Why can't I log in?

Some possible reasons why you might not be able to log in:

• Your account ID and password combination might be incorrect. First, make sure you login with your NCF account ID, e.g. "ew197", and not your email alias or name (if you have forgotten your NCF account ID, please contact the NCF office for assistance). Then check that your password is correct. The password is case sensitive, so check your CAPS LOCK key (make sure the CAPS LOCK light on your keyboard is off).
• If you have registered recently, NCF might still be waiting for identification from you to activate your account. Check the status of your registration here.
• NCF accounts must be renewed annually. If your account is long overdue for renewal, it might have been deactivated. Please call the NCF office if you forgot to renew your account.
• Sometimes exiting your browser (closing all browser windows) and then restarting it will solve a login problem.

If auto-login isn't working for you, be sure that the password you entered using 'Your Preferences' (from the StartPage) for auto-login is correct. If it is incorrect or out of date, you'll get the login page with the "please enter a valid account ID and password" even though auto-login is enabled.

How to enable browser 'cookies'

The NCF web site uses browser 'cookies' to remember who you are as you move from one NCF page to another. Normally, browsers accept cookies by default when they are installed. Please consult the Help facility for your browser about enabling cookies.

Another possibility is that you may have a firewall or 'ad blocker' preventing your browser from using cookies. For NCF's site to work, your browser must accept session cookies from the domain 'ncf.ca' (and persistent cookies if you want to save your login settings).

No third-party cookies are used by NCF.

How to enable 'JavaScript'

The NCF web site uses 'JavaScript' to augment what can be done with plain HTML. Normally, browsers enable JavaScript by default when they are installed. Please consult the Help facility for your browser about enabling JavaScript. Some very old browsers do not support JavaScript, and we regret that such browsers cannot be used to browse the NCF web site.

How to turn off browser warning messages

Browser warning messages can generally be suppressed using your browser's 'Options' settings, usually under 'Tools' in most browsers.

For example, as control is transferred from the secure login page to the unencrypted StartPage, your browser may display a message saying "You are about to be redirected to a connection that is not secure". To suppress that message in Internet Explorer, go to the Tools menu and select Options; select the Advanced tab, then scroll to the bottom and unselect 'Warn if changing between secure and not secure mode'.