Executive Director's Report September 2000 =========================== October 15, 2000 By Christopher L. Cope (execdir@freenet.carleton.ca) Contents: 1. Status Report 2. Administration & Funding 3. Member Services and Future Initiatives 4. System Administration Appendices A Chart showing Registration Donations B Chart showing Renewal Donations C Chart showing Membership Activity D Chart showing Sponsorship, Homepage Data and Information Providers E Chart showing Modem Usage Data - Weekly Sessions F Chart showing Modem Usage Data - Unique Users G Chart showing Modem Availability & Test Data H Chart showing Modem Error Data 1. Status Report ================ a) Five Key Indicators: Aug Sep % | Sep % 2000 2000 Inc/Dec | 1999 Inc/Dec ~~~~~~~ ~~~~~~~~ ~~~~~~~ | ~~~~~~~~ ~~~~~~~ 1. Number of members: 8,344 8,091 -3.0% | 11,112 -37.3% 2. Donation Revenue: $ 7,639 $6,384 -16.4% | $6,819 -6.8% 3. Percentage donating: 76.9% 86.6% 12.6% | 49.0% 43.4% 4. Average Donation: $ 28.29 $21.00 -25.8% | $23.35 -11.2% 5. Average Modem Failure: 19.2%* 23.6%* 23.1% | * Does not include 520-7835 or 5200-9013 b) Top Priorities - ED ~~~~~~~~~~~~~~~~~~~ (1) System Reliability - Complete migration of 72 lines to RAS1500 - Optimise Mitel Extended Access (2) Implement "Modem Funding Drive" - begin planning for other fundraisers (3) Projects - HRDC WebMail - Development phase (business plan) - HRDC - Thin Client - implementation phase - Urban CAP - monitor c) Top Priorities - Sysadmin ~~~~~~~~~~~~~~~~~~~~~~~~~ (1) Fine tune new and modified access servers & assess change (1) Restore time limits (Modem Server) on reconfigured lines (3) Complete fine-tuning of Extended Access at Mitel (4) Migrate POP server to SS10 (5) Install redundant back-up boot disk on Gateways (Mitel & Carleton) 2. Administration & Funding =========================== a) Donation Data - New Registrations ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The number of new members exceeded Budget again in September with 128 new members joining. Revenue was under Budget however, at $1,751 primarily because the percentage of donors at 46.9% was well short of our predicted 85%. The situation is quite similar on a year-to-date basis, with some 1,234 new members exceeding the forecasted 882 (+40%), donating a total of $16,280 or 28% less than Budget. (See Appendix "A") b) Donation Data - Renewals ~~~~~~~~~~~~~~~~~~~~~~~~ The number of renewals in August was 223; nearly triple the Budgeted figure of 223. Of these, most donated and although the percentage of donors appears to be 109%, this figure is slightly skewed by the 60 or so monthly donors. Revenue associated with renewals was also well above our forecast at $4,633 (+132%). Year-to-date renewals continue to be strong both in numbers and in revenue. 4,565 members have renewed so far this year, compared to our forecast of 3,349 (+36%) Renewal donations year-to-date total $114,550 vs. a budget figure of $85,400 (+34%). (See Appendix "B") c) Membership Activity: ~~~~~~~~~~~~~~~~~~~~ Membership continues to decline: now standing at 8,091, down 27% from September last year and a loss of 3.0% over the month. (See Appendix "C") d) Sponsorship, Homepage Data and Information Providers: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The number of NCF menus continues at 1,802. The number of personal homepages declined in lock step with the declining membership in September and now stands at 683. a figure continuing at some 8.4% of our current members. (See Appendix "D) e) Modem Usage Data ~~~~~~~~~~~~~~~~ (i) Weekly Sessions: The number of weekly sessions decreased slightly to 59,146 in September. There is a continuing trend to PPP, with only 27% of these sessions, text-based, down from 29% last month and 35% in July. PPP sessions accounted for 73%. This month, the figure was harvested by the Sysadmin through a manual analysis of radius logs from Mitel and the new RAS1500 units and Annex syslogs. (See Appendix "E") (ii) Unique Users in a one-week period: The number of unique users increased slightly in September to 6,916. The trend toward PPP is in evidence here too, with some 61% of users opting for PPP and 39% choosing text-based sessions. In these statistics, users connecting via PPP and then telnetting to our text-based system may be counted twice. (See Appendix "F") f) Modem Availability ~~~~~~~~~~~~~~~~~~ Modem testing was performed on September 18th and October 4th. A total of 1,915 attempts were made. As noted in earlier reports, the existing test software is DOS based and is unable to reproduce the keystrokes necessary to connect to our new RAS1500 access servers. Jim Elder (aa456) has begun development of replacement test software, which will utilize standard Windows protocols and dial-up features and will be able to connect to, and report on all of our access servers. In the interim, statistics for 520-9013 and to a lesser extent for 271-9768 will include incorrect figures for modem and line errors. We are able however to trust "busy" signal indications and as Appendix "H" reveals, both the Mitel (271-9768) lines and the high speed (520-9013) lines are extremely busy. The recently completed transfer of 72 lines to the high-speed pool (not reflected in these statistics) aligns our modem pools much more effectively. The current activity on our high-speed pool can be observed at: http://www.ncf.ca/ncf/mrtg/modems/freeweb.html Similarly, the traffic on our main modem pool can be observed at http://www.ncf.ca/ncf/mrtg/modems/main.html The main pool continues to attract the highest number of users, but rarely (if ever) does the number of users reach saturation. Similarly, the high-speed pool has yet to exceed 68 of a possible 72 lines, but traffic is expected to increase (move from the main pool) following our upcoming announcement. 3. Member Services and Future Initiatives ========================================== a) Projects ~~~~~~~~ (i) Extended Access II - RMOC: Progress will be contingent on moving ahead with Smart Capital Project. (ii) Industry Canada - Smart Capital: OCRI has submitted the master Statement of Work to Industry Canada. It will be going to the Program Review Committee Wednesday, October 11, 2000, hopefully to be approved at that time. In the meantime OCRI has also received a new revised Contribution Agreement which contains sections which deal with partner obligations. OCRI is in the process of converting these requirements into partnership agreements that will need to be signed between OCRI and each of their partners. A copy of this agreement will be sent to NCF the week of October 16, 2000. Industry Canada has recently been the subject of a financial audit, similar to the audit of HRDC earlier in the year. The audit was critical of fiscal management in certain areas. Financial, contracting and program authority has been temporarily removed from several managers and administrators, possibly affecting SmartCapital. Signing authority is to reinstated upon these individuals receiving courses provided by the Comptroller's Branch and the Program Services Branch; to occur before the end of October 2000. (iii) Industry Canada - Urban CAP: Graeme Beckett (aw958) and I attended a meeting of the steering committee for the Urban CAP Consortium on October 28, 2000. All CAP networks were represented as well as coordinating partner OCRI and NCF. Sites associated with the City of Ottawa, (including R.M.O.C. and library sites) are to be open for "day one" - January 1, 2002. The 35 T.A.P.P. sites are already open and Millennium Learning Centres expect to open about half (8) of their sites by January 1, 2000. This means that about 140 sites will be open at the beginning of the year with the remaining 60 or so to follow shortly thereafter. The audit noted above is not expected to delay the sites scheduled for January 1, but may have impact on sites in the latter group, particularly those to be opened by the schools. The training subcommittee reported excellent progress on developing a common needs list. The training groups are to compare existing training materials with a view to having something available for the first of January 2001. The Technical committee reported that prices for PC workstations had been obtained from Sona Computers (R.M.O.C. standing offer) and the Clones Society. The Volunteer management subcommittee reported progress in identifying core competencies for staff and volunteers at CAP sites. (iv) HRDC (Office of Learning Technology): Thin Client Jeff Bossert (au025) and I met with Microsoft representatives on October 12, 2000. We were informed that contract documentation is nearly complete and expect to receive the Microsoft Software documentation shortly. Once The Microsoft donation is in hand, which includes the operating system for our server, the next steps can progress (v) HRDC (Office of Learning Technology: Web-mail We are awaiting the first installment from HRDC towards in respect of the development stage of this project. b) Bandwidth ~~~~~~~~~ Carleton has increased the capacity of their connection Internet connection from 5 Megabits to 13 Megabits. Additionally, Carleton has their new router installed and will in coming weeks use the traffic-shaping features of this new router to limit the bandwidth consumed by students in residence. Finally, Carleton has installed a large proxy server, and expects to implement it soon. The new server is also expected to free up bandwidth by caching frequently downloaded files. c) New Access Servers ~~~~~~~~~~~~~~~~~~ The new 3Com RAS access servers are now fully installed and on September 27, 2000, Bell Canada completed our requested changes to the hunt group assignments so that our high speed pool (520-9013) consists of 72 lines, all serviced by the new 3Com servers. During the Thanksgiving downtime required by Carleton, and continuing over the next several days with only limited individual line interruptions, modem loads for the main pool (520-1135.1130) were rebalanced on two (of four) Annex servers with the heaviest load on an Annex 4000, our most robust annex server. d) High Tech Directory ~~~~~~~~~~~~~~~~~~~ We have heard nothing further from Richard Webb (dw413) with respect to Mr. Webb's ideas about the formation of an NCF High Tech Directory. We expect Mr. Webb, to submit a proposal to the Board for its consideration. e) NCF Modem Challenge Contest ~~~~~~~~~~~~~~~~~~~~~~~~~~~ We are issuing a challenge to our members to help raise the money to pay for our new modems and to enroll new members. Everyone will be encouraged to do his or her part, to make this happen soon. The goal is to raise $15,000, and we'll be tracking the donations on a "thermometer" on the webpage and the text login screen. The contest will run from October 18th until November 30th, 2000, and all new members making a donation, existing members who help a friend get online (and make a donation), and any other member making a special donation to help pay for modems, will be automatically entered into the contest. We will announce the contest using an email to all members, scheduled for the week of October 16th, newsgroup announcements and a press release. The first prize is an Iomega ZipCD 650 Mb CD-RW external CD burner - Value $500 donated by The Clones Society, the second Prize is a TDK V.34 data/fax modem PC card (for laptops), the third Prize is a Motorola V.34R fax/modem (external) for PC's or Mac's, and the fourth Prize will be Softquad's HotMetal Pro 5.0 web designing software Complete information is available at http://www.ncf.ca/ncf/contest or in text at "go contest" f) Speakers Team ~~~~~~~~~~~~~ Lionel Wagner (ck508) has donated a reconditioned LCD panel fitted to a modified overhead projector, capable of projecting VGA (640 X 480) computer signals. Lionel has also offered to accompany the device to various outreach sessions, presentations and/or Board meetings as NCF's own "audio-visual technician". g) Public Relations ~~~~~~~~~~~~~~~~ An excellent article by Maria Cook appeared on page A16 of the Sunday October 1, 2000) Ottawa Citizen. The article can be read online at http://www.ottawacitizen.com/boomtown/001001/4611607.html I have been invited to speak on October 25th to ninety or so Rotarians and Grade 10/11 students who are participating in the Rotary's "Adventure in High Technology" program. Mike Kenzie (ba600) attended the Kingsway United Church Garage Sale on Saturday September 30th and passed out lots of brochures and chatted FreeNet up. h) Modem test software ~~~~~~~~~~~~~~~~~~~ Jim Elder (aa456) has begun to write software to replace the existing modem testing software. Jim needed newer compilers to write code that could emulate today's dial-up programs in PPP. Microsoft donated a copy of Microsoft Visual Basic 6 Professional to NCF so that Jim can proceed with this project. 4. System Administration ======================== a) Reliability Concerns ~~~~~~~~~~~~~~~~~~~~ The NCF modem pool reconfiguration was commenced on Wednesday September 27th and continued over the downtime scheduled by Carleton on the Thanksgiving weekend, with fine tuning continuing in to the following week. After all of these changes, this is the present arrangement: - All 3 RAS1500 are up and apparently running well - 72 lines all 33.6 Kbps - Annex 1 has been retired - Annex 2 remains in service for some of the 520-1130 and 520-1135 lines, but now under a much lighter load. It also seems to be operating well. - Annex 4 has been re-labeled Annex 3 This machine is an Annex 4000 and the most robust of our annex servers. An additional 2 Megs (now up to 6 Megs) was added to this machine. This server now handles the bulk of the 520-1135 load, and is running at about 40% CPU load compared to the previous Annex 3 which ran at about 100% - Annex 3 (the old Annex3) has been retired b) Tech Team Meeting ~~~~~~~~~~~~~~~~~ The Technical Team met on October 10, 2000. Andre Dalle (al178), the Sysadmin chaired the meeting. Participants included Ian Allen (aa610) our host for the meeting, David Millman (aa342), Graeme Beckett (aw968), Mark Mielke (al278), John Stewart (aa104) and, Chris Cope (bz787). Discussion centered on reliability issues and the following list of priorities was developed: Problem | Recommended Fix ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ #1 Highest Priority | Modems | Monitor new RAS 1500s | Monitor Memory problem on Annex | I Annex I to be retired High load on Annex III | Replace with Annex IV Adjust remaining annex load | Needs downtime Time limits not working on RAS 1500s | Modem Sharing to be modified Root Mail | Root mail traffic can be too high | Review items / read frequently #2 Second Priority | Modems | Review fix for odd disconnects | Script to assess modem changes Mail | POP server has insufficient memory | Swap server for more robust General | No disk image for Gateway at Mitel | Create image on 2nd drive No disk image for Gateway at Carleton| Add 2nd drive and disk image #3 Third Priority | Files | File System architecture is poor | Move all to userlocal on f9 #4 Fourth Priority | O/S | Support for multiple O/S is difficult| Regress f7 to Solaris 2.7 Web Server | Occasionally hangs | Move to f9 - change to Apache #5 Lowest Priority | News | System News Reader is flaky | None - INN needs a re-write Mail | Elm occasionally locks mail box | None - ELM needs a re-write Firewall | Firewall Ruleset needs to be updated | Defer until Gateway change c) Community Portal ~~~~~~~~~~~~~~~~ Dan Green (bd304) continues the development of an NCF portal system. He has installed a copy of the development portal in an NCF test directory but is not yet ready for demonstration and/or testing. d) Extended Access - Mitel ~~~~~~~~~~~~~~~~~~~~~~~ Staff from Mitel phone services division has re-programmed their PBX to resolve problems related to the NCF trunks. We believe the problem is now resolved, but will continue to test and monitor. e) Migrate POP ~~~~~~~~~~~ A Sun Sparc 10 has been configured and tested will be dropped in to replace the current freenet7. The replacement unit is considerably more robust than the current server and more able to handle the increasing POP mail loads f) Webserver & System Architecture ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The files System architecture needs to be modified and cleaned up before we proceed with the planned changes for an updated webserver. Once all files and importantly, the webroot, search engine as well as the configuration of software redirects and virtual servers currently being served by the production webserver have been moved to freenet9, the Apache server running there in test mode will be implemented as the main web server. ----------------------------------------------------------------------- Appendix A Registration Donations ~~~~~~~~~~~~~~~~~~~~~~ No. No. % Of Avg. Avg. New Budget Regist Memb $ Budget Regist Donat'n Memb. (No.) Var Donate Donate Amount ($) Var Donat'n All New ~~~~~ ~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 2,521 4,200 -40% 1,198 47.5% $28,153 $42,000 -33% $23.50 $11.17 Avg'99 210 350 -40% 100 47.5% $ 2,346 $ 3,500 -33% $23.50 $11.17 2000 Jan. 162 98 65% 73 45.1% $ 1,743 $ 2,500 -30% $23.88 $10.76 Feb. 191 98 95% 64 33.5% $ 2,021 $ 2,500 -19% $31.58 $10.58 Mar. 153 98 56% 92 60.1% $ 2,871 $ 2,500 15% $31.21 $18.78 Apr. 115 98 17% 66 57.4% $ 1,620 $ 2,500 -35% $24.55 $14.09 May. 112 98 13% 59 52.7% $ 1,707 $ 2,500 -32% $28.93 $15.24 Jun. 122 98 24% 51 41.8% $ 1,368 $ 2,500 -45% $26.82 $11.21 Jul. 114 98 16% 59 51.8% $ 1,508 $ 2,500 -40% $25.56 $13.23 Aug. 137 98 40% 55 40.1% $ 1,691 $ 2,500 -32% $30.75 $12.34 Sep. 128 98 31% 60 46.9% $ 1,751 $ 2,500 -30% $29.18 $13.68 Oct. 98 $ 2,500 Nov. 98 $ 2,500 Dec. 98 $ 2,500 ~~~~~ ~~~~~ ~~~~ ~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 1,234 882 40% 579 46.9% $16,280 $22,500 -28% $28.12 $13.19 Avg'00 137 98 40% 64 46.9% $ 1,809 $ 2,500 -28% $28.12 $13.19 Appendix B Renewal Donations ~~~~~~~~~~~~~~~~~ No. % Of Avg. Renwl No. Budget Renwl Renwl $ Budget Renwl Donate Renwl (No.) Var Donate Donate Amount ($) Var Donatn All Ren ~~~~~ ~~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 6,587 8,892 -26% 5,554 84% $149,521 $181,400 -18% $26.92 $22.70 AVG'99 549 741 -26% 463 84% $ 12,460 $ 15,117 -18% $26.92 $22.70 Jan. 741 580 28% 441 60% $ 13,453 $ 14,800 -9% $30.51 $18.16 Feb. 899 549 64% 520 58% $ 19,069 $ 14,000 36% $36.67 $21.21 Mar. 738 647 14% 667 90% $ 22,097 $ 16,500 34% $33.13 $29.94 Apr. 598 588 2% 430 72% $ 17,358 $ 15,000 16% $40.37 $29.03 May. 501 412 22% 344 69% $ 11,745 $ 10,500 12% $34.14 $23.44 Jun. 374 208 80% 334 89% $ 11,335 $ 5,300 114% $33.94 $30.31 Jul. 277 157 77% 251 91% $ 8,912 $ 4,000 123% $35.51 $32.17 Aug. 214 129 65% 215 100% $ 5,948 $ 3,300 80% $27.67 $27.79 Sep. 223 78 184% 244 109% $ 4,633 $ 2,000 132% $18.99 $20.78 Oct. 106 $ 2,700 Nov. 208 $ 5,300 Dec. 482 $ 12,300 ~~~~~ ~~~~~~ ~~~ ~~~~~ ~~~~ ~~~~~~~~ ~~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 4,565 3,349 36% 3,446 75% $114,550 $ 85,400 34% $33.24 $25.09 AVG'00 507 372 36% 383 75% $ 12,728 $ 9,489 34% $33.24 $25.09 Appendix C Membership Activity ~~~~~~~~~~~~~~~~~~~~ |Member | Current |To line| Actual |Ratio |Number Forecast Number Forecast Number Number # of % inc. | |Of New No. of Members No. of Members Members Members -dec. |Lns :1 |Members New Memb Renewed Renewed Un-arch Archvd ~~~~~~~ ~~~~~~ |~~~~~~~|~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~ 1999 | | Dec. 10,325 -2.6% |213 48| 114 400 405 387 22 411 | | 2000 | | Jan. 10,005 -3.1% |213 47| 162 98 741 580 13 323 Feb. 9,992 -0.1% |213 47| 191 98 899 549 1 217 Mar. 9,924 -0.7% |213 47| 153 98 738 647 24 195 Apr. 9,739 -1.9% |213 46| 115 98 598 588 19 329 May. 9,345 -4.0% |213 44| 112 98 501 412 10 506 Jun. 9,079 -2.8% |213 43| 122 98 374 208 12 454 Jul. 8,678 -4.4% |213 41| 114 98 277 157 20 515 Aug. 8,344 -3.8% |213 39| 137 98 214 129 26 506 Sep. 8,091 -3.0% |213 38| 128 98 223 78 28 415 Appendix D Sponsorship, Homepage Data and Information Providers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ New Total | New Total | IP % | Member % Org. Org. | Line Line | New Total Free. Inc. | Home Of Accts Accts | Spons Spons | Menus Menus Pages /Dec | Pages Memb ~~~~~ ~~~~~ | ~~~~~ ~~~~~ | ~~~~~ ~~~~~ ~~~~~ ~~~~~| ~~~~~ ~~~~ 1999 | | | Dec. 2 65| 0 8 | -20 223 223 32.7% | 841 8.1% | | | 2000 | | | Jan. 0 65| 0 8 | -5 218 268 20.2% | 848 8.5% Feb. 5 70| 0 8 | 5 223 273 1.9% | 850 8.5% Mar. 3 73| 0 8 | 1 219 274 0.4% | 845 8.5% Apr. 2 78| 0 8 | 1 1,794 414 51.1% | 831 8.5% May 0 78| 0 8 | -3 1,791 439 6.0% | 794 8.5% Jun. 4 82| 0 8 | -426 1,365 390 -11.2% | 763 8.4% Jul. 1 83| 0 8 | -721 644 404 3.6% | 745 8.6% Aug. 1 84| 0 8 |1,158* 1,802* 463 14.6% | 704 8.4% Sep. 5 89| 0 8 | 0 1,802 445 -3.9% | 683 8.4% * Previous month figure incorrectly stated Appendix E Modem Usage Data - Weekly Sessions ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Sessions Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 32,146 68% 8,380 18% 40,526 86% 6,485 14% 47,011 -38% 2000 Jan. 38,628 53% 8,750 12% 47,378 65% 25,501 35% 72,879 55% Feb. 60,580 66% 7,695 8% 68,275 74% 23,985 26% 92,260 27% Mar. 36,545 54% 8,257 12% 44,802 67% 22,365 33% 67,167 -27% Apr. 31,935 53% 7,688 13% 39,623 66% 20,702 34% 60,325 -10% May. 31,475 54% 7,685 13% 39,160 67% 19,589 33% 58,749 -3% Jun. 21,710 45% 7,724 16% 29,434 61% 18,671 39% 48,105 -18% Jul. 24,618 49% 7,802 16% 32,420 65% 17,498 35% 49,918 4% Aug. 33,958 57% 8,446 14% 42,404 71% 17,511 29% 59,915 20% Sep. 35,727 60% 7,321 12% 43,048 73% 16,098 27% 59,146 -1% Appendix F Modem Usage Data - Unique Users ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Users Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 3,719 41% 1,086 12% 4,805 53% 4,293 47% 9,098 -28% 2000 Jan. 3,736 39% 1,103 12% 4,839 51% 4,705 49% 9,544 5% Feb. 3,059 45% 1,050 16% 4,109 61% 2,648 39% 6,757 -29% Mar. 2,834 44% 1,040 16% 3,874 60% 2,581 40% 6,455 65% Apr. 2,719 44% 1,014 16% 3,733 61% 2,417 39% 6,150 -5% May. 2,572 44% 1,008 17% 3,580 61% 2,289 39% 5,869 -5% Jun. 2,083 41% 1,008 20% 3,091 60% 2,048 40% 5,139 -12% Jul. 2,951 50% 953 16% 3,904 67% 1,956 33% 5,860 14% Aug. 3,438 51% 1,329 20% 4,767 71% 1,909 29% 6,676 14% Sep. 3,244 47% 992 14% 4,236 61% 2,680 39% 6,916 4% Appendix G Modem Availability & Test Data ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 09/18/2000 17:07 to 09/19/2000 23:58: 1,544 attempts 10/04/2000 16:06 to 10/04/2000 22:16: 371 attempts ~~~~~ 1,915 attempts 271-9768 520-1135 520-9013 Hr:Min Samp Aval Fail Samp Aval Fail Samp Aval Fail ~~~~~~ ~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~ 00:00 20 90% 10% 20 100% 0% 20 0% 80% 01:00 17 76% 23% 17 100% 0% 18 0% 100% 07:00 20 95% 5% 20 100% 0% 20 0% 85% 08:00 20 75% 20% 20 90% 10% 20 0% 30% 09:00 20 50% 45% 20 100% 0% 20 0% 40% 10:00 20 50% 45% 20 85% 15% 20 10% 45% 11:00 20 70% 30% 20 85% 15% 20 0% 35% 12:00 20 90% 10% 20 90% 10% 20 0% 30% 13:00 20 70% 25% 20 90% 10% 20 0% 80% 14:00 20 80% 15% 20 100% 0% 20 0% 70% 15:00 20 40% 60% 20 90% 10% 20 5% 55% 16:00 38 47% 52% 38 84% 15% 38 7% 65% 17:00 58 63% 34% 58 82% 17% 57 5% 54% 18:00 60 73% 26% 60 86% 11% 60 1% 55% 19:00 60 55% 43% 60 78% 21% 60 0% 45% 20:00 60 65% 30% 60 73% 25% 60 1% 40% 21:00 60 45% 40% 60 78% 21% 60 1% 35% 22:00 46 52% 45% 46 82% 17% 45 0% 13% 23:00 40 80% 20% 40 85% 15% 39 5% 23% ~~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~~ 639 67% 30% 639 88% 11% 637 2% 52% Appendix H Modem Error Data ~~~~~~~~~~~~~~~~ 271-9768 520-1135 520-9013 ALL ~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~~~~~~ DialTimeout - 0.0% - 0.0% - 0.0% - 0.0% ModemInitTimeout 1 0.2% 1 0.2% 2 0.3% 4 0.2% NoCarrier 149 23.3% 58 9.1% 8 1.3% 215 11.2% NoDialTone 1 0.2% - 0.0% - 0.0% 1 0.1% NoLoginPrompt - 0.0% 1 0.2% - 0.0% 1 0.1% NoServiceMenu 57 8.9% 28 4.4% 292 45.8% 37 19.7% OtherFailure 2 0.3% 4 0.6% 2 0.3% 8 0.4% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ TOTAL ERROR 210 32.9% 92 14.4% 304 47.7% 606 31.6%* Busy 20 3.1% 2 0.3% 319 50.1% 341 17.8% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ 230 36.0% 94 14.7% 623 97.8% 947 49.5% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ SUCCESS 409 64.0% 545 85.3% 14 2.2% 968 50.5% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~~ 639 100.0% 639 100.0% 637 100.0% 1,915 100.0% * Average error net of 520-9013 is 23.63% -- *** Christopher L. Cope, Executive Director *** National Capital Freenet / Libertel de la Capitale nationale tel. (613) 520-2600 ext. 8024 -or- fax (613) 520-3524