https://help.ncf.ca/api.php?action=feedcontributions&user=Aa456&feedformat=atomSupport - User contributions [en]2024-03-28T15:18:53ZUser contributionsMediaWiki 1.36.4https://help.ncf.ca/index.php?title=NCF_History&diff=2478NCF History2015-04-17T20:06:50Z<p>Aa456: </p>
<hr />
<div>Here are places to read histories of NCF:<br />
<br />
* On [https://en.wikipedia.org/wiki/National_Capital_FreeNet Wikipedia], which is an academic history<br />
* [http://web.ncf.ca/fn352/InTheirOwnWords.pdf In Their Own Words - The Story of National Capital FreeNet], Edited by Adam Hunt, 73 pages, PDF document 0.4 MB download, which is an oral history of the organization.<br />
* [http://www.collectionscanada.gc.ca/eppp-archive/100/202/300/womenspace/2000/v05n01/vol26b.html CollectionsCanada Women's space: National Capital FreeNet], an introduction by NCF administrator Sheila Alder circa 1997.<br />
<br />
[[Category:NCF services]]</div>Aa456https://help.ncf.ca/index.php?title=DSL_Terms_of_Service&diff=1331DSL Terms of Service2013-04-01T20:19:40Z<p>Aa456: </p>
<hr />
<div>NCF is a not-for-profit organization whose purpose is to facilitate communications for all residents in the National Capital Region. NCF has adopted a social enterprise approach by focusing its activities on the community. NCF offers broadband access to the internet as a means of raising funds to support its activities. Ultimately, NCF is about a group of people coming together to share costs and to help each other out.<br />
<br />
Please note that these terms of service, relate only to DSL/Broadband services. All other services are covered by the [http://www.ncf.ca/ncf/registration/memberAgreement.jsp NCF general Membership agreement].<br />
<br />
In addition to this document, please take a look at [[About NCF DSL Processes]], as this contains information on what to expect when working with NCF to establish or repair a broadband service.<br />
<br />
==Applicability==<br />
# These Terms of Service apply only to Members of NCF who support NCF by subscribing to Broadband Services and do not replace any other terms or agreements under NCF's By-Laws or Membership agreements<br />
# Broadband Services are offered only to Members of NCF. Membership in NCF is free and is open to everyone. Conditions, rights and obligations of Membership are covered under separate agreements.<br />
# By subscribing to the Broadband Service offered by NCF you are supporting the not-for-profit mission and values of NCF<br />
<br />
==Third Party Supplier==<br />
# NCF is required to use a third party supplier to provide broadband internet service as well as all installation and repair services for the services.<br />
# Where NCF needs to contact the third party supplier to effect an installation of a new Service or a repair to an existing Service, the Member agrees to work with NCF and the third party supplier to complete the work.<br />
# If the third party supplier levies any fees for installation or repair services, NCF will pass these fees through to the Member and the Member agrees to pay them on their next invoice. NCF will work with the Member to dispute questionable fees, however should NCF be unsuccessful in having questionable fees reversed, the Member will be required to pay them.<br />
# If the third party supplier requires the Member to be available at their premises, the Member agrees to have an adult (person 18 years of age or older) available. Should the member not make themselves available, they will not hold NCF responsible for any loss or service, wages or any other alleged loss related to the installation or repair of services.<br />
# The Member acknowledges that any contact by NCF to the third party supplier may result in a visit to the Member’s premises and may incur fees to be charged at the third party supplier’s discretion. The Member agrees that such charges to NCF will be passed along to the Member on a cost-recovery basis.<br />
<br />
==Extra Fees== <br />
# NCF is a reseller of Broadband services provided by third party suppliers. Under reseller agreements with these organizations, NCF is obligated to pay fees if the supplier deems these fees to be applicable. This normally occurs when the third party supplier deems that there are no problems with their network and/or equipment and that any issues experienced by the subscriber are a result of faulty customer provided equipment, faulty wiring or any other cause. These fees are called Diagnostic Maintenance Charges (“DMC”). The supplier may also levy other fees. NCF will pass these fees along to members subscribing to these services on a cost-recovery basis.<br />
<br />
==No Service Level Agreement==<br />
# NCF is a volunteer driven organization where much of its activities are carried out or supplemented by those volunteers. As such NCF is not in a position to offer any kind of agreement with relationship to any kind of service level. NCF will provide all Service on a best effort basis. This includes, but is not limited to:<br />
## Time frames for delivery of services<br />
## Time frames for repair of services<br />
## Time frames for responding to requests for services or repairs<br />
## Time frames for provision of technical support<br />
## Guarantees on available transfer rates – all services are offered on an "up to" basis (i.e. "up to 6Mbps", or "up to 15Mbps") on a best effort basis<br />
# NCF is continuously working to ensure that our “best effort” is as good as or better than similar organizations. NCF encourages Members to consider volunteering their time or effort if they wish to contribute to this organizational goal.<br />
<br />
==Limitation of Liability==<br />
# Member acknowledges that NCF does not warrant the use of its Broadband service for any particular purpose. Further NCF does not guarantee uninterrupted or error free Services or the content, availability, accuracy or any other aspect of any information including, without limitation, all data, files and all other information or content in any form or of any type, accessible or made available to or by Member or its end users through the use of the Services.<br />
# Under no circumstances will NCF or any third party providers be liable to the Member for any indirect incidental, special or consequential damages, expenses, costs, liability, loss, or damage whatsoever, including, lost profits, lost revenue, loss of data, loss of use of any information system, failure to realize expected savings or any other commercial or economic loss, whether arising in negligence, tort, statute, equity, contract, common law, or any other cause of action or legal theory even if NCF has been advised of the possibility of such loss or damage. The Member agrees, acknowledges and confirms that the limitations of liability set out in this section are fair and reasonable in the circumstances of this agreement and that NCF would not have entered into this agreement but for Member's agreement to limit NCF's and its third party providers' liability in the manner, and to the extent, provided for herein.<br />
# NCF shall be permitted from time to time to interrupt the Services in order to provide maintenance to the Services.<br />
# Member’s use of the Service is entirely their own responsibility. The Member will hold NCF harmless from any actions or inaction related to their use of the service.<br />
<br />
==Suggestions, Complaints, and Problem Resolution==<br />
NCF is a not-for-profit organization controlled by its members, and exists to serve its<br />
members and make our region a better<br />
place. If you have suggestions or complaints, please refer to [http://www.ncf.ca/ncf/board/#suggestions' Making Yourself Heard] for information about<br />
reaching NCF staff and board members; their role is to serve you, as an NCF member.<br />
<br />
==See also==<br />
*[[About NCF DSL]]<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=357Troubleshooting2010-04-01T13:37:12Z<p>Aa456: </p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate at low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed test (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds. (Probably best not to mention DSL, just focus on voice quality issues.)</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local engineer who worked on early DSL-like hardware development).</p><br />
<br />
<li><p>Wet (spring?) weather.</p><br />
<p>Possible solution: Often wet weather, especially in the spring melt, causes phone line performance to degrade (water gets in and temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Newsgroups&diff=356Newsgroups2010-03-21T18:13:05Z<p>Aa456: </p>
<hr />
<div>== What are newsgroups? ==<br />
<br />
Newsgroups are an early feature of NCF (and the internet). They operate like a 'virtual bulletin board', where people can post and reply to messages. Typically a newsgroup is dedicated to a particular topic. There are hundreds of newsgroups at NCF and over 15,000 newsgroups on the internet.<br />
<br />
Newsgroups were popular in the early days of the internet, but spam (unwanted junk posting from advertisers) and the development of easier-to-use web-based alternatives have diminished their stature.<br />
<br />
== How do I read newsgroups? ==<br />
<br />
To view or post to a newsgroup, you need a software called a 'newsreader'. <br />
This is built into mailreaders such as Microsoft Outlook Express. <br />
After [http://www.ncf.ca/ncf/support/newsSetup.html configuring your mail or newsreader]<br />
(the link is to old material but pending replacement, it gives the basic idea), <br />
you can open a newsgroup simply by clicking on a link to it or by selecting it from <br />
within your reader. Getting set up to use newsgroups is like using an email program <br />
-- some work to set up, but easy to use thereafter.<br />
<br />
NCF's news server is news.ncf.carleton.ca and requires your NCF account ID and password. If you are connected directly through our modem pool, you can read all newsgroups NCF has available. If you are connected through another provider, you can read all NCF (ncf.*) newsgroups via our news server. (You could read any non-NCF newsgroups through your other provider's news server.)</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=355Troubleshooting2010-03-15T21:00:18Z<p>Aa456: /* Background information about DSL */</p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate at low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed test (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds. (Probably best not to mention DSL, just focus on voice quality issues.)</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
<li><p>Wet (spring?) weather.</p><br />
<p>Possible solution: Often wet weather, especially in the spring melt, causes phone line performance to degrade (water gets in and temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=353Troubleshooting2010-03-15T20:57:37Z<p>Aa456: /* 'No sync', 'intermittent sync', 'poor performance', and 'low speed' */</p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate at low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed text (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds. (Probably best not to mention DSL, just focus on voice quality issues.)</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
<li><p>Wet (spring?) weather.</p><br />
<p>Possible solution: Often wet weather, especially in the spring melt, causes phone line performance to degrade (water gets in and temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=352Troubleshooting2010-03-15T20:57:01Z<p>Aa456: /* Background information about DSL */</p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate at low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed text (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds. (Probably best not to mention DSL, just focus on voice quality issues.)</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
<li><p>Wet (spring?) weather.</p><br />
<p>Possible solution: Often wet weather, especially in the spring melt, causes phone line performance to degrade (water gets in an temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(Email)&diff=351Tips (Email)2010-03-13T15:04:46Z<p>Aa456: </p>
<hr />
<div>== How to set up a vacation message using webMail ==<br />
When set, a 'vacation message' is automatically sent to anyone who sends email to your account while you are away. Their email waits in your inbox until you return. When you return, be sure to disable the vacation message.<br />
<br />
(text needs to be added here about how to enable/disable vacation message)<br />
<br />
[[Category: Email]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(Email)&diff=350Tips (Email)2010-03-13T15:02:23Z<p>Aa456: </p>
<hr />
<div>== How to set up a vacation message using webMail ==<br />
(text needs to be added here)<br />
<br />
[[Category: Email]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(Email)&diff=349Tips (Email)2010-03-13T15:01:50Z<p>Aa456: Created page with '== How to set up a vacation message using webMail == Category: Email'</p>
<hr />
<div>== How to set up a vacation message using webMail ==<br />
<br />
[[Category: Email]]</div>Aa456https://help.ncf.ca/index.php?title=Category:Email&diff=348Category:Email2010-03-13T15:00:41Z<p>Aa456: </p>
<hr />
<div>== Email ==<br />
* [[Email]] Getting started, webMail and mail clients, configuring your system<br />
* [[Email Alias]] How to rename your email address from your NCF account ID to something better<br />
* [[Disposable email addresses]] Use a disposable email address to dodge spammers<br />
* [[Tips (Email)]] Miscellaneous tips and information relating to email</div>Aa456https://help.ncf.ca/index.php?title=Template:CouldBeBetter&diff=347Template:CouldBeBetter2010-03-13T14:58:47Z<p>Aa456: </p>
<hr />
<div><table style="background-color: paleturquoise; margin: auto; max-width: 550px"><br />
<tr><td style="padding: 0 1em 0"><br />
<p><b>This page could be better</b></p><br />
<p>{{{1}}}To help us improve this page, if you were looking for information<br />
that you expected to be here but isn't, please send us an<br />
[http://www.ncf.ca/ncf/support/officeMsg.jsp?subjKey=GeneralHelpPage&submitIntro=true Office Message] with a description of what you were looking for.<br />
In your message, please mention the title of this page.</p><br />
<br />
<p>If you'd like to suggest text, that'd be fabulous! Include it in your<br />
Office Message, or get in touch with Rowland Few, NCF's Executive Director,<br />
at execdir@ncf.ca</p><br />
</td></tr><br />
</table></div>Aa456https://help.ncf.ca/index.php?title=Template:CouldBeBetter&diff=346Template:CouldBeBetter2010-03-13T14:55:02Z<p>Aa456: Created page with '<table style="background-color: paleturquoise; margin: auto; max-width: 550px"> <tr><td style="padding: 0 1em 0"> <p><b>This page could be better</b></p> <p>To help us improve th…'</p>
<hr />
<div><table style="background-color: paleturquoise; margin: auto; max-width: 550px"><br />
<tr><td style="padding: 0 1em 0"><br />
<p><b>This page could be better</b></p><br />
<p>To help us improve this page, if you were looking for information<br />
that you expected to be here but isn't, please send us an<br />
[http://www.ncf.ca/ncf/support/officeMsg.jsp?subjKey=GeneralHelpPage&submitIntro=true Office Message] with a description of what you were looking for.<br />
In your message, please mention the title of this page.</p><br />
<br />
<p>If you'd like to suggest text, that'd be fabulous! Include it in your<br />
Office Message, or get in touch with Rowland Few, NCF's Executive Director,<br />
at execdir@ncf.ca</p><br />
</td></tr><br />
</table></div>Aa456https://help.ncf.ca/index.php?title=Test_page&diff=345Test page2010-03-13T14:54:50Z<p>Aa456: </p>
<hr />
<div>This is in english<br />
<br />
<table style="background-color: paleturquoise; margin: auto; max-width: 550px"><br />
<tr><td style="padding: 0 1em 0"><br />
<p><b>This page could be better</b></p><br />
<p>To help us improve this page, if you were looking for information<br />
that you expected to be here but isn't, please send us an<br />
[http://www.ncf.ca/ncf/support/officeMsg.jsp?subjKey=GeneralHelpPage&submitIntro=true Office Message] with a description of what you were looking for.<br />
In your message, please mention the title of this page.</p><br />
<br />
<p>If you'd like to suggest text, that'd be fabulous! Include it in your<br />
Office Message, or get in touch with Rowland Few, NCF's Executive Director,<br />
at execdir@ncf.ca</p><br />
</td></tr><br />
</table><br />
<br />
{{Template:CouldBeBetter}}</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=344Troubleshooting2010-03-12T15:48:47Z<p>Aa456: /* 'No sync', 'intermittent sync', 'poor performance', and 'low speed' */</p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate a low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed text (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds. (Probably best not to mention DSL, just focus on voice quality issues.)</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
<li><p>Wet (spring?) weather.</p><br />
<p>Possible solution: Often wet weather, especially in the spring melt, causes phone line performance to degrade (water gets in an temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Hosting_services&diff=343Hosting services2010-03-11T23:26:21Z<p>Aa456: /* Hosting services available to NCF members (individuals) */</p>
<hr />
<div>== Hosting services available to NCF members (individuals) ==<br />
Each member has available:<br />
* web space for static (non-dynamic) web pages (see [[Publishing_Web_Pages]])<br />
* FTP access and Web File Manager (see [[Publishing_Web_Pages]])<br />
* web traffic stats (produced by the AWStats package)<br />
* nightly back-up<br />
* email (one account per member), including webmail, POP, and IMAP access<br />
<br />
No dynamic page generation faciliaties are avilable (eg., no PHP, JSP, MySQL, etc) to member accounts, but are available to 'organizational' accounts (which can be held by a person).<br />
<br />
=== Apache .htaccess files ===<br />
NCF's web server is Apache, and .htaccess files are recognized with the following modules<br />
enabled:<br />
* mod_auth (for Basic password protection, ie., passowrd in the clear)<br />
* mod_alias (for redirecting)<br />
* mod_rewrite (for remapping)<br />
<br />
For more information on these and how to use them, do a Google search.<br />
<br />
The absolute path to your web space is:<br />
/files20/content/members/htdocs/[yourAccountID_or_emailAlias]<br />
<br />
== Hosting services available to Organization accounts ==<br />
NCF [http://www.ncf.ca/ncf/support/register.jsp organizational accounts] have available:<br />
* all services available to members (web pages, etc)<br />
* sub-domain hosting (eg., myOrgName.ncf.ca)<br />
* full-domain hosting (eg., myOrgName.ca) (but domain name registration has to be done elsewhere)<br />
* PHP5, MySQL5<br />
* no scripting support, no shell access<br />
<br />
Organizational email accounts are limited at the moment by old mail server technology; not much is available beyond simple forwarding.<br />
<br />
Package installation (such as WordPress) may be possible for organizational accounts by special arrangement.<br />
<br />
NCF hopes to expand its hosting services as resources permit.<br />
<br />
[[Category: web space]]</div>Aa456https://help.ncf.ca/index.php?title=Hosting_services&diff=342Hosting services2010-03-10T01:04:47Z<p>Aa456: Created page with '== Hosting services available to NCF members (individuals) == Each member has available: * web space for static (non-dynamic) web pages (see Publishing_Web_Pages) * FTP acces…'</p>
<hr />
<div>== Hosting services available to NCF members (individuals) ==<br />
Each member has available:<br />
* web space for static (non-dynamic) web pages (see [[Publishing_Web_Pages]])<br />
* FTP access and Web File Manager (see [[Publishing_Web_Pages]])<br />
* web traffic stats (produced by the AWStats package)<br />
* nightly back-up<br />
* email (one account per member), including webmail, POP, and IMAP access<br />
<br />
No dynamic page generation faciliaties are avilable (eg., no PHP, JSP, MySQL, etc) to member accounts, but are available to 'organizational' accounts (which can be held by a person).<br />
<br />
== Hosting services available to Organization accounts ==<br />
NCF [http://www.ncf.ca/ncf/support/register.jsp organizational accounts] have available:<br />
* all services available to members (web pages, etc)<br />
* sub-domain hosting (eg., myOrgName.ncf.ca)<br />
* full-domain hosting (eg., myOrgName.ca) (but domain name registration has to be done elsewhere)<br />
* PHP5, MySQL5<br />
* no scripting support, no shell access<br />
<br />
Organizational email accounts are limited at the moment by old mail server technology; not much is available beyond simple forwarding.<br />
<br />
Package installation (such as WordPress) may be possible for organizational accounts by special arrangement.<br />
<br />
NCF hopes to expand its hosting services as resources permit.<br />
<br />
[[Category: web space]]</div>Aa456https://help.ncf.ca/index.php?title=Publishing_Web_Pages&diff=341Publishing Web Pages2010-03-10T00:26:51Z<p>Aa456: </p>
<hr />
<div>== Publishing files (including web pages) on the internet ==<br />
Publishing a web page is easy -- just put a file into your personal web space provided by NCF and that's it -- the file will then be visible to the internet.<br />
<br />
Your web space is at http://web.ncf.ca/''accountID'', where ''accountID'' is replaced by your NCF accountID, or, if you have an email alias, you can use it too. For example, if your accountID is ab123 and your email alias is 'fred', then your web space would be at:<br />
<br />
http://web.ncf.ca/ab123<br />
<br />
or (goes to the same place)<br />
<br />
http://web.ncf.ca/fred<br />
<br />
The process of transferring a file from your computer to your web space (on NCF's computer) is called ''uploading''.<br />
<br />
A file is a 'web page' if it contains text formated in HTML, which is intended to be rendered (displayed) by web browsers. HTML is just plain text, but the text conforms to the rules of HTML. HTML files are named with an extension of '.html' or '.htm' so that browsers know they contain HTML.<br />
<br />
=== Default HTML page ===<br />
URLs specify directories and, optionally, file names. For example, if a file abc.html were in the web space of ab123, the URL would be:<br />
http://web.ncf.ca/ab123/abc.html<br />
<br />
If a file is not specified, eg.,<br />
http://web.ncf.ca/ab123<br />
<br />
by default, browsers will look for a file named 'index.html' (or 'index.htm'). If they find such a file, they will load it. If not, they will display a list of the files in the directory.<br />
<br />
So typically people create a file 'index.html' to be their main 'home page'.<br />
<br />
=== How to upload files ===<br />
There are many ways to upload files, including:<br />
<br />
==== NCF's Web File Manager ====<br />
We suggest using NCF's "Web File Manager" (because it requires no set-up) to upload your files.<br />
Go to the [http://start.ncf.ca StartPage] and click on 'Web File Manager' under 'Tools' in teh right column. It's kind of basic, but you'll see simple tools for uploading files. There's an FAQ link on its page that explains how it works.<br />
<br />
Web File Manager cannot tranfer files larger than 2MB. For large files, use FTP.<br />
<br />
==== Using FTP ====<br />
If you are using an FTP (File Transfer Protocol) program, use the following settings:<br />
* Host Name/Address: ftp.ncf.ca<br />
* User ID: accountID-1 (that's your NCF account ID followed by 'dash one'), e.g. ab123-1<br />
<br />
=== About HTML files ===<br />
There are many guides on the internet and in bookstores and libraries the help with learning HTML. A simple way to get started is to use NCF's Web File Manager to create a HTML template file. Do this:<br />
* Start NCF's [http://www.ncf.ca/ncf/home/tools/fileManager.jsp Web File Manager]<br />
* Create a new file called anything.html<br />
* Click the 'edit' link for that file<br />
<br />
Because the file is named with an extension of '.hmtl' and is empty, Web File Manager will open with template text of a basic HTML file, which you can modify (or discard).<br />
<br />
HTML is just text, so any plain text editor can be used. There are also many software packages to automate the task. If you have a complex web site with many components, these tools can be helpful. Otherwise, a text editor is usually adequate.<br />
<br />
Many office tools can produce output in HTML format that aims to produce web pages that appear identical or similar to their native output formats. Thus an easy way to prepare web pages is to simply 'save as HTML' in office tools that support that.<br />
<br />
== Organizational Accounts at NCF ==<br />
To transfer files to your organization web space, use the following settings on your FTP program:<br />
* Host Name/Address: ftp.ncf.ca<br />
* User ID: accountID-n ('n' is a letter code assigned to the <br />
organization, usually the first letter of the directory name)<br />
<br />
Your web site is at<br />
http://yourOrg.ncf.ca<br />
<br />
== Tools for web page authors ==<br />
NCF's "comment-taker" utility provides a way for readers of your web page to send you<br />
email without you having to expose your email address to spammers. Have a look at the<br />
[http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=7 Comment-Taker FAQ] for more information.<br />
<br />
== How much space do I get? ==<br />
There is no limit on the size of your web space as long as there is enough space<br />
for everybody. If space becomes an issue, we will contact the people who use<br />
the most space.<br />
<br />
[[Category: Web space]]</div>Aa456https://help.ncf.ca/index.php?title=Category:DSL&diff=339Category:DSL2010-03-09T13:42:43Z<p>Aa456: </p>
<hr />
<div>== Modem installation and configuration ==<br />
* [[Modem Installation (DSL)]] How to install your modem<br />
* [[What to expect (DSL)]] Expected timeline of events around <b>DSL activation date</b><br />
* [[DSL modem web interface]] How to log into your DSL modem<br />
* [[Modem Configuration (DSL)]] How to configure a modem manually (includes [[Quick Facts (DSL modem)]])<br />
* [[Modem manuals (DSL)]] Manuals for current and past Thomson (SpeedTouch) modems<br />
<br />
== DSL ==<br />
* [[About DSL modem lights]] Interpreting the lights on your modem<br />
* [[Stages of DSL connection-making]] How a DSL connection gets made (and can go wrong)<br />
* [[About wireless]] Advice about wireless configurations<br />
* [[Home wiring (DSL)]] Ideas for wiring your home phone line<br />
<br />
== Move and changes ==<br />
* [[DSL moves]] Moving your DSL service from one location to another (no change in DSL type)<br />
* [[DSL changes]] Changing your DSL service type from 'normal' to 'dry copper' DSL, or reverse<br />
<br />
== Troubleshooting ==<br />
* [[Restart your modem periodically]] Why restarting fixes some problems<br />
* [[Troubleshooting (DSL)]] Troubleshooting tips<br />
* [[Speed test (DSL)]] How to test your modem's speed<br />
* [[Line stats (DSL)]] How to obtain and interpret line statistics<br />
* [[Tips (DSL)]] Miscellaneous tips and ideas relating to DSL, eg., firmware upgrades</div>Aa456https://help.ncf.ca/index.php?title=Category:DSL&diff=336Category:DSL2010-03-08T23:50:00Z<p>Aa456: /* Move and changes */</p>
<hr />
<div>== Modem installation and configuration ==<br />
* [[Modem Installation (DSL)]] How to install your modem<br />
* [[What to expect (DSL)]] Expected timeline of events around <b>DSL activation date</b><br />
* [[DSL modem web interface]] How to log into your DSL modem<br />
* [[Modem Configuration (DSL)]] How to configure a modem manually (includes [[Quick Facts (DSL modem)]])<br />
* [[Modem manuals (DSL)]] Manuals for current and past Thomson (SpeedTouch) modems<br />
<br />
== DSL ==<br />
* [[About DSL modem lights]] Interpreting the lights on your modem<br />
* [[Stages of DSL connection-making]] How a DSL connection gets made (and can go wrong)<br />
* [[About wireless]] Advice about wireless configurations<br />
* [[Home wiring (DSL)]] Ideas for wiring your home phone line<br />
<br />
== Move and changes ==<br />
* [[DSL moves]] Moving your DSL service from one location to another (no change in DSL type)<br />
* [[DSL changes]] Changing your DSL service type from 'normal' to 'dry copper' DSL, or reverse<br />
<br />
== Troubleshooting ==<br />
* [[Restart your modem periodically]] Why restarting fixes some problems<br />
* [[Troubleshooting (DSL)]] Troubleshooting tips<br />
* [[Speed test (DSL)]] How to test your modem's speed<br />
* [[Line stats (DSL)]] How to obtain and interpret line statistics</div>Aa456https://help.ncf.ca/index.php?title=Category:DSL&diff=335Category:DSL2010-03-08T23:49:38Z<p>Aa456: /* Move and changes */</p>
<hr />
<div>== Modem installation and configuration ==<br />
* [[Modem Installation (DSL)]] How to install your modem<br />
* [[What to expect (DSL)]] Expected timeline of events around <b>DSL activation date</b><br />
* [[DSL modem web interface]] How to log into your DSL modem<br />
* [[Modem Configuration (DSL)]] How to configure a modem manually (includes [[Quick Facts (DSL modem)]])<br />
* [[Modem manuals (DSL)]] Manuals for current and past Thomson (SpeedTouch) modems<br />
<br />
== DSL ==<br />
* [[About DSL modem lights]] Interpreting the lights on your modem<br />
* [[Stages of DSL connection-making]] How a DSL connection gets made (and can go wrong)<br />
* [[About wireless]] Advice about wireless configurations<br />
* [[Home wiring (DSL)]] Ideas for wiring your home phone line<br />
<br />
== Move and changes ==<br />
* [[DSL moves]] Moving your DSL service from one location to another (no change in DSL type)<br />
* [[DSL changes]] Changing your DSL service from normal to 'dry copper' DSL, or reverse<br />
<br />
== Troubleshooting ==<br />
* [[Restart your modem periodically]] Why restarting fixes some problems<br />
* [[Troubleshooting (DSL)]] Troubleshooting tips<br />
* [[Speed test (DSL)]] How to test your modem's speed<br />
* [[Line stats (DSL)]] How to obtain and interpret line statistics</div>Aa456https://help.ncf.ca/index.php?title=Category:DSL&diff=333Category:DSL2010-03-08T23:37:17Z<p>Aa456: </p>
<hr />
<div>== Modem installation and configuration ==<br />
* [[Modem Installation (DSL)]] How to install your modem<br />
* [[What to expect (DSL)]] Expected timeline of events around <b>DSL activation date</b><br />
* [[DSL modem web interface]] How to log into your DSL modem<br />
* [[Modem Configuration (DSL)]] How to configure a modem manually (includes [[Quick Facts (DSL modem)]])<br />
* [[Modem manuals (DSL)]] Manuals for current and past Thomson (SpeedTouch) modems<br />
<br />
== DSL ==<br />
* [[About DSL modem lights]] Interpreting the lights on your modem<br />
* [[Stages of DSL connection-making]] How a DSL connection gets made (and can go wrong)<br />
* [[About wireless]] Advice about wireless configurations<br />
* [[Home wiring (DSL)]] Ideas for wiring your home phone line<br />
<br />
== Move and changes ==<br />
* [[DSL moves]] Moving your DSL service from one location to another<br />
* [[DSL changes]] Changing your DSL service from normal to 'dry copper' DSL, or reverse<br />
<br />
== Troubleshooting ==<br />
* [[Restart your modem periodically]] Why restarting fixes some problems<br />
* [[Troubleshooting (DSL)]] Troubleshooting tips<br />
* [[Speed test (DSL)]] How to test your modem's speed<br />
* [[Line stats (DSL)]] How to obtain and interpret line statistics</div>Aa456https://help.ncf.ca/index.php?title=What_to_expect_with_DSL&diff=331What to expect with DSL2010-03-08T21:44:09Z<p>Aa456: </p>
<hr />
<div>== Activation: What to expect when signing up with NCF for DSL service ==<br />
=== Upon signing up ===<br />
* Within three business days of signing up for DSL, you should receive an email listing the expected <b>activation date</b> of your DSL service (the date Bell says they will be able to start DSL service on your line).<br />
* Typically takes five business days for DSL service to be activated on your line by Bell.<br />
* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office|How to contact the NCF office]] below.<br />
* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.<br />
<br />
=== Before the Activation Date ===<br />
* If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
* It helps the installer test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase some.<br />
<br />
=== On the Activation Date ===<br />
* For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.<br />
* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
<br />
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.<br />
<br />
=== After the Activation Date ===<br />
If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:<br />
* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).<br />
* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).<br />
* If you still do not have a signal, try taking your modem to different working jacks at your lcoation. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you aern't sure where the demarcation point is. In both those cases, having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.<br />
<br />
== How to contact the NCF office ==<br />
The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:<br />
<br />
start.ncf.ca<br />
<br />
and click on Help at the top-right of the page. Then click on 'Start an NCF Office Message'. Using this Office Message system ensures that your mesage will reach the office (you can track it, from Office Messages on your StartPage).<br />
<br />
Otherwise, you can try reaching the office by phone, at 613-520-9001.<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=What_to_expect_with_DSL&diff=329What to expect with DSL2010-03-08T21:35:43Z<p>Aa456: </p>
<hr />
<div>== Activation: What to expect when signing up with NCF for DSL service ==<br />
=== Upon signing up ===<br />
* Within three business days of signing up for DSL, you should receive an email listing the expected <b>activation date</b> of your DSL service (the date Bell says they will be able to start DSL service on your line).<br />
* Typically takes five business days for DSL service to be activated on your line by Bell.<br />
* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office|How to contact the NCF office]] below.<br />
* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.<br />
<br />
=== Before the Activation Date ===<br />
* If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
* It helps the installer test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase some.<br />
<br />
=== On the Activation Date ===<br />
* For regular (not dry) DSL, activation is done from the Bell centreal office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.<br />
* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
<br />
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.<br />
<br />
=== After the Activation Date ===<br />
If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:<br />
* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).<br />
* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).<br />
* If you still do not have a signal, try taking your modem to different working jacks at your lcoation. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you aern't sure where the demarcation point is. In both those cases, having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.<br />
<br />
== Moving: What to expect when moving the location of your DSL service ==<br />
The copper wires ('phone line') to your house are provided by Bell. The DSL service on those wires is provided by NCF. The voice service, if present, on those wires is provided by Bell or some other voice service provider.<br />
<br />
=== Area served by NCF ===<br />
NCF's mission is to serve resdients of the national capital region, which for simplicity is defined as the telephone area code regions of 613 and 819. If you are moving within the 613 and 819 area codes, NCF can help you make the move. If you are moving to outside NCF's region, unfortunately you'll need to make other arrangements for DSL at your new location.<br />
<br />
=== Step one: Pick a date for your move ===<br />
Bell requires at least five (5) business days advance notice, so pick your date at least that far in advance. Bell works only on weekdays, not on weekends.<br />
<br />
=== Step two: Arrange the new phone line with Bell ===<br />
Phone Bell (by dialling '311') and make arrangements for a new phone at your new location. Confirm with them the date the new phone line will be activated -- we need that information below.<br />
<br />
=== Step three: What we need to know about your move ===<br />
The best way to provide this information to the NCF office is to use a Office Message -- go to<br />
the [http://www.ncf.ca/ncf/support/officeMsg.jsp Office Message] page, select 'DSL Move', and<br />
provide the information. You'll receive confirmation by email and Office Message. Otherwise, you can contact the NCF office by phone.<br />
<br />
As listed on the Office Message page, we need the following information to make your move:<br />
* Full address including postal code of your new location<br />
* New phone number (even if keeping the same number). NCF serves only the 613 or 819 area code.<br />
* Name on the bill for the phone line (name to which the line is registered) at the new location.<br />
* Date that Bell will be activating the phone line at the new location (see Step two above)<br />
* Date DSL service should start at your new location (must be same as or later than phone line activation date above)<br />
* Date you want DSL service to end at your current location (must be same as or earlier than DSL start date above)<br />
<br />
It's best and most common to have your DSL service start at your new location on the same day as the phone line is activated, and to have your DSL service end at the old location also on that day. If you don't do that, Bell will sometimes require a five day interval between phone line activation and DSL start (so either do the DSL move on the same day as the phone line activation, or more than five days after the phone line activation).<br />
<br />
=== What can go wrong with moves ===<br />
Generally moves go as expected, but sometimes there are surprises, including:<br />
* If there is an attempt to start DSL but the phone line is not yet active, the DSL activation order will fail and it will take at least five days to try again. This problem is reduced by planning ahead.<br />
* Sometimes during the process of starting DSL on the new line, Bell discovers that service cannot be supplied to the new location. They don't tell us until the day of the attempted activation. We don't know anything that can be done to reduce this problem.<br />
* Mistakes in the new address and new phone number can delay things.<br />
<br />
=== Moving charge ===<br />
Please note, there is a $5 charge for moving DSL service. It will appear on your next monthly DSL bill.<br />
<br />
== Changing phone provider: What to expect when changing phone (voice) provider ==<br />
<br />
<br />
== How to contact the NCF office ==<br />
The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:<br />
<br />
start.ncf.ca<br />
<br />
and click on Help at the top-right of the page. Then click on 'Start an NCF Office Message'. Using this Office Message system ensures that your mesage will reach the office (you can track it, from Office Messages on your StartPage).<br />
<br />
Otherwise, you can try reaching the office by phone, at 613-520-9001.<br />
<br />
[[Category:DSL]]<br />
[[Category: NeedsWork]]</div>Aa456https://help.ncf.ca/index.php?title=What_to_expect_with_DSL&diff=328What to expect with DSL2010-03-08T21:32:29Z<p>Aa456: </p>
<hr />
<div>== Activation: What to expect when signing up with NCF for DSL service ==<br />
=== Upon signing up ===<br />
* Within three business days of signing up for DSL, you should receive an email listing the expected <b>activation date</b> of your DSL service (the date Bell says they will be able to start DSL service on your line).<br />
* Typically takes five business days for DSL service to be activated on your line by Bell.<br />
* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office|How to contact the NCF office]] below.<br />
* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.<br />
<br />
=== Before the Activation Date ===<br />
* If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
* It helps the installer test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase some.<br />
<br />
=== On the Activation Date ===<br />
* For regular (not dry) DSL, activation is done from the Bell centreal office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.<br />
* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
<br />
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.<br />
<br />
=== After the Activation Date ===<br />
If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:<br />
* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).<br />
* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).<br />
* If you still do not have a signal, try taking your modem to different working jacks at your lcoation. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you aern't sure where the demarcation point is. In both those cases, having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.<br />
<br />
== Moving: What to expect when moving the location of your DSL service ==<br />
The copper wires ('phone line') to your house are provided by Bell. The DSL service on those wires is provided by NCF. The voice service, if present, on those wires is provided by Bell or some other voice service provider.<br />
<br />
=== Area served by NCF ===<br />
NCF's mission is to serve resdients of the national capital region, which for simplicity is defined as the telephone area code regions of 613 and 819. If you are moving within the 613 and 819 area codes, NCF can help you make the move. If you are moving to outside NCF's region, unfortunately you'll need to make other arrangements for DSL at your new location.<br />
<br />
=== Step one: Pick a date for your move ===<br />
Bell requires at least five (5) business days advance notice, so pick your date at least that far in advance. Bell works only on weekdays, not on weekends.<br />
<br />
=== Step two: Arrange the new phone line with Bell ===<br />
Phone Bell (by dialling '311') and make arrangements for a new phone at your new location. Confirm with them the date the new phone line will be activated -- we need that information below.<br />
<br />
=== Step three: What we need to know about your move ===<br />
The best way to provide this information to the NCF office is to use a Office Message -- go to<br />
the [http://www.ncf.ca/ncf/support/officeMsg.jsp Office Message] page, select 'DSL Move', and<br />
provide the information. You'll receive confirmation by email and Office Message. Otherwise, you can contact the NCF office by phone.<br />
<br />
As listed on the Office Message page, we need the following information to make your move:<br />
* Full address including postal code of your new location<br />
* New phone number (even if keeping the same number). NCF serves only the 613 or 819 area code.<br />
* Name on the bill for the phone line (name to which the line is registered) at the new location.<br />
* Date that Bell will be activating the phone line at the new location (see Step two above)<br />
* Date DSL service should start at your new location (must be same as or later than phone line activation date above)<br />
* Date you want DSL service to end at your current location (must be same as or earlier than DSL start date above)<br />
<br />
It's best and most common to have your DSL service start at your new location on the same day as the phone line is activated, and to have your DSL service end at the old location also on that day. If you don't do that, Bell will sometimes require a five day interval between phone line activation and DSL start (so either do the DSL move on the same day as the phone line activation, or more than five days after the phone line activation).<br />
<br />
=== What can go wrong with moves ===<br />
Generally moves go as expected, but sometimes there are surprises, including:<br />
* If there is an attempt to start DSL but the phone line is not yet active, the DSL activation order will fail and it will take at least five days to try again. This problem is reduced by planning ahead.<br />
* Sometimes during the process of starting DSL on the new line, Bell discovers that service cannot be supplied to the new location. They don't tell us until the day of the attempted activation. We don't know anything that can be done to reduce this problem.<br />
* Mistakes in the new address and new phone number can delay things.<br />
<br />
=== Moving charge ===<br />
Plase note, there is a $5 charge for moving DSL service. It will appear on your next monthly DSL bill.<br />
<br />
== Changing phone provider: What to expect when changing phone (voice) provider ==<br />
<br />
<br />
== How to contact the NCF office ==<br />
The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:<br />
<br />
start.ncf.ca<br />
<br />
and click on Help at the top-right of the page. Then click on 'Start an NCF Office Message'. Using this Office Message system ensures that your mesage will reach the office (you can track it, from Office Messages on your StartPage).<br />
<br />
Otherwise, you can try reaching the office by phone, at 613-520-9001.<br />
<br />
[[Category:DSL]]<br />
[[Category: NeedsWork]]</div>Aa456https://help.ncf.ca/index.php?title=SpeedTouch_Configuration&diff=327SpeedTouch Configuration2010-03-06T13:57:28Z<p>Aa456: /* Enable remote stats */</p>
<hr />
<div>This is the procedure NCF uses to configure the current version of Thomson/SpeedTouch modems out of the box or after a factory reset. The process for older modems is similar. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]] for your modem.<br />
<br />
=== Configure as router ===<br />
<br />
{{:Quick Facts (DSL modem)}}<br />
# Plug in (including power and ethernet) and then turn on modem<br />
# Open a web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter. (For details, see [[DSL modem web interface]].)<br />
# Click Speedtouch from the menu on the left<br />
# Click '''Setup''' in the pick a task section at the bottom of the page. This will cause a popup to come up on your screen saying '''welcome to ... easy setup'''<br />
# Click '''Next'''<br />
# Select '''Router''' from the menu in the '''Service Selection''' window<br />
# Click '''Next'''<br />
# Use the drop down menu to select '''0.35''' in the '''VPI/VCI section''' of the '''Routed Internet Connections'''<br />
# Confirm that '''PPPoE''' is selected<br />
# Click '''Next'''<br />
# In the '''Internet Account Settings''' window, enter the DSL username as issued by NCF (e.g. aa000@ncf.ca)<br />
# Enter the DSL password twice. This password will start with the letters '''ncf''' and is not the normal password for your account<br />
# In the '''Access Controls''' window leave the username as '''Administrator''' and enter the DSL Password in the two password fields<br />
# Click '''Next'''<br />
# You will now see a '''Confirmation Page'''. Click '''Start'''<br />
# You will now have to wait as the SpeedTouch configures itself. You will see a window asking you to do so.<br />
# Re-enter the DSL modem ''username'' '''Administrator''' and the DSL ''password'' to confirm<br />
# Click '''Finish'''<br />
<br />
=== Enable wireless functions (if supported) ===<br />
# Open web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Home Network''' in the left column<br />
# Click on '''Wlan: Speedtouch...'''<br />
# '''Wireless Access Point''' menu will appear. At the top right, click '''Configure'''<br />
# In the '''Configuration''' section, remove the checkmark beside '''Interface Enabled''' to disable wireless, or add the checkmark to enable it<br />
# If enabled, NCF recommends WPA-PSK with version WPA2.<br />
# Click '''Apply'''. Consult the modem manual for information about how to configure computers to communicate wirelessly to the modem.<br />
<br />
The WPA-PSK wireless key code is printed on the label on the bottom of the modem (also on a sticker on the Set-up CD included with the modem).<br />
<br />
=== Enable the modem firewall ===<br />
# Open web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Toolbox''' in the left column<br />
# Click on '''Firewall'''<br />
# Click on '''Configure''' in the top right<br />
# Menu called '''security settings''' will appear. Click the button called '''Standard'''<br />
# Click '''Apply'''. This will redisplay your settings so that you can confirm.<br />
<br />
=== Set the time server to National Research Council (NRC) ===<br />
# Click on '''Speedtouch''' on the left column<br />
# Click on '''Configuration'''<br />
# Click on '''Configure''' in the top right<br />
# In the section called '''Time Configuration''' check the '''auto-configuration''' checkbox<br />
# Change the time zone to ''' -5 Eastern Time'''<br />
# Check '''Summertime''' if it is currently Daylights Savings Time<br />
# In the box called '''Time Server 1''' enter '''time.nrc.ca'''<br />
# Click '''Apply'''<br />
<br />
=== Disable 'web intercept' ===<br />
(info here to be added)<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Email&diff=323Email2010-03-04T16:59:03Z<p>Aa456: /* NCF Webmail */</p>
<hr />
<div>== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
NCF provides every member with a personal email address. NCF email<br />
addresses are simply a member's account ID (eg., 'ab123') followed by<br />
'@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an <B>email alias</B>, for example,<br />
'jsmith@ncf.ca'. Information about getting an email alias is<br />
available from the StartPage ("Reserve an email alias").<br />
<br />
<b>Important:</b> If you already have an email address and don't plan to<br />
use your NCF email address, be sure to tell us, using "Change Preferences" at the<br />
bottom-right of the StartPage (NCF needs to be able to reach you<br />
about your account).<br />
<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<ol><br />
<li><p><b>Using NCF WebMail (browser-based)</b>.<br />
All you need to use WebMail is a web browser<br />
connected to the internet (eg., home, office, library, internet cafe --<br />
anywhere in the world via internet). No set-up is required.<br />
You read and send mail from the<br />
browser, and your mail is stored on an NCF computer.</p><br />
<p><br />
A disadvantage of using WebMail is that you have to stay connected to the internet<br />
while you are reading and composing your email.</p><br />
<li><p><b>Using a mail client (in your personal computer)</b>.<br />
Mail reader software is more<br />
powerful and has more features than webMail. Your email is transferred<br />
to your computer and then read there. The size of your mail archive can be<br />
as large as your disk.</p><br />
<p>A disadvantage is that your<br />
mail is only accessible while you are at your computer.</p><br />
</ol><br />
<br />
With WebMail, your email stays on the computers at NCF.<br />
<br />
Backup in case of computer crash is a consideration too.<br />
<br />
Personal computer-based mail clients were dominant, but the trend is away from mail clients toward server-based webmail, mostly because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail works in a browser, letting you compose, send, receive, and<br />
manage your email using any browser. It is the easiest way to send and receive<br />
email while you are away from home. Your mail stays on the NCF's mail server;<br />
all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There's nothing to install.<br />
<br />
Up to 50 MB of email can be accumulated and stored in your WebMail Inbox and folders,<br />
as of spring 2010. (NCF's storage capacity increases regularly as facilities are upgraded.)<br />
<br />
NCF's Webmail uses popup<br />
windows when composing a new message or when replying or forwarding a message.<br />
Some browsers have popup blockers that need to be told to allow popups for Webmail --<br />
[http://www.ncf.ca/ncf/support/popups.html click here] for information on enabling pop-ups.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all free of charge, are:<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [http://www.mozilla.org/products/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.eudora.com/ Eudora]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
(''Microsoft Outlook Express'' is outdated but still in use on older systems. ''Microsoft Outlook'' is a for-fee, part of ''Microsoft Office''.)<br />
<br />
If you don't have a mail reader, you may download a copy at no cost at the<br />
manufacturer's website. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For complete and current inforamation about how to set up your mail reader, refer to the web site of the provider of your mail client software.<br />
<br />
For information about older mail readers and non-current version, here are step by step instructions:<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/applemail.html Apple Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
<br />
== Customizing SpamFilter ==<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on 'SpamFilter set-up' under 'Email' in the left column.<br />
<br />
There is information on that page about how SpamFilter works<br />
(by clicking on 'Intro') and Frequently Asked Questions on customizing SpamFilter (by clicking on 'FAQ').<br />
<br />
[[Category: Email]]</div>Aa456https://help.ncf.ca/index.php?title=Publishing_Web_Pages&diff=322Publishing Web Pages2010-03-02T21:32:18Z<p>Aa456: /* NCF's Web File Namager */</p>
<hr />
<div>== Publishing files (including web pages) on the internet ==<br />
Publishing a web page is easy -- just put a file into your personal web space provided by NCF and that's it -- the file will then be visible to the internet.<br />
<br />
Your web space is at http://web.ncf.ca/''accountID'', where ''accountID'' is replaced by your NCF accountID, or, if you have an email alias, you can use it too. For example, if your accountID is ab123 and your email alias is 'fred', then your web space would be at:<br />
<br />
http://web.ncf.ca/ab123<br />
<br />
or (goes to the same place)<br />
<br />
http://web.ncf.ca/fred<br />
<br />
The process of transferring a file from your computer to your web space (on NCF's computer) is called ''uploading''.<br />
<br />
A file is a 'web page' if it contains text formated in HTML, which is intended to be rendered (displayed) by web browsers. HTML is just plain text, but the text conforms to the rules of HTML. HTML files are named with an extension of '.html' or '.htm' so that browsers know they contain HTML.<br />
<br />
=== Default HTML page ===<br />
URLs specify directories and, optionally, file names. For example, if a file abc.html were in the web space of ab123, the URL would be:<br />
http://web.ncf.ca/ab123/abc.html<br />
<br />
If a file is not specified, eg.,<br />
http://web.ncf.ca/ab123<br />
<br />
by default, browsers will look for a file named 'index.html' (or 'index.htm'). If they find such a file, they will load it. If not, they will display a list of the files in the directory.<br />
<br />
So typically people create a file 'index.html' to be their main 'home page'.<br />
<br />
=== How to upload files ===<br />
There are many ways to upload files, including:<br />
<br />
==== NCF's Web File Manager ====<br />
We suggest using NCF's "Web File Manager" (because it requires no set-up) to upload your files.<br />
Go to the [http://start.ncf.ca StartPage] and click on 'Web File Manager' under 'Tools' in teh right column. It's kind of basic, but you'll see simple tools for uploading files. There's an FAQ link on its page that explains how it works.<br />
<br />
Web File Manager cannot tranfer files larger than 2MB. For large files, use FTP.<br />
<br />
==== Using FTP ====<br />
If you are using an FTP (File Transfer Protocol) program, use the following settings:<br />
* Host Name/Address: ftp.ncf.ca<br />
* User ID: accountID-1 (that's your NCF account ID followed by 'dash one'), e.g. ab123-1<br />
<br />
=== About HTML files ===<br />
There are many guides on the internet and in bookstores and libraries the help with learning HTML. A simple way to get started is to use NCF's Web File Manager to create a HTML template file. Do this:<br />
* Start NCF's [http://www.ncf.ca/ncf/home/tools/fileManager.jsp Web File Manager]<br />
* Create a new file called anything.html<br />
* Click the 'edit' link for that file<br />
<br />
Because the file is named with an extension of '.hmtl' and is empty, Web File Manager will open with template text of a basic HTML file, which you can modify (or discard).<br />
<br />
HTML is just text, so any plain text editor can be used. There are also many software packages to automate the task. If you have a complex web site with many components, these tools can be helpful. Otherwise, a text editor is usually adequate.<br />
<br />
Many office tools can produce output in HTML format that aims to produce web pages that appear identical or similar to their native output formats. Thus an easy way to prepare web pages is to simply 'save as HTML' in office tools that support that.<br />
<br />
== Organziational Accounts at NCF ==<br />
To transfer files to your organization web space, use the following settings on your FTP program:<br />
* Host Name/Address: ftp.ncf.ca<br />
* User ID: accountID-n ('n' is a letter code assigned to the <br />
organization, usually the first letter of the directory name)<br />
<br />
Your web site is at<br />
http://yourOrg.ncf.ca<br />
<br />
== Tools for web page authors ==<br />
NCF's "comment-taker" utility provides a way for readers of your web page to send you<br />
email without you having to expose your email address to spammers. Have a look at the<br />
[http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=7 Comment-Taker FAQ] for more information.<br />
<br />
== How much space do I get? ==<br />
There is no limit on the size of your web space as long as there is enough space<br />
for everybody. If space becomes an issue, we will contact the people who use<br />
the most space.<br />
<br />
[[Category: Web space]]</div>Aa456https://help.ncf.ca/index.php?title=Modem_Installation&diff=320Modem Installation2010-02-26T17:57:45Z<p>Aa456: /* Doing more */</p>
<hr />
<div>__NOTOC__<br />
<br />
== Installing a DSL Modem ==<br />
DSL modems obtained from NCF are pre-configured and ready to install by following the steps below; you do not need to use the modem's Set-Up disk. (If your modem is not pre-configured by NCF, consult the [[Modem Configuration (DSL)|modem configuration guide]].)<br />
<br />
=== Install line filters ===<br />
Every device connected to the phone line at your location must have a line filter <b>except the DSL modem</b>. Devices that must be connected via a filter include phones, fax machines, satellite receiver, alarm system, and dial-up computer modems. (Alterntively, you can use one filter for your entire location (see [[Home wiring (DSL)]].)<br />
<br />
[[File:PhoneLineFilter.png|center|frame|Every device (except DSL modem) needs a line filter]]<br />
<br />
=== Connect the DSL modem ===<br />
Connect the DSL modem directly (with <b>no filter</b>) to a phone jack, and to your computer (if you are using ethernet). Plug in the modem power supply. For best performance, use only the phone line provided with the modem, and locate it away from sources of electrical interference.<br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
=== Power up the modem and use the internet ===<br />
Lights on the modem should come on and, within a few minutes, turn green.<br />
<br />
If your modem is from NCF, it will be pre-configured and ready to go. Your computer should now be able to browse the internet. [[About DSL modem lights]]<br />
<br />
<b>Wireless</b> If you have a modem that supports wireless access, it is pre-configured by NCF to operate with high security (WPA-PSK mode), which requires a password. The green WLAN light on the modem indicates the modem is ready for wireless access, and the modem should now appear on the list of access points available to your computer. When you try to make a connection, you'll need to provide the WPA-PSK key that is printed on the bottom of your modem (also printed on a label on your modem's Setup disk). For more details about wireless, consult your [[Modem manuals (DSL)|modem's manual]].<br />
<br />
=== Doing more ===<br />
DSL modems generally have features to support more than the standard operation enabled above. For special circumstances and doing more, have a look at the [[Modem manuals (DSL)|modem's manual]].<br />
<br />
== Problems? ==<br />
<br />
The modem lights usually indicate what is wrong. [[About DSL modem lights]]<br />
<br />
If your modem is not seeing a DSL signal (the DSL light is not becoming solid green within a few minutes), here are some possible solutions:<br />
<br />
* If this is a new installation, maybe Bell hasn't yet turned on DSL to your line. What day were you told DSL service could be expected to start (the 'activation date')?<br />
<br />
* Check the connections. Using a phone, make sure there is phone service to the wall jack where the modem is to be connected.<br />
<br />
* Try a [[Troubleshooting (DSL)|troubleshooting]] procedure.<br />
<br />
If there are still problems: [http://help.ncf.ca NCF Help].<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Line_Stats&diff=319Line Stats2010-02-26T17:21:04Z<p>Aa456: /* Bandwidth */</p>
<hr />
<div>__NOTOC__<br />
Your DSL modem continueously monitors the quality of your DSL service. You can obtain line stat information from your modem to assess the quality of your line and service.<br />
<br />
Bell is responsible for the quality of your line (most of your monthly payment to NCF goes to Bell to provide DSL on your line).<br />
<br />
== How to obtain line stats from your DSL modem ==<br />
# Log into the web interface of your modem ([[DSL modem web interface|how to log in]])<br />
# In the left column, click on 'Broadband Connection'<br />
# In the left column, click on 'DSL Connection'<br />
# In the top-right area, click on 'Details'<br />
<br />
Depending on your modem model and configuration, numbers may be displayed with comma and periods in reverse of what is normal for you, eg., 1,000.12 for 'one thousand deciamal 12' may be displayed '1.000,12'.<br />
<br />
== How to interpret line stats ==<br />
<br />
=== Bandwidth ===<br />
It's normal and good for bandwidth down to be about tens times bandwidth up.<br />
<br />
You can confirm this number by doing a [[Speed test (DSL)|speed test]].<br />
<br />
=== Line Attenuation ===<br />
Attenuation is a measure of strong the signal is from the Bell office ('DSLAM'). <b>Lower is better</b> (less attentuation).<br />
<br />
<table style="margin-left: 4em"><br />
<tr><th>Attenuation (dB)</th><th>Rating</th></tr><br />
<tr><td>0 to 40 dB</td><td>Excellent</td></tr><br />
<tr><td>40 to 50 dB</td><td>Good</td></tr><br />
<tr><td>50 to 60 dB</td><td>Fair</td></tr><br />
<tr><td>> 60 db</td><td>Poor</td></tr><br />
</table><br />
<br />
=== Signal-to-Noise Ratio (SNR) ===<br />
Signal-to-Noise is a measure of noise on your line. Too much noise can obscure the DSL signal. <b>Higher is better</b> (more signal than noise).<br />
<br />
<table style="margin-left: 4em"><br />
<tr><th>Signal-to-Noise (dB)</th><th>Rating</th></tr><br />
<tr><td>> 20 dB</td><td>Excellent</td></tr><br />
<tr><td>10 to 20 dB</td><td>Good</td></tr><br />
<tr><td>6 to 10 dB</td><td>Fair</td></tr><br />
<tr><td>0 to 6 db</td><td>Poor</td></tr><br />
</table><br />
<br />
=== Errors ===<br />
The error figures are an indication of how many packets had to be retransmitted because they contains an error. This is related to line noise. The error counts are cumulative since the time DSL sync was last obtained (so to reset the error counts, do a software restart of your modem, or power cycle your modem, or disconnect your DSL line for a minute or two).<br />
<br />
The significance of error counts is unclear; some modems may misreport errors, and even with errors, your service may be fine.<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=318Tips (DSL)2010-02-25T20:18:44Z<p>Aa456: </p>
<hr />
<div>This is an unordered informal collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that would be good to add, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1 Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
2010-Feb-23 (thanks, Bob)<br />
<br />
== 'SpeedTouch' modem name change: Now 'Thomson Gateway' ==<br />
The ''SpeedTouch'' brand of DSL modems was developed by Alcatel, who sold that product line to Thomson. Thomson carried on with the SpeedTouch name until 2009, when they started naming newer models "Thomson Gateway". The model numbers reflect that, for example, the ST585 became the TG585.<br />
<br />
Technically, Thomson/SpeedTouch DSL modems are DSL ''gateways'' (because they include a DEL modem and a router, in one box), but most people seem more comfortable using the term 'modem' so NCF calls them that too. If 'gateway' gains traction, maybe NCF will switch back to calling them 'gateway'. Meanwhile, NCF calls them 'DSL modems'.<br />
<br />
== DSL modem firmware upgrades ==<br />
Thomson, manufacturer of the ''Thomson Gateway'' and ''SpeedTouch'' line of modems, says they are committed to maintaining the value of their older modems by providing firmware upgrades to fix problems that are found after release to market. That's great!<br />
<br />
Thomson is a wholesaler and does not deal directly with the public, but they provide information to their distributors (which to NCF has access) so that they can provide updates.<br />
<br />
Here's how things stand as of Feb 2010: NCF office people aren't aware of any must-do upgrades for any of the modems sold by NCF. Being up to date is a good thing, but it comes with risks (finger problems, modem problems, etc), and there is some wisdom in ''if it isn't broken, don't fix it''. Therefore NCF hasn't been recommending upgrades.<br />
<br />
However, if you are comfortable doing updates at your own risk (explained below), NCF can provide the latest firmware; enquire by sending a message via the Office Message system at the [http://help.ncf.ca Help page]).<br />
<br />
As of Feb 2010:<br />
<br />
ST516 (all NCF-sold hardware versions): No update available<br />
<br />
ST585 / TG585 (all NCF-sold hardware versions): 8.2.6<br />
<br />
[http://www.ncf.ca/ncf/home/modems/manuals/ReleaseNotesR8.2.6.pdf Release notes] for 8.2.6<br />
<br />
'At your own risk' means that if your modem fails or becomes inoperative due to a failed update that you perform, unfortunately you might have to find a new modem. That said, NCF office people are not aware of anyone having had problems.<br />
<br />
The situation hasn't yet arisen, but perhaps for a donation or fee (policy to be determined), NCF office people might be able to help restore a modem if something went wrong.<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=317Tips (DSL)2010-02-25T15:40:36Z<p>Aa456: </p>
<hr />
<div>This is an unordered informal collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that would be good to add, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1 Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
2010-Feb-23 (thanks, Bob)<br />
<br />
== 'SpeedTouch' modem name change: Now 'Thomson Gateway' ==<br />
The ''SpeedTouch'' brand of DSL modems was developed by Alcatel, who sold that product line to Thomson. Thomson carried on with the SpeedTouch name until 2009, when they started naming newer models "Thomson Gateway". The model numbers reflect that, for example, the ST585 became the TG585.<br />
<br />
Technically, Thomson/SpeedTouch DSL modems are DSL ''gateways'' (because they include a DEL modem and a router, in one box), but most people seem more comfortable using the term 'modem' so NCF calls them that too. If 'gateway' gains traction, maybe NCF will switch back to calling them 'gateway'. Meanwhile, NCF calls them 'DSL modems'.<br />
<br />
== DSL modem firmware upgrades ==<br />
Thomson, manufacturer of the ''Thomson Gateway'' and ''SpeedTouch'' line of modems, says they are committed to maintaining the value of their older modems by providing firmware upgrades to fix problems that are found after release to market. That's great!<br />
<br />
Thomson is a wholesaler and does not deal directly with the public, but they provide information to their distributors (which to NCF has access) so that they can provide updates.<br />
<br />
Here's how things stand as of Feb 2010: NCF office people aren't aware of any must-do upgrades for any of the modems sold by NCF. Being up to date is a good thing, but it comes with risks (finger problems, modem problems, etc), and there is some wisdom in ''if it isn't broken, don't fix it''. Therefore NCF hasn't been recommending upgrades.<br />
<br />
However, if you are comfortable doing updates at your own risk (explained in a moment), NCF can provide release notes (so you'll know what updates are available for your modem hardware, and what changes in each update) and the update firmware load.<br />
<br />
The most recent software loads are listed below:<br />
<br />
ST516 (all NCF-sold hardware versions): No update available<br />
<br />
ST585 / TG585 (all NCF-sold hardware versions): 8.2.6<br />
<br />
(information current as of Feb 2010)<br />
<br />
'At your own risk' means that if your modem fails or becomes inoperative due to a failed update that you perform, unfortunately you might have to find a new modem. That said, NCF office people are not aware of anyone having had problems (ed: and it'd be a pretty poor design or faulty hardware that would allow a modem to become completely inoperative; the bootstrap loader should always operate).<br />
<br />
The situation hasn't yet arisen, but perhaps for a donation or fee (policy to be determined), NCF office people might be able to help restore a modem if something went wrong.<br />
<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=316Tips (DSL)2010-02-25T15:39:34Z<p>Aa456: </p>
<hr />
<div>This is an unordered collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that should be added, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1 Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
2010-Feb-23 (thanks, Bob)<br />
<br />
== 'SpeedTouch' modem name change: Now 'Thomson Gateway' ==<br />
The ''SpeedTouch'' brand of DSL modems was developed by Alcatel, who sold that product line to Thomson. Thomson carried on with the SpeedTouch name until 2009, when they started naming newer models "Thomson Gateway". The model numbers reflect that, for example, the ST585 became the TG585.<br />
<br />
Technically, Thomson/SpeedTouch DSL modems are DSL ''gateways'' (because they include a DEL modem and a router, in one box), but most people seem more comfortable using the term 'modem' so NCF calls them that too. If 'gateway' gains traction, maybe NCF will switch back to calling them 'gateway'. Meanwhile, NCF calls them 'DSL modems'.<br />
<br />
== DSL modem firmware upgrades ==<br />
Thomson, manufacturer of the ''Thomson Gateway'' and ''SpeedTouch'' line of modems, says they are committed to maintaining the value of their older modems by providing firmware upgrades to fix problems that are found after release to market. That's great!<br />
<br />
Thomson is a wholesaler and does not deal directly with the public, but they provide information to their distributors (which to NCF has access) so that they can provide updates.<br />
<br />
Here's how things stand as of Feb 2010: NCF office people aren't aware of any must-do upgrades for any of the modems sold by NCF. Being up to date is a good thing, but it comes with risks (finger problems, modem problems, etc), and there is some wisdom in ''if it isn't broken, don't fix it''. Therefore NCF hasn't been recommending upgrades.<br />
<br />
However, if you are comfortable doing updates at your own risk (explained in a moment), NCF can provide release notes (so you'll know what updates are available for your modem hardware, and what changes in each update) and the update firmware load.<br />
<br />
The most recent software loads are listed below:<br />
<br />
ST516 (all NCF-sold hardware versions): No update available<br />
<br />
ST585 / TG585 (all NCF-sold hardware versions): 8.2.6<br />
<br />
(information current as of Feb 2010)<br />
<br />
'At your own risk' means that if your modem fails or becomes inoperative due to a failed update that you perform, unfortunately you might have to find a new modem. That said, NCF office people are not aware of anyone having had problems (ed: and it'd be a pretty poor design or faulty hardware that would allow a modem to become completely inoperative; the bootstrap loader should always operate).<br />
<br />
The situation hasn't yet arisen, but perhaps for a donation or fee (policy to be determined), NCF office people might be able to help restore a modem if something went wrong.<br />
<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=315Tips (DSL)2010-02-25T15:20:18Z<p>Aa456: </p>
<hr />
<div>This is an unordered collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that should be added, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1 Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
2010-Feb-23 (thanks, Bob)<br />
<br />
== SpeedTouch modem name change ==<br />
The ''SpeedTouch'' brand of DSL modems was developed by Alcatel, who sold that product line to Thomson. Thomson carried on with the SpeedTouch name until 2009, when they started naming newer models "Thomson Gateway". The model numbers reflect that, for example, the ST585 became the TG585.<br />
<br />
== DSL modem firmware upgrades ==<br />
Thomson, manufacturer of the ''Thomson Gateway'' and ''SpeedTouch'' line of modems, says they are committed to maintaining the value of their older modems by providing firmware upgrades to fix problems that are found after release to market. That's great!<br />
<br />
Thomson is a wholesaler and does not deal directly with the public, but they provide information to their distributors (which to NCF has access) so that they can provide updates.<br />
<br />
Here's how things stand as of Feb 2010: NCF office people aren't aware of any must-do upgrades for any of the modems sold by NCF. Being up to date is a good thing, but it comes with risks (finger problems, modem problems, etc), and there is some wisdom in ''if it isn't broken, don't fix it''. Therefore NCF hasn't been recommending upgrades.<br />
<br />
However, if you are comfortable doing updates at your own risk (explained in a moment), NCF can provide release notes (so you'll know what updates are available for your modem hardware, and what changes in each update) and the update firmware load.<br />
<br />
The most recent software loads are listed below:<br />
* ST516 (all NCF-sold hardware versions): no update available<br />
* ST585 / TG585 (all NCF-sold hardware versions): 8.2.6<br />
<br />
(information current as of Feb 2010)<br />
<br />
'At your own risk' means that if your modem fails or becomes inoperative due to a failed update that you perform, unfortunately you might have to find a new modem. That said, NCF office people are not aware of anyone having had problems (ed: and it'd be a pretty poor design or faulty hardware that would allow a modem to become completely inoperative; the bootstrap loader should always operate).<br />
<br />
The situation hasn't yet arisen, but perhaps for a donation or fee (policy to be determined), NCF office people might be able to help restore a modem if something went wrong.<br />
<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=314Tips (DSL)2010-02-25T15:11:28Z<p>Aa456: </p>
<hr />
<div>This is an unordered collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that should be added, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1 Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
2010-Feb-23 (thanks, Bob)<br />
<br />
== SpeedTouch modem name change ==<br />
The ''SpeedTouch'' brand of DSL modems was developed by Alcatel, who sold that product line to Thomson. Thomson carried on with the SpeedTouch name until 2009, when they started naming newer models "Thomson Gateway". The model numbers reflect that, for example, the ST585 became the TG585.<br />
<br />
== DSL modem firmware upgrades ==<br />
Thomson, manufacturer of the ''Thomson Gateway'' and ''SpeedTouch'' line of modems, says they are committed to maintaining the value of their older modems by providing firmware upgrades to fix problems that are found after release to market. That's great!<br />
<br />
Thomson is a wholesaler and does not deal directly with the public, but they provide information to their distributors (which to NCF has access) so that they can provide updates.<br />
<br />
Here's how things stand as of Feb 2010: NCF office people aren't aware of any must-do upgrades for any of the modems sold by NCF. Being up to date is a good thing, but it comes with risks (finger problems, modem problems, etc), and there is some wisdom in ''if it isn't broken, don't fix it''. Therefore NCF hasn't been recommending upgrades.<br />
<br />
However, if you are comfortable doing updates, NCF can provide release notes (so you'll know what updates are available for your modem hardware, and what changes in each update) and the update firmware load.<br />
<br />
The most recent software loads are listed below:<br />
* ST516 (all NCF-sold hardware versions): no update available<br />
* ST585 / TG585 (all NCF-sold hardware versions): 8.2.6<br />
<br />
(information current as of Feb 2010)<br />
<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=313Tips (DSL)2010-02-25T14:42:08Z<p>Aa456: </p>
<hr />
<div>This is an unordered collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that should be added, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1 Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Tips_(DSL)&diff=312Tips (DSL)2010-02-25T14:40:34Z<p>Aa456: Created page with 'This is an unordered collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of speci…'</p>
<hr />
<div>This is an unordered collection of tips and how-to snippets relating to DSL, with emphasis on informatino specific to NCF that might not be elsewhere on the internet, or of special interest to NCF mebmers. If you have something that should be added, please mention it to an NCF office person.<br />
<br />
Similar sources of information are the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=82|DSL discussion group] and the NCF [http://www.ncf.ca/ncf/dg/index.jsp?dg=1|Help Desk discussion group].<br />
<br />
== Using a ST516 with router: De-activate your router's idle timer ==<br />
If you have a ST516 DSL modem connected to a router, it's best if the router's idle timeout feature (if it has one) be disabled. Otherwise your DSL connection may go up and down every five minutes.<br />
<br />
To see if you have the problem, log into the NCF StartPage and then click on the link "Your recent DSL use" ([http://www.ncf.ca/ncf/home/modems/dslUsage.jsp]). Scroll down to 'Connection details'. If there are many session of short duration (eg., 5 minutes), you've probably got a router with an idle timer running. Read below how to fix it.<br />
<br />
There is a router setting usually called something like "Maximum Idle Time" which will cause the internet DSL connection to be dropped after a period of no internet use. As long as you are using the internet, this setting does nothing, but when you stop using the internet, after the period specified by this setting, your router will tell your DSL modem to disconnect and reconnect. This usually is pointless but OK, but often causes grief for members. It's best to stop it. Change the number to something larger than 3 days (eg., set it to 5000), or, on some routers, you can disable it altogether (try entering 0).<br />
<br />
So if you are getting regular DSL cuts, check that your router idle time is set to<br />
a large number of minutes (eg., 5000). Some routers may have an "always connected"<br />
setting which would override all of the foregoing and leave your DSL connection in<br />
permanent connect mode - perfect!<br />
<br />
You can check that it worked by waiting a day for the DSL use page to be updated (it is updated nightly).<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=What_to_expect_with_DSL&diff=311What to expect with DSL2010-02-20T14:53:02Z<p>Aa456: Reverted edits by Xx174 (Talk) to last revision by Aa456</p>
<hr />
<div>== Activation: What to expect when signing up with NCF for DSL service ==<br />
=== Upon signing up ===<br />
* Within three business days of signing up for DSL, you should receive an email listing the expected <b>activation date</b> of your DSL service (the date Bell says they will be able to start DSL service on your line).<br />
* Typically takes five business days for DSL service to be activated on your line by Bell.<br />
* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office|How to contact the NCF office]] below.<br />
* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.<br />
<br />
=== Before the Activation Date ===<br />
* If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
* It helps the installer test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase some.<br />
<br />
=== On the Activation Date ===<br />
* For regular (not dry) DSL, activation is done from the Bell centreal office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.<br />
* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
<br />
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.<br />
<br />
=== After the Activation Date ===<br />
If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:<br />
* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).<br />
* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).<br />
* If you still do not have a signal, try taking your modem to different working jacks at your lcoation. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you aern't sure where the demarcation point is. In both those cases, having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.<br />
<br />
== Moving: What to expect when moving the location of your DSL service ==<br />
(text to be written here)<br />
<br />
== Changing phone provider: What to expect when changing phone (voice) provider ==<br />
(text to be written here)<br />
<br />
== How to contact the NCF office ==<br />
The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:<br />
<br />
start.ncf.ca<br />
<br />
and click on Help at the top-right of the page. Then click on 'Start an NCF Office Message'. Using this Office Message system ensures that your mesage will reach the office (you can track it, from Office Messages on your StartPage).<br />
<br />
Otherwise, you can try reaching the office by phone, at 613-520-9001.<br />
<br />
[[Category:DSL]]<br />
[[Category: NeedsWork]]</div>Aa456https://help.ncf.ca/index.php?title=What_to_expect_with_DSL&diff=304What to expect with DSL2010-02-19T01:47:20Z<p>Aa456: </p>
<hr />
<div>== Activation: What to expect when signing up with NCF for DSL service ==<br />
=== Upon signing up ===<br />
* Within three business days of signing up for DSL, you should receive an email listing the expected <b>activation date</b> of your DSL service (the date Bell says they will be able to start DSL service on your line).<br />
* Typically takes five business days for DSL service to be activated on your line by Bell.<br />
* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office|How to contact the NCF office]] below.<br />
* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.<br />
<br />
=== Before the Activation Date ===<br />
* If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
* It helps the installer test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase some.<br />
<br />
=== On the Activation Date ===<br />
* For regular (not dry) DSL, activation is done from the Bell centreal office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.<br />
* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
<br />
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.<br />
<br />
=== After the Activation Date ===<br />
If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:<br />
* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).<br />
* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).<br />
* If you still do not have a signal, try taking your modem to different working jacks at your lcoation. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you aern't sure where the demarcation point is. In both those cases, having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.<br />
<br />
== Moving: What to expect when moving the location of your DSL service ==<br />
(text to be written here)<br />
<br />
== Changing phone provider: What to expect when changing phone (voice) provider ==<br />
(text to be written here)<br />
<br />
== How to contact the NCF office ==<br />
The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:<br />
<br />
start.ncf.ca<br />
<br />
and click on Help at the top-right of the page. Then click on 'Start an NCF Office Message'. Using this Office Message system ensures that your mesage will reach the office (you can track it, from Office Messages on your StartPage).<br />
<br />
Otherwise, you can try reaching the office by phone, at 613-520-9001.<br />
<br />
[[Category:DSL]]<br />
[[Category: NeedsWork]]</div>Aa456https://help.ncf.ca/index.php?title=Stages_of_DSL_connection-making&diff=302Stages of DSL connection-making2010-02-18T22:33:24Z<p>Aa456: </p>
<hr />
<div>After powering up, a DSL modem typically goes through these stages:<br />
# Self-testing<br />
# DSL sync<br />
# Authentication<br />
# In-service<br />
<br />
==== Self-test ====<br />
Upon power-up, a modem typically performs tests to detect proper operation of its hardware and to detect problems in its software and data. This stage usually takes only a few seconds.<br />
<br />
==== DSL sync ====<br />
The first stage of connecting to the internet is to obtain a 'link level' DSL connection to the Central Office. Once established, the modem will use this connection to carry internet traffic.<br />
<br />
Obtaining and maintaining a good DSL connection to the Central Office is crucial to good performance. To maximize performance, the modem tries to sense the quality of your phone line and adapt to conditions. The most basic requirement is obtaining 'DSL synchronization' (detecting and locking onto the DSL signal).<br />
<br />
Things that can go wrong at this stage include no connection to the phone line, electrical noise from other devices on your phone line (that's partly why filters are needed), low power signal caused by being far from the Central Office, electrical noise on the line from sources outside your location, and problems at the Central Office.<br />
<br />
==== Authentication ====<br />
Once a DSL connection has been made with the Central Office, it can be used by the modem to talk with computers there. They require your modem to identify itself with a login and password (for billing purposes and security). Your modem can do this authentication for you but of course it must have been provided with the information.<br />
<br />
The most common problems at this stage include not having correct login and password information in your modem, or temporary network problems that prevent the Central Office from confirming what your modem provides to it.<br />
<br />
==== In-service ====<br />
Finally, when a DSL connection is up and your modem has been authenticated and granted access, it tells your computer that it is ready. Your computer can then send and recieve information from the internet. Requests go from your computer to your modem via ethernet or wireless, then from your modem to the Central Office via your phone line, then from the Central Office over the network to whichever web site computer you specified.<br />
<br />
==== Connecting to your modem ====<br />
Your modem also looks for connections to your computer(s) via its ethernet ports or, if equipped and enabled, via wireless. The establishment of such links goes through similar stages as described above for DSL. Ethernet connections are usually quite reliable and trouble-free, but wireless connections can suffer from interference with other wireless signals.<br />
<br />
Once you have a 'link level' connection to your modem, you can use a web browser to talk with the computer inside the modem, just as if it were a web site on the internet.<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=301Troubleshooting2010-02-18T22:30:04Z<p>Aa456: </p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate a low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed text (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds.</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=SpeedTouch_Configuration&diff=300SpeedTouch Configuration2010-02-17T21:24:11Z<p>Aa456: </p>
<hr />
<div>This is the procedure NCF uses to configure the current version of Thomson/SpeedTouch modems out of the box or after a factory reset. The process for older modems is similar. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]] for your modem.<br />
<br />
=== Configure as router ===<br />
<br />
{{:Quick Facts (DSL modem)}}<br />
# Plug in (including power and ethernet) and then turn on modem<br />
# Open a web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter. (For details, see [[DSL modem web interface]].)<br />
# Click Speedtouch from the menu on the left<br />
# Click '''Setup''' in the pick a task section at the bottom of the page. This will cause a popup to come up on your screen saying '''welcome to ... easy setup'''<br />
# Click '''Next'''<br />
# Select '''Router''' from the menu in the '''Service Selection''' window<br />
# Click '''Next'''<br />
# Use the drop down menu to select '''0.35''' in the '''VPI/VCI section''' of the '''Routed Internet Connections'''<br />
# Confirm that '''PPPoE''' is selected<br />
# Click '''Next'''<br />
# In the '''Internet Account Settings''' window, enter the DSL username as issued by NCF (e.g. aa000@ncf.ca)<br />
# Enter the DSL password twice. This password will start with the letters '''ncf''' and is not the normal password for your account<br />
# In the '''Access Controls''' window leave the username as '''Administrator''' and enter the DSL Password in the two password fields<br />
# Click '''Next'''<br />
# You will now see a '''Confirmation Page'''. Click '''Start'''<br />
# You will now have to wait as the SpeedTouch configures itself. You will see a window asking you to do so.<br />
# Re-enter the DSL modem ''username'' '''Administrator''' and the DSL ''password'' to confirm<br />
# Click '''Finish'''<br />
<br />
=== Enable wireless functions (if supported) ===<br />
# Open web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Home Network''' in the left column<br />
# Click on '''Wlan: Speedtouch...'''<br />
# '''Wireless Access Point''' menu will appear. At the top right, click '''Configure'''<br />
# In the '''Configuration''' section, remove the checkmark beside '''Interface Enabled''' to disable wireless, or add the checkmark to enable it<br />
# If enabled, NCF recommends WPA-PSK with version WPA2.<br />
# Click '''Apply'''. Consult the modem manual for information about how to configure computers to communicate wirelessly to the modem.<br />
<br />
The WPA-PSK wireless key code is printed on the label on the bottom of the modem (also on a sticker on the Set-up CD included with the modem).<br />
<br />
=== Enable the modem firewall ===<br />
# Open web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Toolbox''' in the left column<br />
# Click on '''Firewall'''<br />
# Click on '''Configure''' in the top right<br />
# Menu called '''security settings''' will appear. Click the button called '''Standard'''<br />
# Click '''Apply'''. This will redisplay your settings so that you can confirm.<br />
<br />
=== Set the time server to National Research Council (NRC) ===<br />
# Click on '''Speedtouch''' on the left column<br />
# Click on '''Configuration'''<br />
# Click on '''Configure''' in the top right<br />
# In the section called '''Time Configuration''' check the '''auto-configuration''' checkbox<br />
# Change the time zone to ''' -5 Eastern Time'''<br />
# Check '''Summertime''' if it is currently Daylights Savings Time<br />
# In the box called '''Time Server 1''' enter '''time.nrc.ca'''<br />
# Click '''Apply'''<br />
<br />
=== Disable 'web intercept' ===<br />
(info here to be added)<br />
<br />
=== Enable remote stats ===<br />
(info here to be added)<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Template:Quick_Facts_(SpeedTouch_DSL_modem)&diff=299Template:Quick Facts (SpeedTouch DSL modem)2010-02-17T21:22:37Z<p>Aa456: </p>
<hr />
<div><table align=right width=320 border=1 style="border-collapse: collapse;<br />
background-color: gainsboro; margin-left: 1em"><br />
<tr><td><p style="margin-bottom: 0.5em; text-align: center"><b>DSL Quick Configuration<br />
Info</b><br>(SpeedTouch DSL modems)</p><br />
<br />
<table style="border-collapse: collapse; border: 1px solid silver; line-height: 1.2em; background-color: lightyellow" border=1><br />
<tr><td valign=top>Modem's URL:</td><td>http://dsldevice.lan<br><br />
(click, or enter this in your browser)</td></tr><br />
<tr><td valign=top>Modem's login:</td><td>Username: Administrator<br>Password: (see 'password' below)</td></tr><br />
<tr><td>VPI / VCI:</td><td>0.35</td></tr><br />
<tr><td>Protocol:</td><td>PPPoE</td></tr><br />
<tr><td nowrap valign=top>DSL username:&nbsp;</td><td>Your NCF account ID (eg.,<br />
aa999)</td></tr><br />
<tr><td valign=top>DSL password:</td><td>Starts with 'ncf' (<b><i>not</i></b> the same as your<br />
NCF StartPage login)</td></tr><br />
<tr><td>Time server:</td><td>time.nrc.ca</td></tr><br />
<tr><td>Firewall:</td><td>Enable (recommended)</td></tr><br />
<tr><td>Wireless:</td><td>If enabled, WPA-PSK (WPA2)</td></tr><br />
<tr><td>Web Browsing<br>Interception:</td><td valign=top>Disable (recommended)</td></tr><br />
</table><br />
<br />
</td></tr><br />
</table><br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=SpeedTouch_Configuration&diff=298SpeedTouch Configuration2010-02-17T21:21:43Z<p>Aa456: </p>
<hr />
<div>This is the procedure NCF uses to configure the current version of Thomson/SpeedTouch modems out of the box or after a factory reset. The process for older modems is similar. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]] for your modem.<br />
<br />
=== Configure as router ===<br />
<br />
{{:Quick Facts (DSL modem)}}<br />
# Plug in (including power and ethernet) and then turn on modem<br />
# Open a web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter<br />
# Click Speedtouch from the menu on the left<br />
# Click '''Setup''' in the pick a task section at the bottom of the page. This will cause a popup to come up on your screen saying '''welcome to ... easy setup'''<br />
# Click '''Next'''<br />
# Select '''Router''' from the menu in the '''Service Selection''' window<br />
# Click '''Next'''<br />
# Use the drop down menu to select '''0.35''' in the '''VPI/VCI section''' of the '''Routed Internet Connections'''<br />
# Confirm that '''PPPoE''' is selected<br />
# Click '''Next'''<br />
# In the '''Internet Account Settings''' window, enter the DSL username as issued by NCF (e.g. aa000@ncf.ca)<br />
# Enter the DSL password twice. This password will start with the letters '''ncf''' and is not the normal password for your account<br />
# In the '''Access Controls''' window leave the username as '''Administrator''' and enter the DSL Password in the two password fields<br />
# Click '''Next'''<br />
# You will now see a '''Confirmation Page'''. Click '''Start'''<br />
# You will now have to wait as the SpeedTouch configures itself. You will see a window asking you to do so.<br />
# Re-enter the DSL modem ''username'' '''Administrator''' and the DSL ''password'' to confirm<br />
# Click '''Finish'''<br />
<br />
=== Enable wireless functions (if supported) ===<br />
# Open web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Home Network''' in the left column<br />
# Click on '''Wlan: Speedtouch...'''<br />
# '''Wireless Access Point''' menu will appear. At the top right, click '''Configure'''<br />
# In the '''Configuration''' section, remove the checkmark beside '''Interface Enabled''' to disable wireless, or add the checkmark to enable it<br />
# If enabled, NCF recommends WPA-PSK with version WPA2.<br />
# Click '''Apply'''. Consult the modem manual for information about how to configure computers to communicate wirelessly to the modem.<br />
<br />
The WPA-PSK wireless key code is printed on the label on the bottom of the modem (also on a sticker on the Set-up CD included with the modem).<br />
<br />
=== Enable the modem firewall ===<br />
# Open web browser and type <nowiki>http://dsldevice.lan</nowiki> in to the address bar. Press Enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Toolbox''' in the left column<br />
# Click on '''Firewall'''<br />
# Click on '''Configure''' in the top right<br />
# Menu called '''security settings''' will appear. Click the button called '''Standard'''<br />
# Click '''Apply'''. This will redisplay your settings so that you can confirm.<br />
<br />
=== Set the time server to National Research Council (NRC) ===<br />
# Click on '''Speedtouch''' on the left column<br />
# Click on '''Configuration'''<br />
# Click on '''Configure''' in the top right<br />
# In the section called '''Time Configuration''' check the '''auto-configuration''' checkbox<br />
# Change the time zone to ''' -5 Eastern Time'''<br />
# Check '''Summertime''' if it is currently Daylights Savings Time<br />
# In the box called '''Time Server 1''' enter '''time.nrc.ca'''<br />
# Click '''Apply'''<br />
<br />
=== Disable 'web intercept' ===<br />
(info here to be added)<br />
<br />
=== Enable remote stats ===<br />
(info here to be added)<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=What_to_expect_with_DSL&diff=297What to expect with DSL2010-02-17T20:48:35Z<p>Aa456: </p>
<hr />
<div>== Activation: What to expect when signing up with NCF for DSL service ==<br />
=== Upon signing up ===<br />
* Within three business days of signing up for DSL, you should receive an email listing the expected <b>activation date</b> of your DSL service (the date Bell says they will be able to start DSL service on your line).<br />
* Typically takes five business days for DSL service to be activated on your line by Bell.<br />
* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office|How to contact the NCF office]] below.<br />
* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.<br />
<br />
=== Before the Activation Date ===<br />
* If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
* It helps the installer test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase some.<br />
<br />
=== On the Activation Date ===<br />
* For regular (not dry) DSL, activation is done from the Bell centreal office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.<br />
* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.<br />
<br />
If all goes well, on the day after your Activation Date, your modem should see a DSL signal.<br />
<br />
=== After the Activation Date ===<br />
If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:<br />
* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).<br />
* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).<br />
* If you still do not have a signal, try taking your modem to different working jacks at your lcoation. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you aern't sure where the demarcation point is. In both those cases, having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.<br />
<br />
== Moving: What to expect when moving DSL service location ==<br />
(text required here)<br />
<br />
== How to contact the NCF office ==<br />
The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:<br />
<br />
start.ncf.ca<br />
<br />
and click on Help at the top-right of the page. Then click on 'Start an NCF Office Message'. Using this Office Message system ensures that your mesage will reach the office (you can track it, from Office Messages on your StartPage).<br />
<br />
Otherwise, you can try reaching the office by phone, at 613-520-9001.<br />
<br />
[[Category:DSL]]<br />
[[Category: NeedsWork]]</div>Aa456https://help.ncf.ca/index.php?title=Modem_Installation&diff=296Modem Installation2010-02-17T20:46:38Z<p>Aa456: </p>
<hr />
<div>__NOTOC__<br />
<br />
== Installing a DSL Modem ==<br />
DSL modems obtained from NCF are pre-configured and ready to install by following the steps below; you do not need to use the modem's Set-Up disk. (If your modem is not pre-configured by NCF, consult the [[Modem Configuration (DSL)|modem configuration guide]].)<br />
<br />
=== Install line filters ===<br />
Every device connected to the phone line at your location must have a line filter <b>except the DSL modem</b>. Devices that must be connected via a filter include phones, fax machines, satellite receiver, alarm system, and dial-up computer modems. (Alterntively, you can use one filter for your entire location (see [[Home wiring (DSL)]].)<br />
<br />
[[File:PhoneLineFilter.png|center|frame|Every device (except DSL modem) needs a line filter]]<br />
<br />
=== Connect the DSL modem ===<br />
Connect the DSL modem directly (with <b>no filter</b>) to a phone jack, and to your computer (if you are using ethernet). Plug in the modem power supply. For best performance, use only the phone line provided with the modem, and locate it away from sources of electrical interference.<br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
=== Power up the modem and use the internet ===<br />
Lights on the modem should come on and, within a few minutes, turn green.<br />
<br />
If your modem is from NCF, it will be pre-configured and ready to go. Your computer should now be able to browse the internet. [[About DSL modem lights]]<br />
<br />
<b>Wireless</b> If you have a modem that supports wireless access, it is pre-configured by NCF to operate with high security (WPA-PSK mode), which requires a password. The green WLAN light on the modem indicates the modem is ready for wireless access, and the modem should now appear on the list of access points available to your computer. When you try to make a connection, you'll need to provide the WPA-PSK key that is printed on the bottom of your modem (also printed on a label on your modem's Setup disk). For more details about wireless, consult your [[Modem manuals (DSL)|modem's manual]].<br />
<br />
=== Doing more ===<br />
Your DSL modem has made features to support far more than the plain-vanilla operation enabled above. For keeners and enthusiasts, have a look at the [[Modem manuals (DSL)|modem's manual]].<br />
<br />
== Problems? ==<br />
<br />
The modem lights usually indicate what is wrong. [[About DSL modem lights]]<br />
<br />
If your modem is not seeing a DSL signal (the DSL light is not becoming solid green within a few minutes), here are some possible solutions:<br />
<br />
* If this is a new installation, maybe Bell hasn't yet turned on DSL to your line. What day were you told DSL service could be expected to start (the 'activation date')?<br />
<br />
* Check the connections. Using a phone, make sure there is phone service to the wall jack where the modem is to be connected.<br />
<br />
* Try a [[Troubleshooting (DSL)|troubleshooting]] procedure.<br />
<br />
If there are still problems: [http://help.ncf.ca NCF Help].<br />
<br />
[[Category:DSL]]</div>Aa456https://help.ncf.ca/index.php?title=SpeedTouch_Configuration&diff=295SpeedTouch Configuration2010-02-17T20:34:10Z<p>Aa456: </p>
<hr />
<div>This is the procedure NCF uses to configure the current version of SpeedTouch modems out of the box or after a factory reset. The process for older modems is similar. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]] for your modem.<br />
<br />
=== Configure as router ===<br />
<br />
{{:Quick Facts (DSL modem)}}<br />
# Plug in (including power and ethernet) and then turn on modem<br />
# Open a web browser and type http://dsldevice.lan in to the address bar. Press Enter<br />
# Click Speedtouch from the menu on the left<br />
# Click '''Setup''' in the pick a task section at the bottom of the page. This will cause a popup to come up on your screen saying '''welcome to speedtouch easy setup'''<br />
# Click '''Next'''<br />
# Select '''Router''' from the menu in the '''Service Selection''' window<br />
# Click '''Next'''<br />
# Use the drop down menu to select '''0.35''' in the '''VPI/VCI section''' of the '''Routed Internet Connections'''<br />
# Confirm that '''PPPoE''' is selected<br />
# Click '''Next'''<br />
# In the '''Internet Account Settings''' window, enter the DSL username as issued by NCF (e.g. aa000@ncf.ca)<br />
# Enter the DSL password twice. This password will start with the letters '''ncf''' and is not the normal password for your account<br />
# In the '''Access Controls''' window leave the username as '''Administrator''' and enter the DSL Password in the two password fields<br />
# Click '''Next'''<br />
# You will now see a '''Confirmation Page'''. Click '''Start'''<br />
# You will now have to wait as the SpeedTouch configures itself. You will see a window asking you to do so.<br />
# Re-enter the DSL modem ''username'' '''Administrator''' and the DSL ''password'' to confirm<br />
# Click '''Finish'''<br />
<br />
=== Enable wireless functions (if supported) ===<br />
# Open web browser and type http://speedtouch.lan in to the address bar. Hit enter<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Home Network''' in the left column<br />
# Click on '''Wlan: Speedtouch...'''<br />
# '''Wireless Access Point''' menu will appear. At the top right, click '''Configure'''<br />
# In the '''Configuration''' section, remove the checkmark beside '''Interface Enabled''' to disable wireless, or add the checkmark to enable it<br />
# If enabled, NCF recommends WPA-PSK with version WPA2.<br />
# Click '''Apply'''. Consult the modem manual for information about how to configure computers to communicate wirelessly to the modem.<br />
<br />
The WPA-PSK wireless key code is printed on the label on the bottom of the modem (also on a sticker on the Set-up CD included with the modem).<br />
<br />
=== Enable the SpeedTouch firewall ===<br />
# Open web browser and type http://speedtouch.lan in to the address bar. Hit enter.<br />
# Enter the ''username'' '''Administrator''' and the DSL password<br />
# Click on '''Toolbox''' in the left column<br />
# Click on '''Firewall'''<br />
# Click on '''Configure''' in the top right<br />
# Menu called '''security settings''' will appear. Click the button called '''Standard'''<br />
# Click '''Apply'''. This will redisplay your settings so that you can confirm.<br />
<br />
=== Set the time server to National Research Council (NRC) ===<br />
# Click on '''Speedtouch''' on the left column<br />
# Click on '''Configuration'''<br />
# Click on '''Configure''' in the top right<br />
# In the section called '''Time Configuration''' check the '''auto-configuration''' checkbox<br />
# Change the time zone to ''' -5 Eastern Time'''<br />
# Check '''Summertime''' if it is currently Daylights Savings Time<br />
# In the box called '''Time Server 1''' enter '''time.nrc.ca'''<br />
# Click '''Apply'''<br />
<br />
=== Disable 'web intercept' ===<br />
(info here to be added)<br />
<br />
=== Enable remote stats ===<br />
(info here to be added)<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=292Troubleshooting2010-02-17T20:25:15Z<p>Aa456: /* 'No sync', 'intermittent sync', 'poor performance', and 'low speed' */</p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate a low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed text (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack to a line with DSL service.</p><br />
<p>Possible solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (ie., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds.</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Troubleshooting&diff=291Troubleshooting2010-02-17T20:22:47Z<p>Aa456: </p>
<hr />
<div>== If it was working and now isn't ==<br />
If your service was working and now isn't, and you've changed nothing, chances are that the network may be experiencing an outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
Know anyone else at NCF? Ask a friend if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back. Try power-cycling your modem to force it to look afresh at the network.<br />
<br />
== Start-up problems, and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices, and also keep those devices from 'contaminanting' the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (go 'in sync'). If it can do this, the modem is said to be 'in sync' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate a low speeds to reduce errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations.<br />
<br />
If performance (eg., [[Speed text (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
Related links:<br />
* [[Stages of DSL connection-making]] (learn how it should go)<br />
* [[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] (what the lights can tell you)<br />
* [[Modem Installation (DSL)|Check your installation]]<br />
* Check the NCF DSL discussion group to see how other members have solved the problem. Or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members often answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet ('google' the problem). There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it's a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell to address that by dialing 611, and it'll help your DSL quality too.<br />
* NCF is owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members (see [http://help.ncf.ca Help page]).<br />
* Bell offers a for-fee service (about $100 for a year of coverage). Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
Generally the approach is to try the best possible arrangement for your modem (no other devices on your phone line, and the modem as close as possible to where your phone line comes into your house, away from all sources of electrical interference) to test if that improves quality. If that works, then something about your normal configuration is creating a problem. Otherwise, maybe it's an external (Bell) problem.<br />
<br />
=== 'No sync', 'intermittent sync', 'poor performance', and 'low speed' ===<br />
<br />
Here are some possible causes of 'no sync', 'intermittent sync', 'poor performance', and 'low speed':<br />
<br />
<ul><br />
<li><p>DSL modem is connected to the phone line via a line filter</p><br />
<p>Possible solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter.</p><br />
<br />
[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
<br />
<li><p>Modem not connected to working phone jack, to a line with DSL service.</p><br />
<p>Possible solution: Connect the modem to phone jack at which there is dial tone (unless it's dry DSL, in which case there will be no dial-tone). If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service.</p><br />
<br />
<li><p>Telephone(s) or other devices not filtered on the same phone line.</p><br />
<p>Possible solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the<br />
other devices from the phone line.</p><br />
<br />
<li><p>Outside line issues: Noise on your phone line. If you hear cracking, static, etc on your phone line, this can interfere with your DSL signal too.</p><br />
<p>Possible solution: Call 611 to report the problem to Bell Canada. Tell them about the voice quality on your line being poor due to cracks & pops & static sounds.</p><br />
<br />
<li><p>Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter.</p><br />
<p>The fix: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.</p><br />
<br />
<li><p>Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems.</p><br />
<p>Try to repair your inside wiring. If unsuccessful, Bell Canada offers a charge-by-the-hour service to find problems within your residence -- call 611 to arrange for assistance.</p><br />
<br />
<li><p>Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point. NCF can work with Bell to assess this; contact NCF via the [http://help.ncf.ca Help page].</p><br />
<br />
<li><p>Electrical interference from AM radio, halogen lights, audio speakers, power supplies.</p><br />
<p>Possible solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.</p><br />
<br />
<li><p>Using low-quality phone wire between the phone jack and modem.</p><br />
<p>Possible solution: It's best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or wireless).</p><br />
<br />
<li><p>Modem overheating.</p><br />
<p>Possible solution: Make sure the ventilation ports of the modem are clear. Try mounting the modem on its side (vertically), and/or on a hard surface so that air flow is good.</p><br />
<br />
<li><p>Spider webs.</p><br />
<p>Possible solution: Check that your telephone junction boxes are free of spider webs (they can conduct and short high frequency signals, says a local Ottawa engineer who should know).</p><br />
<br />
</ul><br />
<br />
=== Didn't work, now what? ===<br />
<br />
Nothing works? Try searching the internet for ideas, or posting in the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]. If all those fail, try describing your problem to the NCF office via the [http://help.ncf.ca Help page].<br />
<br />
== Related links ==<br />
* [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
* [[Speed test (DSL)]] How to do a speed text of your DSL service<br />
* [[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
<br />
[[Category: DSL]]</div>Aa456https://help.ncf.ca/index.php?title=Modem_Manuals&diff=290Modem Manuals2010-02-17T20:17:06Z<p>Aa456: </p>
<hr />
<div>__NOTOC__<br />
The manual for your NCF-supplied DSL modem can be found on the set-up disk that came with your modem, or at the links below.<br />
<br />
Prior to 2010, Thomson Gateway DSL modems ('gateways') were called 'SpeedTouch'.<br />
<br />
== Thomson Gateway TG585 DSL modem (4-port ethernet + wireless) ==<br />
=== Version 7 (current, since approx late 2009) ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
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<br />
=== Version 6 (until approx late 2009) ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
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<br />
== SpeedTouch ST516 DSL modem (1-port ethernet) ==<br />
=== Version 6 (current) ===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
<br />
[[Category: DSL]]</div>Aa456