Difference between revisions of "Email"

Revision as of 20:08, 5 December 2017

This page provides some basic information about NCF email, how it works and how to configure it.

For infomation on using the Zimbra webmail system, please see Zimbra.

Sending and receiving email

Email Quick Configuration Info

Mail server:	mail.ncf.ca
Username:	(your NCF ID, eg., ab123)
Password:	(your NCF account password)
Incoming mail:
IMAP Port:	(SSL) Port 993
POP-3 Port:	(SSL) Port 995
Outgoing mail:
Submission:	(TLS and starttls) Port 587
SMTPS:	(SSL-legacy) Port 465

General information

NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an email alias, for example, 'jsmith@ncf.ca'.

Important: If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using Change Preferences at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.

Receiving mail

Incoming email for you is stored on NCF's computer until you ask for it. There are two ways to receive email:

Using NCF WebMail (browser-based): All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the Zimbra interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.

A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

Using an email client (on your personal computer): Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.

A disadvantage is that your mail is only accessible while you are at your own computer.

In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.

Maximum Message Size

The NCF mail system currently allows for messages as large as 45MB to be received. Files sent by email however, are larger in transit as they must be encoded for transport. You may expect the largest size of file you can therefore safely receive to be about 40MB.

If you wish to send larger files, however, there is a better way. The email system at NCF is called Zimbra, which includes a feature called the 'Briefcase', which allows for file storage and sharing. You can upload a file into your Briefcase and then share that file with any number of recipients without any of the limitations inherent in sending messages in encoded email messages.

NCF Webmail

NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.

You can try WebMail by going to the StartPage and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.

Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.

The NCF Webmail system runs the Zimbra mail system. For an overview of the benefits of Zimbra, please visit the Introducing Zimbra page.

For specific and detailed help on all things Zimbra, visit the Zimbra Help Page.

Mail readers (mail clients)

Some common current mail readers, all available for download free of charge, are:

If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

Notes:

Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See this article for more detail on why you should replace it.
Microsoft Outlook is commercial software and comes with Microsoft Office.

Setting up a mail reader

Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step by step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:

Step-by-step instructions for older mail readers, still in use on some systems:

For information on whether you should set up your reader for POP or IMAP see What's the difference between POP and IMAP?.

Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.

I can receive email, but I can't send! (Relay Access Denied)

If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:

Customizing SpamFilter

Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the StartPage, and clicking on SpamFilter set-up under 'Email' in the left column. There is information on that page about how SpamFilter works and Frequently Asked Questions on customizing SpamFilter.

There is also a short video on setting SpamFilter options.

@@ Line 1: / Line 1: @@
-== How do I send and receive email? ==
+This page provides some basic information about NCF email, how it works and how to configure it.
-You can send and receive email by using NCF WebMail or a Mail Reader in your computer.
+For infomation on using the Zimbra webmail system, please see [[Zimbra]].
-Using NCF WebMail is the simpliest way to send and receive mail; it doesn't require any setup. All it takes is a Web browser connected to the internet, and you can read, write and send email anywhere in the world. With WebMail your email stays on the NCF computer.
+== Sending and receiving email ==
+{{:Quick Facts (Email)}}
+===General information===
+NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.
+Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.
-Most people prefer to use a Mail Reader on their computers to access their email at home because of the following benefits:
+'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.
-* you can connect to the NCF and download your latest email on your hard disk. The emails
-can then be read later offline.
-* you can compose your messages/replies offline and send them later when you connect to the internet.
-* it is usually faster than WebMail as you don't have to wait for the WebMail browser window to refresh each time you read/compose an email.
-Some names of Mail Readers are
+=== Receiving mail===
-[http://www.mozilla.org/products/thunderbird/ Mozilla Thunderbird],
+Incoming email for you is stored on NCF's computer until you ask for it.
-[http://www.eudora.com/  Eudora],
+There are two ways to receive email:
-[http://www.microsoft.com/  Microsoft Outlook/Outlook Express]
-(Outlook Express is part of the Internet Explorer download from Microsoft),
-and [http://www.pmail.com/  Pegasus].
-If you don't have a Mail Reader, you may download a copy at no cost at the
+;Using NCF WebMail (browser-based)
-manufacturer's website. Once it is installed on your computer, you need to configure it so it knows where to retrieve/send your email from/to.
+:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.
-== How do I set up my Mail Reader? ==
+:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.
-It takes some effort to set up a mail reader (which is on your own computer),
+;Using an email client (on your personal computer)
-but you only have to do once.
+:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.
-Here are step by step instructions to configure:
+:A disadvantage is that your mail is only accessible while you are at your own computer.
-[http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br>
+In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.
-[http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird]<br>
-[http://www.ncf.ca/ncf/support/applemail.html Apple Mail]<br>
-[http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br>
-[http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br>
-[http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
-== What is Webmail? ==
+=== Maximum Message Size ===
-NCF Webmail works in a browser, letting you compose, send, receive, and
+The NCF mail system currently allows for messages as large as 45MB to be received.  Files sent by email however, are larger in transit as they must be encoded for transport. You may expect the largest size of file you can therefore safely receive to be about 40MB.
-manage your email using any browser. It is the easiest way to send and receive
-email while you are away from home. Your mail stays on the NCF's mail server;
-all you need is a web browser and connection to the Internet.</P>
-You can use WebMail by going to your personalized [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'.
-NCF's Webmail uses popup
+If you wish to send larger files, however, there is a better way. The email system at NCF is called [[Zimbra]], which includes a feature called the 'Briefcase', which allows for file storage and sharing. You can upload a file into your Briefcase and then share that file with any number of recipients without any of the limitations inherent in sending messages in encoded email messages.
-windows when composing a new message or when replying or forwarding a message.
-Some browsers have popup blockers that need to be told to allow popups for Webmail --
-[http://www.ncf.ca/ncf/support/popups.html click here] for information on enabling pop-ups.
-== How do I customize my SpamFilter? ==
+== NCF Webmail ==
+NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.
-You can view or change your SpamFilter settings by going to your personalized [http://start.ncf.ca StartPage], and clicking on
+You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.
-'Set SpamFilter options' under 'Your NCF Account'.
-While you are on that page, you might want to read about how SpamFilter works
+Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.
-(by clicking on 'Intro') and the Frequently Asked Questions on customizing your SpamFilter (by clicking on 'FAQ').
+The NCF Webmail system runs the [[Zimbra]] mail system.  For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.
+For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.
+== Mail readers (mail clients) ==
+Some common current mail readers, all available for download free of charge, are:
+* [http://mail.live.com Microsoft Windows Live Mail]
+* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]
+* [http://www.pmail.com/ Pegasus]
+If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.
+'''Notes:'''
+*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.
+*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.
+=== Setting up a mail reader ===
+Modern mail readers are pretty easy to set up.  Typically you just need some of the information in the 'Quick Facts' box above.
+For step by step instructions, click on your mail reader below:
+Step-by-step instruction for popular mail readers:
+* [[IPhone|iPhone, iPad, or iPod Touch]]
+* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]
+* [[Apple Mail|Apple Mail (2011)]]
+* [[BlackBerry 10]]
+* [[PlayBook|Blackberry PlayBook]]
+* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]
+* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]
+* [[Microsoft Outlook 2010]]
+* [[Microsoft Outlook 2016]]
+* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]
+* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]
+* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF
+Step-by-step instructions for older mail readers, still in use on some systems:
+* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]
+* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]
+* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]
+* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]
+* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
+* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]
+* [[Windows Mail]]
+For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].
+Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.
+=== I can receive email, but I can't send! (Relay Access Denied) ===
+If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.
+Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:
+* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]
+* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]
+* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]
+== Customizing SpamFilter ==
+Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.
+You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.
+There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].
+==See also==
+*[[Alternate email address]]
+*[[Email Alias]]
+*[[Email blacklisting]]
+*[[Email spoofing]]
+*[[Tips (Email)|Email tips]]
+*[[Zimbra]] - for help on the Zimbra webmail system
+[[Category: Email]]