Executive Director's Report August 2000 =========================== September 17, 2000 By Christopher L. Cope (execdir@freenet.carleton.ca) Contents: 1. Status Report 2. Administration & Funding 3. Member Services and Future Initiatives 4. System Administration Appendices A Chart showing Registration Donations B Chart showing Renewal Donations C Chart showing Membership Activity D Chart showing Sponsorship, Homepage Data and Information Providers E Chart showing Modem Usage Data - Weekly Sessions F Chart showing Modem Usage Data - Unique Users G Chart showing Modem Availability & Test Data H Chart showing Modem Error Data 1. Status Report ================ a) Five Key Indicators: June July % | July % 2000 2000 Inc/Dec | 1999 Inc/Dec ~~~~~~~ ~~~~~~~~ ~~~~~~~ | ~~~~~~~~ ~~~~~~~ 1. Number of members: 8,678 8,344 -3.8% | 12,438 -49.1% 2. Donation Revenue: $10,420 $7,639 -26.7% | $ 7,465 2.3% 3. Percentage donating: 79.3% 76.9% -3.0% | 65.4% 15.0% 4. Average Donation: $ 33.61 $28.29 -15.8% | $ 23.26 17.8% 5. Average Modem Failure: 15.6%* 19.21%* 23.1% | * Does not include 520-7835 or 5200-9013 b) Top Priorities - ED ~~~~~~~~~~~~~~~~~~~ (1) System Reliability - Complete migration of 72 lines to RAS1500 - Optimize Mitel Extended Access (2) Monitor bandwidth consumption and connectivity (3) Projects - HRDC WebMail - Development phase (business plan) - HRDC - Thin Client - implementation phase - Urban CAP - monitor (4) Develop "Modem Funding Drive" and begin planning for other fundraisers c) Top Priorities - Sysadmin ~~~~~~~~~~~~~~~~~~~~~~~~~ (1) Implement modem line changes (2) Complete installation of RAS 1500 Remote Access Servers (3) Complete fine-tuning of Extended Access at Mitel (4) Migrate POP server to SS10 (5) Migrate web services from Netscape to Apache on the UltraSPARC. 2. Administration & Funding =========================== a) Donation Data - New Registrations ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The number of new members exceeded Budget in August with 137 new members joining. Revenue was under Budget however at $1,691 primarily because the percentage of donors at 40.1% was well short of our predicted 85%. The situation is quite similar on a year-to-date basis, with some 1,106 new members exceeding the forecasted 784 (+41%), donating a total of $14,529 or 27% less than Budget. (See Appendix "A") b) Donation Data - Renewals ~~~~~~~~~~~~~~~~~~~~~~~~ The number of renewals in August was 214, exceeding the Budget 65%. Of these, all but one renewing member made a donation, so revenue associated with renewals was well above our forecast at $5,948 (+80%). Year-to-date renewals continue to be strong both in numbers and in revenue. 4,342 members have renewed so far this year, compared to our forecast of 3,271 (+33%) Renewal donations year-to-date total $109,917 vs. a budget figure of $83,400 (+32%). (See Appendix "B") c) Membership Activity: ~~~~~~~~~~~~~~~~~~~~ Membership continues to decline: now standing at 8,344, down -32.9% from August last year and a loss of 3.8% in the month. (See Appendix "C") d) Sponsorship, Homepage Data and Information Providers: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The current number of NCF menus stands at 1,802 (list updated by the NCF Webmaster September 14, 2000. In the previous month, a substantial decline to 644 was reported in error - data was harvested from an incomplete partial list. The number of personal homepages declined by 41 in August and now stands at 704. This figure represents some 8.4% of our current members. (See Appendix "D) e) Modem Usage Data ~~~~~~~~~~~~~~~~ (i) Weekly Sessions: The number of weekly sessions increased to 42,404 in August. This figure is harvested by combining statistics available at "go usage" with a manual analysis of the radius logs from Mitel and our new RAS1500 units. Text sessions comprise just 29% with PPP sessions accounting for 71% of the total. (See Appendix "E") (ii) Unique Users in a one-week period: The number of unique users increased to 4,767 this month, but because this figure is an amalgam of Freeport and radius logs, some members may have been counted twice. (See Appendix "F") f) Modem Availability ~~~~~~~~~~~~~~~~~~ Modem testing was performed on August 11th. A total of 943 attempts were made. The test software has not yet been modified to incorporate the new dial-up keystrokes and continues to report failed connections for 520-9013 (includes 520-7835). The average failure rate this month for 520-1135 (including 520-1130) and the Mitel lines was 19.21% 3. Member Services and Future Initiatives ========================================== a) Projects ~~~~~~~~ (i) Extended Access II - RMOC: Progress will be contingent on moving ahead with Smart Capital Project. (ii) Industry Canada - Smart Capital: I attended a meeting of the Smart Capital Steering Committee on August 24, 2000. Paul Wilker of OCRI assisted by Brian Cavan chaired the meeting. All SmartCapital partners were represented. The funding reduction from Industry Canada was confirmed, with a reduced funding envelope of $4.58M, a reduction of approximately 8%. All partners were asked to revise their statements of work to reflect a similar reduction. A common services strategy will be developed. OCRI will hire a consultant to explore potential cost reductions through shared services. This may be particularly useful to NCF as many of our project partners are potential users of our services and sources of new members. A facilitated 'show & tell' event allowing all project partners to describe their own SmartCapital projects will be planned. SmartCapital portal will be developed, likely using Industry Canada's Access.ca. Jeff Bossert (au025) has prepared a revised SOW for the NCF projects and submitted it to OCRI for incorporation into the master SmartCapital contract. October 15, 2000 is the target date for finalizing the contract between OCRI and Industry Canada. We expect therefore that the project start will not be before mid November. (iii) Industry Canada - Urban CAP: I also attended a meeting of the steering committee for the Urban CAP Consortium on August 24, 2000. All CAP networks were represented as well as co-ordinating partner OCRI and NCF. Most networks will have some of their sites up and running by January 1, 2001. Sites that will come under the umbrella of the new City of Ottawa, including libraries, municipal buildings and some Employment centres are particularly anxious to be up by the beginning of the year in order to offer a means to access the City's new "Point of Service" program or so-called one-stop-shopping window on the Internet. CAP sites located schools are expected to be available before year-end as well. A formal launch will be held in late January or early February. The City's communications staff has already begun working on a promotion strategy for the launch. Co-ordinated training materials, group purchasing and a Single phone number for all CAP sites in the region are in the works. Many of the partners have indicated that they are awaiting NCF's Thin Client and WebMail services. Our association with the group is expected to be beneficial as we look to their constituents and customers as a source of new NCF members. (iv) HRDC (Office of Learning Technology): Thin Client We have been informed that we will receive the last of the software and licenses necessary to proceed with this project shortly and that various hurdles related to confidentiality etc. have been met. Once all software and licenses are in hand, we will proceed to the next step obtaining hardware. (v) HRDC (Office of Learning Technology: Web-mail HRDC asked us to re-submit our working budget for the development phase of this project in accordance with their recently implemented template. We await the final green light and first instalment. b) Bandwidth ~~~~~~~~~ Now that students are back to campus, we are able to assess the quality of our connection. Some latency has become evident especially using telnet and pages served from the webserver are somewhat slower than in the summer, but generally bandwidth seems to be sufficient and much better than last year. Carleton is expected to increase their bandwidth to the backbone supplier and continue with network changes to further enhance bandwidth availability and usage. c) New Access Servers ~~~~~~~~~~~~~~~~~~ The new 3Com RAS access servers have been very problematic with nearly half of the original units requiring warranty replacement. One replacement unit required a further replacement. All three units together with their six expansion units are now in place and apparently working properly. Individual ports have been tested, but we will know for certain how the units respond under full load after Wednesday September 27th when the units will be fully populated with 72 lines. d) Bookkeeper ~~~~~~~~~~ Rudy Wytenburg (ar909), continues to handle the job and has indicated that he is happy to continue as our accountant. Accordingly, a search for a replacement has been deferred. f) Alcatel Donation ~~~~~~~~~~~~~~~~ We were fortunate to learn that Alcatel Networks planned to scrap some equipment that would be useful to FreeNet and several of our community partners. Michael Mei (bi195), (Alcatel's Product Manager, Access OEMs) arranged an opportunity for representatives of the Ottawa Carleton School Board and FreeNet to visit their warehouse on Saturday August 26th and select items that would be useful. Graham Becket (aw968), René Dalle (af842), Chris Hawley (ah654), the Sysadmin and myself joined the group from OCSB and representatives from Alcatel. Of particular interest to NCF were four 3-slot Tigris access servers. Alcatel no longer sells Tigris products, although they are still current and considered to be excellent "high end" remote access solutions. Tigris is now sold by Ericsson (http://www.ericsson.com/datacom/products/wan_access/tigris). We were able to obtain a quantity of controller cards and modem cards together with several E-1 and one quad T1 card. The units require digital telephone service and E-1 is the European standard, unavailable here. There may be ways for us to convert our existing analog lines at Carleton to digital however and in any event these units may become useful in future or for extended access projects. Also included in the lot were several switches, hubs and network cards, including six 3Com 24 port 100BaseT switches from their Super Stack line, the same range as our new RAS1500 units. We also obtained four chassis, containing Pentium motherboards and CPUs. We hope that these can be made to work as computers in the office. Graham Becket (aw958) is exploring the possibilities with these machines. 4 Power Macs and 4 older Macs were obtained and Sandy Shaw (aa328) is looking to salvage memory etc. from the older units to upgrade the better ones and add these to the office as well. We also obtained a number of 72 pin 16 MEG memory chips that will be deployed in existing office equipment. A large amount of equipment was transferred to storage at Confederation High School to avoid unwanted disposal. The School Board will use some of this equipment and the remainder will be offered to community organizations. Twenty of the switches will be used for the Millennium Learning Centre project; six will go to Carleton University; and the remainder is to be offered to others. Included in this group are switches, hubs, ISDN routers, ATM switchgear, more of the units with Pentium motherboards etc. There is also a 7-slot Tigris chassis that NCF has earmarked as something we might want. Mr. Mei has also marked several skids to be retained for a short while (in the Alcatel warehouse) for other community organizations or schools who can use the gear. Most of this latter equipment consists of ATM equipment, but there are a number of switches and ISDN routers. Mr. Mei has been in contact with Ericsson in regard to some of this gear and hopes to swap several units for Tigris gear, which could be useful for us. g) High Tech Directory ~~~~~~~~~~~~~~~~~~~ Graeme Becket (aw958), Richard Bethell (cj434) and I met with Richard Webb (dw413) on August 29th, to discuss Mr Webb's ideas about the formation of an NCF High Tech Directory. Included in Mr Webb's plans are ideas about including logos with the various entries, which would be paid for by those companies wishing the service. Mr. Webb, who wishes to be compensated by NCF for running this project, is to submit a proposal to the Board for its consideration. h) Speakers Team ~~~~~~~~~~~~~ Because of other priorities, Richard Laframboise (ej227) has indicated that he can no longer lead the Speakers Team. For the moment, a replacement will not be sought, but as strategies and plans arise from the current visioning and planning effort, a revamped Speakers Team will be formed in keeping with the then current Communications strategy. 4. System Administration ======================== a) Reliability Concerns ~~~~~~~~~~~~~~~~~~~~ In accordance with the plan detailed last month, the NCF modem pool reconfiguration is scheduled for Wednesday September 27th. Call-forward busy on 520-9013 to 520-7835 Call-forward no-answer on 520-9013 to 520-7835 Huntgroup 520-7835: remove 14 Centrex lines (1 to remain) Huntgroup 520-1135: remove 48 Centrex lines Huntgroup 520-9013: add 14 Centrex lines (from 520-7835) Huntgroup 520-9013: add 48 Centrex lines (from 520-1135) Remove lines from the end of the existing huntgroups Bell has confirmed that their central office folks will start the order/programming changes early that day (3:00 AM is what we were told). Our part of the change will require downtime later that morning. The added high-speed lines should greatly reduce the number of busy signals and the new equipment is expected to operate more reliably then the existing servers plus reduce loads on the older units helping their reliability as well. b) 3Com Servers ~~~~~~~~~~~~ The 3Com servers: freenet-annex5, freenet-annex6, freenet-annex7 are all configured and will be put into production on September 27th. c) Community Portal ~~~~~~~~~~~~~~~~ Dan Green (bd304) continues the development of an NCF portal system. He has been working on developing the NCF portal based on a newly released but functional and documented portal system called "lloop". The system is released under the GNU GPL, so Dan will be able to incorporate software modules he has already written into the lloop project, and forward his changes to the authors of the software, SourceGear Corporation. For more information, visit the company websites: http://www.lloop.com/ - http://www.sourcegear.com/. d) Extended Access - Mitel ~~~~~~~~~~~~~~~~~~~~~~~ Staff from Mitel phone services division has been tasked with re-programming their PBX to resolve problems related to the NCF trunks. e) Migrate POP ~~~~~~~~~~~ A Sun Sparc 10 has been configured and tested and is now ready to be dropped in to replace the current freenet7. The replacement unit is considerably more robust than the current server and more able to handle the increasing POP mail loads. This project will be completed following implementation of the telephone line changes and commissioning of the new RAS 1500 units. f) Apache Webserver ~~~~~~~~~~~~~~~~ The Apache server running on freenet9 has proven quite stable. Migration of the webroot and search engine as well as the configuration of software redirects and virtual servers currently being served by the production webserver will become priority pending completion of phone line changes and implementation of the new POP server. ----------------------------------------------------------------------- Appendix A Registration Donations ~~~~~~~~~~~~~~~~~~~~~~ No. No. % Of Avg. Avg. New Budget Regist Memb $ Budget Regist Donat'n Memb. (No.) Var Donate Donate Amount ($) Var Donat'n All New ~~~~~ ~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 2,521 4,200 -40% 1,198 47.5% $28,153 $42,000 -33% $23.50 $11.17 Avg'99 210 350 -40% 100 47.5% $ 2,346 $ 3,500 -33% $23.50 $11.17 2000 Jan. 162 98 65% 73 45.1% $ 1,743 $ 2,500 -30% $23.88 $10.76 Feb. 191 98 95% 64 33.5% $ 2,021 $ 2,500 -19% $31.58 $10.58 Mar. 153 98 56% 92 60.1% $ 2,871 $ 2,500 15% $31.21 $18.78 Apr. 115 98 17% 66 57.4% $ 1,620 $ 2,500 -35% $24.55 $14.09 May. 112 98 13% 59 52.7% $ 1,707 $ 2,500 -32% $28.93 $15.24 Jun. 122 98 24% 51 41.8% $ 1,368 $ 2,500 -45% $26.82 $11.21 Jul. 114 98 16% 59 51.8% $ 1,508 $ 2,500 -40% $25.56 $13.23 Aug. 137 98 40% 55 40.1% $ 1,691 $ 2,500 -32% $30.75 $12.34 Sep. 98 $ 2,500 Oct. 98 $ 2,500 Nov. 98 $ 2,500 Dec. 98 $ 2,500 ~~~~~ ~~~~~ ~~~~ ~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 1,106 784 41% 519 46.9% $14,529 $20,000 -27% $27.99 $13.14 Avg'00 138 98 41% 65 46.9% $ 1,816 $ 2,500 -27% $27.99 $13.14 Appendix B Renewal Donations ~~~~~~~~~~~~~~~~~ No. % Of Avg. Renwl No. Budget Renwl Renwl $ Budget Renwl Donate Renwl (No.) Var Donate Donate Amount ($) Var Donatn All Ren ~~~~~ ~~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 6,587 8,892 -26% 5,554 84% $149,521 $181,400 -18% $26.92 $22.70 AVG'99 549 741 -26% 463 84% $ 12,460 $ 15,117 -18% $26.92 $22.70 Jan. 741 580 28% 441 60% $ 13,453 $ 14,800 -9% $30.51 $18.16 Feb. 899 549 64% 520 58% $ 19,069 $ 14,000 36% $36.67 $21.21 Mar. 738 647 14% 667 90% $ 22,097 $ 16,500 34% $33.13 $29.94 Apr. 598 588 2% 430 72% $ 17,358 $ 15,000 16% $40.37 $29.03 May. 501 412 22% 344 69% $ 11,745 $ 10,500 12% $34.14 $23.44 Jun. 374 208 80% 334 89% $ 11,335 $ 5,300 114% $33.94 $30.31 Jul. 277 157 77% 251 91% $ 8,912 $ 4,000 123% $35.51 $32.17 Aug. 214 129 65% 215 100% $ 5,948 $ 3,300 80% $27.67 $27.79 Sep. 78 $ 2,000 Oct. 106 $ 2,700 Nov. 208 $ 5,300 Dec. 482 $ 12,300 ~~~~~ ~~~~~~ ~~~ ~~~~~ ~~~~ ~~~~~~~~ ~~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 4,342 3,271 33% 3,202 74% $109,917 $ 83,400 32% $34.33 $25.31 AVG'00 543 409 33% 400 74% $ 13,740 $ 10,425 32% $34.33 $25.31 Appendix C Membership Activity ~~~~~~~~~~~~~~~~~~~~ |Member | Current |To line| Actual |Ratio |Number Forecast Number Forecast Number Number # of % inc. | |Of New No. of Members No. of Members Members Members -dec. |Lns :1 |Members New Memb Renewed Renewed Un-arch Archvd ~~~~~~~ ~~~~~~ |~~~~~~~|~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~ 1999 | | Dec. 10,325 -2.6% |213 48| 114 400 405 387 22 411 | | 2000 | | Jan. 10,005 -3.1% |213 47| 162 98 741 580 13 323 Feb. 9,992 -0.1% |213 47| 191 98 899 549 1 217 Mar. 9,924 -0.7% |213 47| 153 98 738 647 24 195 Apr. 9,739 -1.9% |213 46| 115 98 598 588 19 329 May. 9,345 -4.0% |213 44| 112 98 501 412 10 506 Jun. 9,079 -2.8% |213 43| 122 98 374 208 12 454 Jul. 8,678 -4.4% |213 41| 114 98 277 157 20 515 Aug. 8,344 -3.8% |213 39| 137 98 214 129 26 506 Appendix D Sponsorship, Homepage Data and Information Providers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ New Total | New Total | IP % | Member % Org. Org. | Line Line | New Total Free. Inc. | Home Of Accts Accts | Spons Spons | Menus Menus Pages /Dec | Pages Memb ~~~~~ ~~~~~ | ~~~~~ ~~~~~ | ~~~~~ ~~~~~ ~~~~~ ~~~~~| ~~~~~ ~~~~ 1999 | | | Dec. 2 65| 0 8 | -20 223 223 32.7% | 841 8.1% | | | 2000 | | | Jan. 0 65| 0 8 | -5 218 268 20.2% | 848 8.5% Feb. 5 70| 0 8 | 5 223 273 1.9% | 850 8.5% Mar. 3 73| 0 8 | 1 219 274 0.4% | 845 8.5% Apr. 2 78| 0 8 | 1 1,794 414 51.1% | 831 8.5% May 0 78| 0 8 | -3 1,791 439 6.0% | 794 8.5% Jun. 4 82| 0 8 | -426 1,365 390 -11.2% | 763 8.4% Jul. 1 83| 0 8 | -721 644 404 3.6% | 745 8.6% Aug. 1 84| 0 8 |1,158* 1,802* 463 14.6% | 704 8.4% * Previous month figure incorrectly stated Appendix E Modem Usage Data - Weekly Sessions ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Sessions Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 32,146 68% 8,380 18% 40,526 86% 6,485 14% 47,011 -38% 2000 Jan. 38,628 53% 8,750 12% 47,378 65% 25,501 35% 72,879 55% Feb. 60,580 66% 7,695 8% 68,275 74% 23,985 26% 92,260 27% Mar. 36,545 54% 8,257 12% 44,802 67% 22,365 33% 67,167 -27% Apr. 31,935 53% 7,688 13% 39,623 66% 20,702 34% 60,325 -10% May. 31,475 54% 7,685 13% 39,160 67% 19,589 33% 58,749 -3% Jun. 21,710 45% 7,724 16% 29,434 61% 18,671 39% 48,105 -18% Jul. 24,618 49% 7,802 16% 32,420 65% 17,498 35% 49,918 4% Aug 33,958 57% 8,446 14% 42,404 71% 17,511 29% 59,915 20% Appendix F Modem Usage Data - Unique Users ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Users Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 3,719 41% 1,086 12% 4,805 53% 4,293 47% 9,098 -28% 2000 Jan. 3,736 39% 1,103 12% 4,839 51% 4,705 49% 9,544 5% Feb. 3,059 45% 1,050 16% 4,109 61% 2,648 39% 6,757 -29% Mar. 2,834 44% 1,040 16% 3,874 60% 2,581 40% 6,455 65% Apr. 2,719 44% 1,014 16% 3,733 61% 2,417 39% 6,150 -5% May. 2,572 44% 1,008 17% 3,580 61% 2,289 39% 5,869 -5% Jun. 2,083 41% 1,008 20% 3,091 60% 2,048 40% 5,139 -12% Jul. 2,951 50% 953 16% 3,904 67% 1,956 33% 5,860 14% Aug. 3,438 51% 1,329 20% 4,767 71% 1,909 29% 6,676 14% Appendix G Modem Availability & Test Data ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ August 11, 2000 - 943 attempts 271-9768 520-1135 520-9013 Hr:Min Samp Aval Fail Samp Aval Fail Samp Aval Fail ~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ 11:00 1 100% 0% 1 100% 0% 1 0% 100% 16:00 38 52% 36% 38 97% 2% 36 11% 61% 17:00 40 65% 32% 40 97% 2% 40 2% 30% 18:00 40 82% 17% 40 95% 5% 40 2% 65% 19:00 40 85% 15% 40 90% 10% 40 2% 35% 20:00 40 80% 17% 40 87% 12% 40 0% 35% 21:00 40 60% 40% 40 82% 17% 40 0% 27% 22:00 40 57% 40% 40 80% 20% 40 2% 20% 23:00 36 77% 22% 36 83% 16% 36 0% 55% ~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ 315 73% 24% 315 90% 9% 313 2% 48% Appendix H Modem Error Data ~~~~~~~~~~~~~~~~ 271-9768 520-1135 520-9013 ALL ~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~~~~~~ DialTimeout - 0.0% - 0.0% - 0.0% - 0.0% ModemInitTimeout - 0.0% 1 0.3% 1 0.3% 2 0.2% NoCarrier 62 19.7% 27 8.6% 1 0.3% 90 9.5% NoDialTone - 0.0% - 0.0% - 0.0% - 0.0% NoLoginPrompt - 0.0% 1 0.3% - 0.0% 1 0.1% NoServiceMenu 25 7.9% 4 1.3% 126 40.3% 155 16.4% OtherFailure - 0.0% 1 0.3% - 0.0% 1 0.1% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ TOTAL ERROR 87 27.6% 34 10.8% 128 40.9% 249 26.4%* Busy 7 2.2% - 0.0% 177 56.5% 184 19.5% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ 94 29.8% 34 10.8% 305 97.4% 433 45.9% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ SUCCESS 221 70.2% 281 89.2% 8 2.6% 510 54.1% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ 315 100.0% 315 100.0% 313 100.0% 943 100.0% * Average error net of 520-9013 is 19.21% -- *** Christopher L. Cope, Executive Director *** National Capital Freenet / Libertel de la Capitale nationale tel. (613) 520-2600 ext. 8024 -or- fax (613) 520-3524