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Computer Help

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Desktop computer being rebuilt

This page outlines some resources for getting help with broader computer issues.

Computer Help

NCF is focussed on getting you connected to the internet with functional email and ability to browse to web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences on the NCF discussion pages to help others decide too.

Computer Courses and Classes

Ottawa Public Library

The Ottawa Public Library has a variety of basic computer courses available.

Alternatively, for branch course offereings, you can:

  • go to the Library program page
  • select a specific branch using the drop-down menu, or leave it blank to view all branch offerings
  • under "Event type", select "Computers and Technology"
  • select an audience type (family, teen, or adult-oriented programming, for example)
  • click "Submit" to view upcoming programs.

If you need help registering for the programs, you can:

Computers for Communities

The Ottawa Chapter of Computers For Communities, a locally operated not for profit community organization, provides refurbished computers, hands-on experiential education, Internet access and job skills training in exchange for community service.

Computer Repair Services

This Directory of Computer Repair Services is also available in .pdf format.

Company Services Notes Pricing Contact Info
Staples easytech In-store: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up

At-home support

Authorized to do repairs under major manufacturer's warranties. Flat rate: $25 per 15 minutes; From $20-$1,249

In-Store Price List


Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale locations Main page Email

Best Buy's Geek Squad In-store: Security & Performance services, software installations

At-home support Offers on-line support

Service FAQs Security & Performance services from $79 - $114

Software Installations from $29 - $129 Wireless Configuration from $119 - $169


Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata locations Main Page Contact Page Email Techical Support Email General Inquiries

Future Shop ConnectPro Computer Services Setup, repairs (virus/spyware removal, OS and memory restore/install), in-home networking and gaming setups, tablet and smartphone setups

Offers on-line support.

Service FAQs

Offers free in-store consultations.

In-home setups $50

Setups from $80-$100 Repairs from $90-$200 Payment on site of in-home services can only be made by credit card.


Gloucester, South Keys, Merivale, Orleans, Barrhaven & Kanata locations Main Page Contact Form

Canada Computers Service Centre In-store:

system assembly, OS and other software installations, hard drive/data backup and recovery, system maintenance services

Customers can check service status online From $19.99 - $299.99

Services and Rates

Merivale: 613-228-1423

Orleans: 613-837-0800
Kanata: 613-435-8660
Rideau: 613-241-8788 Service Page Email Technical Support

Ottawa Computer Services Inc Software/hardware maintenance, networking, etc. Offers online support centre Pricing by consultation

Quote Form


Toll-Free – 866.558.2201 2-2026 Lanthier Drive, Suite 322, Orleans Computer Services Page Email Service Form

Tech2Go On Site Computer Services On-Site:

Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations

Better Business Bureau Accredited Fixed-rate services; Basic Service Fee of $79.95 613-235-8324

2 Pullman Avenue, Stittsville Main Page Email Contact Page

Ottawa Computer Services On-Site or drop-off:

Repairs, configuration, data recovery, installations

$25 travel costs; students & seniors 50% off

Estimates provided


1135-A Meadowlands Dr. Main Page Email Support Form

Dr. Desktop On-site:

Malware removal/protection, networking setup and security, tune-ups, installations, data recovery

Offers remote desktop support No pricing provided on website. 613-260-1113

108-1900 Merivale Rd Main Page Email

CallGeek General repairs/upgrades and tuneups, networking, configuration, data backup and recovery, parental control and security, peripheral installs Offers remote desktop report

Online payment accepted Better Business Bureau Accredited

No pricing provided on website. (613) 829-2255

2720 Queensview Dr. Suite 1109 Main Page Email

Capital Data Recovery Data recovery, hard drive cloning, wiping (data destruction), and certification Some services may be covered under insurance.

Accept shipments from across the country. Better Business Bureau Accredited

Contact for quotes. 613-225-7870

1827 Woodward Drive, Unit 306 Main Page Email

See also