcast Primary SSID" should be "enabled"
##'''Note''': The SSID is the identification of the network that is broadcast. NCF sets this to "NCF" and the three digits from your membership number
+
#Enter an identication name for your network under "SSID"
##'''Note''': Any identification can be used, but it is recommended that you do not set an id that identifies your name or your home's address
+
##'''Note''': The SSID is the identification of the network that is broadcast.
 +
##'''Note''': Any identification can be used, but it is recommended that you do not set an SSID that identifies your name or your home's address
 +
##'''Note''': By default NCF just adds "NCF_" in front of the default name of "Sagem2864".
 +
#The wireless password can be any password
 +
##'''Note''': by default NCF uses your DSL password here.
 
#"Security mode", confirm "WPA2-PSK (AES)"
 
#"Security mode", confirm "WPA2-PSK (AES)"
 
#"Guest Wireless Network", confirm "disabled"
 
#"Guest Wireless Network", confirm "disabled"
Line 39: Line 56:
 
#Click "save" if changed
 
#Click "save" if changed
  
==Screenshots==
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The modem should now connect, although it may take several minutes to complete the connection and give a blue "in service" "@" light indicating internet service is available.
<gallery>
+
 
File:Sagemcom 2864 configuration 01.png|"Home&rarr;Account"
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==Firewall configuration==
File:Sagemcom 2864 configuration 02.png|"Settings&rarr;Internet"
+
The modem interface GUI does not offer any means of configuring the modem's firewall. Testing shows that that by default the firewall is on and all ports are closed and non-responsive, except Port 22 (SSH), which is closed but responds.
File:Sagemcom 2864 configuration 03.png|"Settings&rarr;Wireless"
+
 
File:Sagemcom 2864 configuration 04.png|"Settings&rarr;Advanced Settings"
+
==Testing==
File:Sagemcom 2864 configuration 05.png|"Settings&rarr;Network"
+
Once on line it is recommended that you carry out two tests:
</gallery>
+
 
 +
*a [[Speed test (DSL)|speed test]]
 +
*a security and firewall test with [https://www.grc.com/x/ne.dll?bh0bkyd2 Shields Up]
 +
 
 +
==Modem set-up screenshots==
 +
<!--<gallery>-->
 +
[[File:Sagemcom 2864 configuration 01.png|800px|"Home&rarr;Account"]]
 +
[[File:Sagemcom 2864 configuration 02.png|800px|"Settings&rarr;Internet"]]
 +
[[File:Sagemcom 2864 configuration 03.png|800px|"Settings&rarr;Wireless"]]
 +
[[File:Sagemcom 2864 configuration 04.png|800px|"Settings&rarr;Advanced Settings"]]
 +
[[File:Sagemcom 2864 configuration 05.png|800px|"Settings&rarr;Network"]]
 +
<!--</gallery>-->
 +
 
 +
==See also==
 +
*[[Modem Configuration (DSL)]] - for a complete list of instructions for all NCF modems
 +
*[[About DSL modem lights - Sagemcom modems]]
 +
*[http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]
 +
*[https://www.ncf.ca/ncf/support/w/images/0/07/Changing_Wireless_Channels_on_Sagemcom_2864.pdf Sagemcom 2864 - Changing Wifi Channels]
 +
*[[VOIP]]
 +
 
 +
==External links==
 +
* [http://www.dslreports.com/forum/r28203965-DSL-Sagemcom-F-ST-2864-bridge-mode-guide Unofficial Sagemcom 2864 bridge mode guide]
 +
[[Category: DSL]]
 +
* [http://slackershacklog.blogspot.ca/2013/02/sagemcom-fst-2864-bridge-with-dd-wrt.html Unofficial Sagemcom 2864 bridge mode guide #2 - no unlocking or firmware download required]
 +
[[Category: DSL]]

Latest revision as of 07:26, 20 October 2017

The Sagemcom 2864 high speed DSL modem

The Sagemcom 2864 is for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sold these modems from November 2013 to August 2014 for members on 25 MB and faster service.

The Sagemcom 2864 does not come with any manuals and there do not seem to be any manuals available on the company website.

This is the procedure NCF uses to configure a Sagemcom 2864 modem out of the box or after a factory reset.

Getting started

  1. Plug the power connector into the Sagemcom 2864 and plug the other end into an AC wall jack.
    1. Note: there is no "power on/off" switch on the Sagemcom 2864.
    2. Note: the Sagemcom 2864 takes a long time to boot up, as much as five full minutes
    3. Note: This page shows what the Sagemcom 2864 lights tell you.
  2. Connect an Ethernet LAN cable to one of the ports and the other end to your computer
    1. Note: Do not connect anything to the cable coax connection. It should never be connected to any coax cable.
  3. Connect the modem to the wall phone jack
  4. In your browser's address bar, enter the IP address for the modem interface page, or click here: 192.168.2.1
  5. If the modem is fresh from the factory, use the default user name and password to gain access:
    1. user: admin
    2. password: admin

If the modem was previously configured for someone else, the password would be the previous user's DSL password. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold until the power light turns off to reset. The user name and password will now be as above.

Note: The Sagemcom 2864 doesn't act like other modems after a factory reset. While most modems erase the password, reset everything to factory defaults and thus will not connect, the Sagemcom 2864 does not erase the password, but it does reset everything else to factory defaults. If the modem is connected to the internet after a reset it will sign on and connect, but will only go to a single Bell website intended to allow Bell customers to sign up. NCF members can disregard this and proceed to configure the modem to connect to NCF's internet service.

Note: When connecting the Sagemcom 2864 for the first time and occasionally on subsequent connections, the LED near the '@' symbol will flash red indicating that a firmware update is in progress. If this occurs then leave the modem on until the LED is no longer flashing red. No configuration should be attempted until this is complete. A firmware update may result in the loss of user name and password in which case the modem will only connect to the one Bell sign-up website, as mentioned above. This is an indication that it needs to be reconfigured with this information.

Entering the configuration information

DSL Quick Configuration Info
(Sagemcom DSL modems)

Modem's URL:http://192.168.2.1
(click, or enter this in your browser)
Modem's login:Username: admin
Password: (see 'password' below)
DSL username: Your NCF account ID (eg., aa999)
DSL password:Starts with 'ncf' (not the same as your NCF StartPage login)
Firewall:Enabled by default (leaving it on is recommended)
Wireless:If enabled, WPA2-PSK (AES)

When the modem interface appears in the browser, proceed as follows:

  1. Select "Home→Account settings"
  2. Set a new admin password by entering the existing password ("admin") and your new password.
    1. Note: by default NCF uses your DSL password here.
  3. Click "save"
  4. Select "Settings→Internet"
  5. Enter your user id (like "aa001@ncf.ca") and your DSL password
    1. Note: don't forget the "@ncf.ca" or it won't connect
  6. Click "save"
  7. Select "Settings→Wireless"
  8. "Primary Wireless Network" should be "enabled"
  9. "Broadcast Primary SSID" should be "enabled"
  10. Enter an identication name for your network under "SSID"
    1. Note: The SSID is the identification of the network that is broadcast.
    2. Note: Any identification can be used, but it is recommended that you do not set an SSID that identifies your name or your home's address
    3. Note: By default NCF just adds "NCF_" in front of the default name of "Sagem2864".
  11. The wireless password can be any password
    1. Note: by default NCF uses your DSL password here.
  12. "Security mode", confirm "WPA2-PSK (AES)"
  13. "Guest Wireless Network", confirm "disabled"
  14. Click "save"
  15. Select "Settings→Advanced Settings"
  16. Confirm "WAN Mode" is "Auto"
  17. Click "save" if changed
  18. Select "Settings→Network"
  19. Confirm "DHCP status" is "Enabled"
  20. Click "save" if changed

The modem should now connect, although it may take several minutes to complete the connection and give a blue "in service" "@" light indicating internet service is available.

Firewall configuration

The modem interface GUI does not offer any means of configuring the modem's firewall. Testing shows that that by default the firewall is on and all ports are closed and non-responsive, except Port 22 (SSH), which is closed but responds.

Testing

Once on line it is recommended that you carry out two tests:

Modem set-up screenshots

"Home→Account" "Settings→Internet" "Settings→Wireless" "Settings→Advanced Settings" "Settings→Network"

See also

External links