High-Speed DSL Internet Access
Community Access Fund sign-up for Ottawa Community Housing residents
DSL from NCF
NCF's purpose is to support people of Canada's national capital
region in enjoying the benefits of the internet. NCF is governed by its members (including you,
after joining), and is a not-for-profit alternative to commercial internet providers. We
appreciate your support, please join us. (The more members we have, the more we can do for
members and our region, including lower prices.)
- Dry DSL
To keep things simple and transparent, all plans are month-to-month pay-in-advance
arrangements. There is no long-term contract, and there are no hidden charges or deceptive
promotional tricks. NCF is a not-for-profit and
exists to help make the national capital region a better place, and to serve its members
(including you when you join).
Typically it takes about five business days to activate DSL. During sign-up,
you can tell us which date would be convenient for you.
A credit card (VISA or MasterCard) is required at sign-up, but afterwards you can
switch to pre-authorized auto-debit.
You'll need a DSL modem, which can be purchased ready to plug in from NCF (see below)
|If DSL service cannot be established to your location, you'll receive a full refund
(service plus DSL hardware). If service has been established but you're not satisfied, you can
receive a refund for returned DSL hardware (but not service) within the first month (hardware
and packaging must be in resaleable condition).|
Standard DSL is DSL over a telephone line that is
also carrying traditional telephone land-line service (ie., has dial tone).
Dry DSL is DSL over telephone wires carrying only internet traffic, without
traditional land-line telephone service (ie., no dial tone). Dry DSL is for people
who want internet but do not want traditional land-line telephone service.
Plan name: #planName#
Speed: Up to #speedDown# Mb/s down, #speedUp# Mb/s up (actual rate depends on your line,
data source, etc)
Included usage: Unlimited usage per month
Included usage: Up to #usage# GB per month
Extra usage: Blocks of #chunkSize# GB at #chunkPrice# per block
Speed Typically 7 Mb/s is good for one person using most internet services
these days. However, if you want faster downloads, or your household will have more than
one person using the internet heavily at the same time, you may prefer a higher speed.
Usage Mornings are unlimited (2am to noon). All plans includes a block of afternoon-evening usage per month. Very few people need more than that, but if you do, more usage
can be purchased in advance, as part of your monthly payment, or can be purchased at any
time during the month, using an NCF web page.
categories by time-of-day
Use as much as you like
Use up to 350 GB
— Night —
— Morning —
— Afternoon —
— Evening —
How much is enough? If you've had DSL or cable internet before, you probably already
know or can find out how much you typically use. Otherwise, if you're new to high-speed
internet, the FAQ: Usage section below contains some tips for estimating
NCF is pretty relaxed about usage. You can monitor your usage using an NCF
Plan name: #planName#
For Dry DSL, there's a one-time dry installation fee for Bell Canada to prepare the line.
If you select one of the higher speed services, there's a one-time $#dslFttnInstall#
installation fee, which includes a Bell Canada technician visit to your location to ensure that
your service is as good as possible.
It typically takes about five days notice to activate DSL. If you specify a date further
than five days out, it can usually be arranged on a date of your choice. See the FAQ below
for tips if you are changing providers.
Plan name: #planName#
Modem type: #modemType# (available, pre-programmed and ready to plug in, from NCF)
You need a DSL modem that is able to handle the upload speed of the service you select.
Services with upload speeds greater than 1 Mb/s require a VDSL modem; otherwise, for upload
speeds of 1 Mb/s or less, a DSL2+ modem is what you need. Both types are available from NCF,
pre-programmed and ready to plug in -- see below.
You can place an order for a modem during the sign-up process.
Why is NCF so inexpensive?
NCF's rates for DSL are low because NCF is not-for-profit
(no shareholders to pay), we don't spend oodles on
adverstising (we rely on word of mouth), and members help members (lower help desk costs).
And the more NCF members using DSL, the lower our prices can be -- so please tell your friends
about DSL at NCF!
DSL service involves several layers of businesses, starting with
Bell Canada, the company that owns and operates the fiber optics network to your neighbourhood
'node' and copper wires to your home.
Bell's wires carry voice and/or internet signals between you and a central office in
your neighbourhood. Other companies connect voice and/or internet signals
between central offices. Finally, others provide services such as help,
internet services (like email) or entertainment (like NetFlix). No matter who you
pay for DSL and service plans, underlying it all are the same copper wires carrying DSL and/or
voice signals, operated by Bell Canada at a price regulated by the CRTC.
Commercial for-profit DSL service providers typically spend a lot on marketing and
advertising, and pay profits to shareholders -- and therefore need to charge a lot.
Bell Internet is an example of a commercial DSL retailer. Both NCF and Bell Internet
purchase DSL from Bell Canada; you get exactly the same DSL in either case.
Bell Internet charges a substantially higher monthly rate and includes services such
MSN 'HotMail' -- but the DSL part is exactly the same as offered by NCF.
So don't worry about from whom you get DSL -- it's all the same, at the
line speed level. The only performance difference to think about is the
quality of the network used by your provider to connect the neighbourhood
central offices to the internet, which affects your response time and
throughput -- these are monitored by network engineers.
The speed of the DSL service depends on the length and quality of the wire between
your residence and the neighbourhood telephone office. If you are too far away or the wires
to your location has quality problems, the speed you experience may not reach the target speed.
DSL works by adding an internet capability, leaving a voice channel
always free for voice. With DSL, voice and internet are always available, even
simultaneously; you can use your telephone and computer(s) at the same time.
What do I need?
DSL Modem ('Gateway')
DSL requires a 'DSL modem' at your end. A DSL modem
usually includes a router in one small unit that attaches to
your phone line using a regular telephone jack, and connects to your computer
via ethernet, USB, and/or wireless (USB requires a problem-prone software driver, so we
prefer ethernet or wireless). Most computers have an ethernet port, but if
you need one, you can buy an inexpensive ethernet card at any computer shop.
Modems usually have one or four ethernet ports, allowing you to connect one or
up to four computers to the DSL. Modems are easy to use, and include a firewall
to help protect your computers from hackers.
Modems are available pre-configured and ready to operate from NCF.
The table below lists the models that we offer. You just need one.
The number of ethernet ports determines how many computers you can connect
simultaneously to the internet by ethernet cables, and the model with wireless can
also connect (multiple) wireless computers.
There are two types of DSL modems: DSL2+ and VDSL. If the upload speed of the
DSL plan you select is more than 1 Mb/s, you must have a VDSL modem. If your
plan's upload speed is 1 Mb/s or less, you can use either type (VDSL might make sense
even for plans that don't require it if you think you might upgrade your plan later).
||Modem with four ethernet ports plus wireless
If you have a stand-alone router, it is possible to operate the modem in 'bridge' mode, as
illustrated below, but we recommend using an integrated router (as in modems that have
four ports and wireless); it's less complex, more reliable, and involves one less power
transformer and box.
Second-hand equipment is sometimes available -- check NCF's DSL Equipment Buy/Sell discussion group
for current listings (requires login; if you are not yet an NCF member, you can
Phone Line Filters
|A DSL line filter|
DSL requires filters for your phones to block line noise that would otherwise slop
from the internet channel into the voice channel. You need to filter all devices
plugged into your telephone wiring (e.g., telephones, answering machines,
fax, 56k dial-up modems, etc.) except for your DSL modem. The filters are easy to
install -- just plug the filter into a telephone jack and then plug the telephone
into the filter.
Line filters for your telephone(s) are available from NCF.
|Line filter||Gentek BB0001, $0 each|
Where Your Payment Goes
Most of your monthly payment goes to Bell Canada for DSL,
and small pieces go to the network provider and to NCF (used to pay for staff, computers,
and an office). Bell Canada is a for-profit corporation regulated by the CRTC. NCF is a
not-for-profit organization, directed by its thousands of Ottawa-area members.
I currently have DSL from Bell (or another provider) and want to switch to NCF. How do I do it?
Do I get backup dialup access, as well as DSL?
I'm planning to drop my land-line and only use a cellphone. Can I still get DSL from NCF?
Can I get Business DSL?
I currently have cable internet from Rogers. Can I use the modem I already have?
When are my payments made?
Are there any other fees, monthly or not, or costs?
What happens if my payment bounces or is late?
How do I pay?
What if I want to cancel?
I have a problem with my bill. What do I do?
No Longer applicable - All plans are Unlimited as of 2017-May-01
I'm moving. How do I maintain my NCF DSL service?
I love what NCF is doing, what can I do to help?
Sharing your DSL with neighbours
Can I share my NCF DSL with neighbours?
How would I share my DSL?
How do I monitor our shared usage?
Are there privacy concerns with sharing?
Are NCF office people able to help me resolve home network problems?
Technical questions about NCF's DSL
After I've signed up, how do I get set up?
How do I get help?
Do I have to buy a modem from NCF?
How many email addresses can I get?
Can I run my own servers?
Can I get a static IP?
I'm planning on changing my local telephone (analog voice) service provider. How does that affect my DSL service?
I can't get online. What do I do?
Dry DSL questions
What is the difference between Bands A, B or C?
Will I be able to use a dial-up modem over dry DSL?
Will I be able to send or receive faxes over dry DSL?
Will I be able to use VoIP with dry DSL?
Will my home alarm system work with dry DSL service?
How fast is DSL?
How fast is fast enough?
Why is having a DSL modem with built-in router better?
How does DSL compare with cable internet? Or Bell's Fibe service?
My phone line is pulse dial, not TouchTone. Is that OK?
Why sign-up for DSL from NCF?
|I currently have DSL from Bell (or another provider) and want to switch to NCF. How do I do it?
||The key to minimizing downtime is to plan ahead at least a week. Pick a date for the switch of service (perhaps at the end of your contract with your current provider, or the end of a billing period). Cancel with your current provider, and ask them what will be the last day of service and ask for a confirmation number. Then, when you sign up with NCF, enter this date and the confirmation number in the sign-up form ('end of service date'). We'll do what we can to ensure service starts on that day. It's important to make these arrangements at least a week ahead of the date.
|Do I get backup dialup access, as well as DSL?
||Yes, your NCF account entitles you to dial-up access too -- see this
overview page for more information.
|I'm planning to drop my land-line and only use a cellphone. Can I still get DSL from NCF?
||Yes, you can drop your land-line, use only a cellphone for voice, and then get DSL (only) on your land-line for high-speed internet. It's call 'dry DSL' and a lot of people are doing it. Click here for more information.
|Can I get Business DSL?
||Absolutely! You can sign up on-line by selecting "organizational" rather than "residential" service (above), or phone the NCF office at 613-721-1773 ext. 0.
|I currently have cable internet from Rogers. Can I use the modem I already have?
||Rogers offers you internet over your cable wiring. NCF's DSL uses your
telephone wiring, so you'll need to have a DSL modem, not a cable
(or DOCSIS) modem.
|When are my payments made?
||Payments are made monthly, a few days before the day-of-the-month on which your service first started (the 'activation date'). For example, a person who signs up on the 10th of the month and has service activated on the 15th (their 'anniversary day') would have their credit card charged on the 8th of each month or there about.
Payments are processed a few days in advance so if there is a processing problem, we'll have a bit of time to contact people to resolve the problem (otherwise we'd have to interrupt service).
The first payment is processed when you sign up. The first month of service starts usually a few days later, on your activation date.
|Are there any other fees, monthly or not, or costs?
||Tax applies to DSL service (13% HST for Ontario, 5% GST for Quebec).
If you want your service moved (e.g., from one location to another), or if you change voice service provider (e.g., Primus to Bell), there is a $49.95 + tax charge.
If you change the type of DSL service (e.g., 'dry' or 'regular'), there's a $49.95 + tax fee.
|What happens if my payment bounces or is late?
||If your payment 'bounces' (is rejected by your bank) or is late, it causes work for NCF's office staff to straighten things out. To cover this effort, NCF may add $10 to your bill. Please make sure you have sufficient funds in your account.
|How do I pay?
||You can pay with MasterCard or VISA credit or debit cards or in cash at the office.
For monthly service fees, you can pay with credit or debit cards, pre-authorized debit through your bank, or coming into the office to pay by debit card or cash. You can also pre-pay up to a year at a time, if you'd like.
We encourage people to pay with credit card as it is usually most efficient for members and for us, but ultimately it's up to you!
|What if I want to cancel?
||Just contact us by email (email@example.com) or call the office 613-721-1773 ext. 0 and we will cancel your service either immediately, or on another date of your choice. Please note that we refund for partial month.
|I have a problem with my bill. What do I do?
||Give us a call at the NCF office at 613-721-1773 or email firstname.lastname@example.org.
|No Longer applicable - All plans are Unlimited as of 2017-May-01
This is kept for historical reason only - all plans are Unlimited as of 2017-May-01
350 GB is a lot of use in a month however, don't worry if you need more. For an occasional month of high use, your account will be automatically billed $5.00 for every 25 GB (or part thereof) over 350 GB up to a maximum of $20. If you find yourself regularly using more than what's in your plan, you can upgrade it to unlimited usage.
|I'm moving. How do I maintain my NCF DSL service?
||Please contact us or send us an office message a week in in advance so that we can verify availability at your new location and arrange the DSL installation. You may lose DSL service for a few days during the move. The fee for work relating to the move is $49.95 + tax, depending on the type of line and move.
|I love what NCF is doing, what can I do to help?
||The best way to help NCF do more and get better is to donate or volunteer. NCF relies on support from its members. Donations to NCF help provide internet access to others less fortunate, and help to improve NCF internet services. You can donate online at the NCF donation web page; you can arrange monthly donations there as well (many members donate monthly).
Another good way to help is to tell people about NCF. The more people using NCF, the less it costs per member.
Sharing your DSL with neighbours
|Can I share my NCF DSL with neighbours?
||Yes, NCF encourages members to share their DSL with their neighbours. NCF
believes that cooperation among neighbours helps make Ottawa a better place.
|How would I share my DSL?
Three neighbours might share a single high speed DSL connection like this:
We'd like everyone in a sharing group to become NCF members (even if only a free,
StartPage-only member). One member subscribes to NCF DSL service and purchases a
DSL modem with wireless capability. The subscribing member
could connect computers to the router using ethernet cables, and all parties
(typically within 60m and often farther) could connect using wireless. Each computer
accessing the DSL modem by wireless requires a wireless card (most laptops have them built in, otherwise inexpensive add-ons). Wireless security is built-in, and access control can be by password
and/or wireless ID (modems typically allow you to limit connections to only
computers that you specify). Each family could contribute $10 to the member paying for
the service and everyone would have high speed access for a price not much higher
Usage charges would apply only if total usage exceeds the monthly free
usage amount. It's up to you and your neighbours to manage that. Generally
most families use much less than the monthly free usage.
|How do I monitor our shared usage?
||Usage is tracked by most DSL modems. Also, NCF has a
DSL usage web page
that display your usage. However, both of these usage measures will only tell you the total usage by your DSL line; they are not able to list usage by computer, for example, within your home or shared network.
|Are there privacy concerns with sharing?
Here's one way to think about it -- if you have configured your computer to be
safe on the internet (eg., by using a firewall), it should be no less safe when it
is connected to a router shared with a neighbour.
However, if you enable file or printer sharing on any of your computers, you need
to think about how to do that without losing privacy.
The ideal candidates for sharing are neighbours who each have only
one computer (and thus no need to enable file sharing), each with their own firewall.
|Are NCF office people able to help me resolve home network problems?
||We don't have the resources to help debug home network problems, but please
visit the NCF's DSL Help Desk or Help Desk for tips and advice from other NCF members. (Please contribute your ideas
there too -- it's a way you can help make Ottawa a better place.)
Technical questions about NCF's DSL
|After I've signed up, how do I get set up?
||In most cases, it's simple -- just plug things in and your computer will do the rest. Follow the instructions that come with the modem for how to plug in the line filters and modem. If you purchased a modem from NCF, NCF will have pre-configured it with your NCF Username and password, and it should work immediately (if you don't have a pre-configured modem, you'll have to enter just NCF Username 'email@example.com' and DSL password information; if you are asked for ATM VC info, use 'PVC2', and enter 'VPI: 0 VCI: 35'). If you have problems, check out
our DSL help pages,
or the DSL Help Desk.
|How do I get help?
||Check out our DSL help pages,
or the DSL discussion group. Or, call the
NCF helpline, at 613-721-1773.
|Do I have to buy a modem from NCF?
||No, but the DSL modems we offer are trouble-free. We aren't
equipped with information to troubleshoot other modem types.
|How many email addresses can I get?
||With your DSL service, you have an NCF membership, and that gives you one email address. If you need more email addresses for others in your household, just register an NCF membership for each person.
|Can I run my own servers?
||Yes. (Some people want to operate their computer as a server, eg., a web server, for others
on the internet.)
|Can I get a static IP?
Yes, for an additional $4 + tax per month.
A 'static IP' is an IP address that doesn't change. For a typical dial-up
or DSL connection, you get a different IP address each
time you connect to your ISP (an IP address is your computer's unique
identifier on the Internet.) This is fine for normal usage (email, web
surfing, etc.), but if you want to run your own servers then it's best
for your computer to be known by the same identifier all the time: you want your IP
address to stay the same (or "static") for every connection.
|I'm planning on changing my local telephone (analog voice) service provider. How does that affect my DSL service?
You may lose service for 1-2 business days if something goes wrong. Please
leave us a message 7-10 business days in advance to make the transition as smooth as possible.
If you are switching to a provider other than Bell, you will need to contact your new telephone supplier to get a circuit line number for us for your phone line. In addition, ask for BCRIS (Bell Customer Record and Information System) In & Out numbers so that the DSL re-connect can go as smooth as possible.
If you are switching to a 'digital telephone service' (VoIP) such as 'Rogers Digital', 'Vonage' or others, and terminating your traditional analog voice service, please check out dry copper DSL from NCF.
We're charged by Bell to change voice service providers, which we pass on to you. At the moment, that charge is $25 + tax
|I can't get online. What do I do?
||Please see our troubleshooting page.
Following troubleshooting steps is important because it avoids the situation where a Bell technician is dispatched to your home only to determine that the problem is with elements of the service for which you are responsible. These can be items like home wiring, modem configuration or device setup.
In such situations, Bell will then levy a fee of about $100 which we have to pass on to you - and we want to help you avoid getting hit with that.
Dry DSL questions
|What is the difference between Bands A, B or C?
||'Band' is a rough measure of the cost for Bell to provide DSL service to your location, and is related to line length. The definition and price for each band is regulated by the CRTC. Bands range from urban areas (A) to difficult-to-access rurald locations (G).
As of May 2016, NCF charges a fixed monthly fee of $7.00 + tax, regardless of the actual band.
|Will I be able to use a dial-up modem over dry DSL?
||Dry DSL has no voice service. Dial-up modems depend on the presence of a voice service. To use a dial-up modem, you need a telephone line that has an operating voice service; you need regular DSL.
|Will I be able to send or receive faxes over dry DSL?
||No, faxes depend on a voice service. If you want to send/receive faxes over your telephone line, you need a telephone line with an operating voice service; you need regular DSL.
|Will I be able to use VoIP with dry DSL?
||Yes, VoIP sends its information over the internet (DSL) channel, so you can use VoIP (Voice over IP) on dry (or regular) DSL. VoIP works with an internet connection of any speed.
|Will my home alarm system work with dry DSL service?
||Home alarm systems typically send their signals over the voice service of a phone line, and thus may not work with Dry DSL, since it has no voice service. However, you should check with the supplier of your alarm service to find out what needs to be done, if anything, for it to operate with Dry DSL.
Regular DSL has a voice service.
|How fast is DSL?
How fast is fast enough?
DSL download speed typically starts at 6 Mb/s and goes higher, faster than dial-up. DSL is classified as 'broadband', meaning it provide high throughput.
The maximum speed of the DSL download depends on the length and quality of the line between your residence and the neighbourhood equipment. Download speed is typically capped at a certain speed by the equipment, depending upon the speed you choose, but if you are too far or if your line has quality problems, it may not reach the expected speed.
Bell is responsible for building the network that carries DSL in Ontario/Quebec and steadily improve its breadth and quality. In most urban areas it is now capable of up to 50 Mb/s, which is achieved by using fiber to neighbourhood 'nodes' and then from there to homes using copper line (hence the phrase 'fiber to the node' or acronym 'FTTN').
Other factors that affect throughput include the load on the web site supplying the information, network congestion, the number of simultaneous users of your connection, and your computer.
Real-time video streaming is the most demanding of the typical uses of a broadband connection. Video streaming typically requires 1.5 Mb/s for normal quality, 3 Mb/s for SD quality, and 5 Mb/s for HD quality.
|Why is having a DSL modem with built-in router better?
With multi-port modems you can plug in up to 4 devices and instantly have a home network. Wireless is even easier. A built-in router makes all this possible.
Having a built-in router also provides security benefits. 'Network address translation', a router function, means that your home network will be less visible to the internet -- reducing the risk of malicious activity that might harm your computers. This is a tremendous layer of security. You can buy inexpensive modems and routers separately, but not for the cost of a combined modem/router (which combines a modem, router, and firewall into one device) from NCF.
However, having a router does not protect you from email-borne viruses or from spyware that you download. You should still take precautions against that.
|How does DSL compare with cable internet? Or Bell's Fibe service?
DSL and cable internet are both 'broadband' and thus both support features like
streaming video and VoIP. Cable is shared with others, and therefore the
bandwidth you get varies depending on how many other people are connected and
using their system; when no one else on your cable is using their system, the
bandwidth you get can be higher than with DSL. With DSL, your DSL connection
is entirely yours.
Bell also offers DSL over its wires, and calls the service 'Fibe' (even though at your home it arrives
over usual copper 'phone' wires, not fiber optics). All DSL in Ontario and Quebec is delivered to your home by wires owned by Bell Canada, no matter who you pay (they, in turn, pay Bell, regulated by the CRTC).
|My phone line is pulse dial, not TouchTone. Is that OK?
||Bell Canada requires that you have TouchTone dialing (not pulse dial) to have DSL service.
|Why sign-up for DSL from NCF?
NCF is owned by its members, a large group of people in the national capital area (including you, if you join), so you can have confidence that NCF will look for ways to improve upon whatever our suppliers provide. NCF will always strive to maximize benefit for its members.
NCF is the national capital region's not-for-profit alternative to commercial internet providers.
By signing up with NCF, you help strengthen NCF by increasing its economies of scale. With your decision, you decide which group/corporation you want to strengthen.