National Capital FreeNet / Libertel de la capitale nationale

Email

(I can receive email, but I can't send! (AKA: Relay Access Denied))
Line 40: Line 40:
Personal computer-based mail clients were dominant, but the trend is away from mail clients toward server-based webmail, mostly because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices.
Personal computer-based mail clients were dominant, but the trend is away from mail clients toward server-based webmail, mostly because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices.
 +
 +
=== Maximum Message Size ===
 +
 +
The NCF mail system currently allows for messages as large as 20MB to be received.  Files sent by email however, are larger in transit as they must be encoded for transport.
 +
 +
You may expect the largest size of file you can therefore safely receive is about 15MB.
 +
 +
If you wish to send large files, however, there is a better way.  There is a new mail system at NCF that is being
 +
deployed, called [http://www.ncf.ca/ncf/home/zimbra.jsp Zimbra].  With Zimbra, there is a feature called 'Briefcase', that allows for file storage and sharing.
 +
 +
You can upload a file into your Briefcase, and then share that file with any number of recipients without any of the limitations inherent in sending messages in encoded email messages.
== NCF Webmail ==
== NCF Webmail ==

Revision as of 18:06, 24 October 2011

Contents

Sending and receiving email

Email Quick Configuration Info

Mail server:mail.ncf.ca
Username:(your NCF ID, eg., ab123)
Password:(your NCF account password)
Incoming mail:
IMAP Port:(SSL) Port 993
POP-3 Port:(SSL) Port 995
Outgoing mail:
Submission: (TLS and starttls) Port 587
SMTPS: (SSL-legacy) Port 465

NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an email alias, for example, 'jsmith@ncf.ca'. Information about getting an email alias is available from the StartPage ("Reserve an email alias").

Important: If you already have an email address and don't plan to use your NCF email address, be sure to tell us, using "Change Preferences" at the bottom-right of the StartPage (NCF needs to be able to reach you about your account).

Incoming email for you is stored on NCF's computer until you ask for it. There are two ways to receive email:

  1. Using NCF WebMail (browser-based). All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe -- anywhere in the world via internet). No set-up is required. You read and send mail from the browser, and your mail is stored on an NCF computer.

    A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

  2. Using a mail client (in your personal computer). Mail reader software is more powerful and has more features than webMail. Your email is transferred to your computer and then read there. The size of your mail archive can be as large as your disk.

    A disadvantage is that your mail is only accessible while you are at your computer.

With WebMail, your email stays on the computers at NCF.

Backup in case of computer crash is a consideration too.

Personal computer-based mail clients were dominant, but the trend is away from mail clients toward server-based webmail, mostly because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices.

Maximum Message Size

The NCF mail system currently allows for messages as large as 20MB to be received. Files sent by email however, are larger in transit as they must be encoded for transport.

You may expect the largest size of file you can therefore safely receive is about 15MB.

If you wish to send large files, however, there is a better way. There is a new mail system at NCF that is being deployed, called Zimbra. With Zimbra, there is a feature called 'Briefcase', that allows for file storage and sharing.

You can upload a file into your Briefcase, and then share that file with any number of recipients without any of the limitations inherent in sending messages in encoded email messages.

NCF Webmail

NCF Webmail works in a browser, letting you compose, send, receive, and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server; all you need is a web browser and connection to the Internet.

You can try WebMail by going to the StartPage and clicking on 'Get your NCF WebMail'. There's nothing to install.

Up to 50 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of spring 2010. (NCF's storage capacity increases regularly as facilities are upgraded.)

NCF's Webmail uses popup windows when composing a new message or when replying or forwarding a message. Some browsers have popup blockers that need to be told to allow popups for Webmail -- click here for information on enabling pop-ups.

Mail readers (mail clients)

Some common current mail readers, all free of charge, are:

(Microsoft Outlook Express is outdated but still in use on older systems. Microsoft Outlook is a for-fee, part of Microsoft Office.)

If you don't have a mail reader, you may download a copy at no cost at the manufacturer's website. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

Setting up a mail reader

Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step by step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:

Step-by-step instructions for older mail readers, still in use on some systems:

I can receive email, but I can't send! (Relay Access Denied)

If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:

Customizing SpamFilter

Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the StartPage, and clicking on 'SpamFilter set-up' under 'Email' in the left column.

There is information on that page about how SpamFilter works (by clicking on 'Intro') and Frequently Asked Questions on customizing SpamFilter (by clicking on 'FAQ').