Executive Director's Report October 2000 =========================== November 19, 2000 By Christopher L. Cope (execdir@freenet.carleton.ca) Contents: 1. Status Report 2. Administration & Funding 3. Member Services and Future Initiatives 4. System Administration Appendices A Chart showing Registration Donations B Chart showing Renewal Donations C Chart showing Membership Activity D Chart showing Sponsorship, Homepage Data and Information Providers E Chart showing Modem Usage Data - Weekly Sessions F Chart showing Modem Usage Data - Unique Users G Chart showing Modem Availability & Test Data H Chart showing Modem Error Data 1. Status Report ================ a) Five Key Indicators: Aug Sep % | Sep % 2000 2000 Inc/Dec | 1999 Inc/Dec ~~~~~~~ ~~~~~~~~ ~~~~~~~ | ~~~~~~~~ ~~~~~~~ 1. Number of members: 8,091 7,972 -1.5% | 10,669 -25.3% 2. Donation Revenue: $ 6,384 $ 6,804 6.6% | $6,890 -1.2% 3. Percentage donating: 86.6% 82.2% -5.1% | 65.8% 24.9% 4. Average Donation: $ 21.00 $ 27.89 32.8% | $17.58 58.7% 5. Average Modem Failure: 23.6% 16.3% 45.0% | b) Top Priorities - ED ~~~~~~~~~~~~~~~~~~~ (1) System Reliability - Resolve modem problems - Optimize Mitel Extended Access (2) Membership: Modem Funding Drive - completion & report Gift Membership - Develop & Implement (3) Projects - HRDC WebMail - Development phase (business plan) - HRDC - Thin Client - implementation phase - Urban CAP - monitor c) Top Priorities - Sysadmin ~~~~~~~~~~~~~~~~~~~~~~~~~ (1) Fine tune new and modified access servers & assess change (2) Restore time limits (Modem Server) on reconfigured lines (3) Complete fine-tuning of Extended Access at Mitel (4) Migrate POP server to SS10 (5) Install redundant back-up boot disk on Gateways (Mitel & Carleton) 2. Administration & Funding =========================== a) Donation Data - New Registrations ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The number of new members exceeded Budget again in October with 115 new members joining. Revenue was under Budget however, at $1,773 primarily because the percentage of donors at 57.4% fell short of the predicted 85%. The situation is quite similar on a year-to-date basis, with some 1,349 new members exceeding the forecasted 980 (+38%), donating a total of $18,053 or 28% less than Budget. (See Appendix "A") b) Donation Data - Renewals ~~~~~~~~~~~~~~~~~~~~~~~~ The number of renewals in August was 182; well above (+72%) the predicted 106. Of these, most donated. The percentage of donors reported as 98% is slightly skewed by the recurring contributions from monthly donors. Revenue associated with renewals was well above our forecast at $5,031 (+86%%). Year-to-date renewals continue to be strong both in both numbers and revenue. 4,747 members have renewed so far this year, compared to our forecast of 3,455 (+37%) Renewal donations year-to-date total $119,581 vs. a budget figure of $88,100 (+36%). (See Appendix "B") c) Membership Activity: ~~~~~~~~~~~~~~~~~~~~ The membership decline slowed this month: now standing at 7,972, dropping just 1.5% in the month. The year-to-date decline however is some 2,033 members or about 20% since January 1, 2000. (See Appendix "C") d) Sponsorship, Homepage Data and Information Providers: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The number of NCF menus rose slightly to 1,809, largely because of contest related pages. The number of IP web pages rose slightly to 486 as well. The number of personal homepages declined slightly in October to 676, representing a slightly higher percentage of members at 8.5% than last month. (See Appendix "D) e) Modem Usage Data ~~~~~~~~~~~~~~~~ (i) Weekly Sessions: The number of weekly sessions bounced back up to 65,977 in October. This is a similar level to what was experienced in March. There is a continuing trend to PPP, with just 24% of these sessions, text-based, down from 27% last month and 29% in August. PPP sessions accounted for 76%. (See Appendix "E") (ii) Unique Users in a one-week period: The number of unique users increased again slightly this month to 7,031 (+2%). The trend toward PPP is in evidence here too, with some 63% of users opting for PPP and 37% choosing text-based sessions. (See Appendix "F") f) Modem Availability ~~~~~~~~~~~~~~~~~~ Jim Elder's (aa456) new Windows-based modem testing software is now complete and has been very useful as we try to track down bad modems and server ports. The new software has several improvements over the former DOS-based version, particularly the ability to modify the login verification string, thus providing much more meaningful error data. We have been testing modems almost daily, but the tables in Appendix "G" and Appendix "H" are based on 1,903 attempts made between 17:13 on November 6th to 10:43 November 8. Generally, modem availability is much improved since last month with the overall average error rate dropping from 31.6% to 16.3% or, looking at it from a positive standpoint, 81.8% of the attempts connected and received a service menu compared to 50.5% last month. Errors reported as "NoServiceMenu" which account for 9.8% of calls, or more than half of the average error rate above are falsely reported and can be ignored for this test. The test software provides an opportunity for customization for each dial-up number, but cannot provide multiple options when the pool is serviced by more than one access server with different login prompts. For example the test software may expect to encounter " login:" for one server type, and reports an error when it encounters "choice:". Most worrisome are reports of "EndlessRing", which accounted for 13% of calls to our Mitel pool and 6.4% to 520-9013. Most dial-up software is unable to quickly skip and redial when the modem fails to answer resulting insignificant member annoyance. This problem is exacerbated when our modem pool is very busy. For example, When there are only 3 or 4 lines available, if just one port fails to answer, a member will hit it, one out of every 3 tries. At Mitel, the ports on our terminal server all receive a similar number of calls, and we believe that the problem relates to PBX call routing to our server. Mitel have informed us that they intend to completely reprogram their PBX following the traffic analysis now underway and hope to eliminate these unanswered calls as part of this fix. The problem on 520-9013 relates to malfunctioning RAS1500 access servers. Lines that fail to answer can be re-activated by rebooting, but to do this, all 24 lines on the server are disconnected even if a problem exists on just one modem. 3Com technical support has been unable to provide a resolution to-date, although they have replaced many of the units under their replacement warranty. As an interim work-around, the units are re-booted daily at 4:30 AM, when very few users are connected, until 3Com provide a fix. 3. Member Services and Future Initiatives ========================================== a) Projects ~~~~~~~~ (i) Extended Access II - RMOC: Progress will be contingent on moving ahead with Smart Capital Project. (ii) Industry Canada - SmartCapital: On November 2nd, 2000 a meeting was held for all partners of SmartCapital to describe the various components. Each partner was invited to present a 15-minute presentation to the others. The following briefly describes each of the presentations. OCCRI - Overview (Paul Wilker & Brian Cavan) The Smart Capital Statement of Work was approved October 11, 2000. As of that day, Wilker reported that Ottawa is one of 4 approved cities. The Contribution Agreement process has been delayed by an internal audit within Industry Canada and is unlikely to be completed until after the Federal election. On October 25-27, all Smart Capital cities sent representatives to the first Smart Communities AGM in Calgary. - The status of Contribution Agreement completion was "hotly debated" at this conference. In recognition of the delay, Industry Canada is considering making the "Effective Date" of all agreements the same as the date of SoW approval, even though this date will precede the actual date of the agreement itself. As soon as the master Contribution is executed, OCRI will be able to enter into agreements with the project partners. City of Ottawa (now RMOC) "E-Government" (Dr. Louis Shallal) Shallal described the single point of presence approach which the new City will embarked on and described the principal e-services which the City will provide starting January 1, 2001. The 3 main areas are: Information Services, Transactional Services and E-Democracy. Services will be available Internally, (networked across all major City sites, from kiosks throughout the city and from an Internet portal. The idea is to bring rural closer to City Hall; to make services available at many convenient locations; to keep pace with the City's business partners; to respond to resident's expectations; and to provide a cheap method of delivery for many of the City's products and services. Shallal talked of the need to resolve the "War of the portals" noting Ottawa.com, the proposed SmartCapital portal, the new City portal and more and suggested that we find ways of coordinating this effort. "Convenience Fees" will be charged on approximately 10% of the transactions through these various nodes. Typical among these will be Dog licences, permits etc. A 3-year deal is in place with a consortium led by Deloitte Consulting. Deloitte will receive a commission generated through these Convenience Fees in lieu of a fixed fee for their services. Ottawa Public Library - "Smart Library" (Danielle Chagnon & Barbara Clubb) The system will provide fast and seamless access to 150 library resources in the Ottawa area including public libraries, school libraries, etc. When finalized, the system will give Ottawa residents access library resources using the 239.50 application and the "Bath Profile" From one central application. The initiative has already lead to new cooperation within the consortium of libraries as evidenced by 4 organizations collectively purchasing new library software. In conjunction with the new system, several computer teaching labs are under development with the first one to be available before the end of this year. Ottawa Citizen - "Smart Community Centre" (Betty Finch & Semour Diener) The online offering will focus on three areas: electronic community services; workflow capabilities; and e-commerce tools including video conferencing. They plan to provide: discussion forums, chat rooms, notice boards, file sharing, instant messaging, opinion polls, calendar services, feedback, "My Community" and facility for community administrator. The file sharing area will provide a secure area where multiple members of a community can store files. It will be private and secure and the method of uploading and downloading will be an automated process. The calendar service is expected to enhance setting up meetings and working collectively online. "Entrepreneurship Centre Online" (Stephen Daze) The site will be available at http://www.entrepreneurship.com when finished. There will be 4 main components: the entrepreneurship website, online training, downloadable publications and an electronic investment (risk capital) matching service. Initial online publications will consist of: The Entrepreneur's Handbook, The Financing Handbook, and e-business for entrepreneurs. Some elements of the investment matching service can now be previewed at http://www.ottawacapitalnetwork.com "Ottawa Market Place" Ottawa Business Journal (Dan Scharfe) Ottawa Market Place or, "Ottawa Business Centre" is to be a website devoted to providing support for the business community, with a particular focus on commercial (office & industrial) space leasing, the IT sector, and jobs. A preview is available at: http://www.ottawabusinesscentre.com. The site will feature an office space directory, information about training (business, IT, Industrial etc.), a tender/purchase service, business opportunities, and employment opportunities and up-to-the-minute business and investment news. Listing fees will be coupled with advertising in the Ottawa Business Journal. "Edunet" OCRI (Greg Marshall) Edunet is a partnership between Carleton University, La Cite, The University of Ottawa and OCCRI (http://www.edunet.ca). Currently the service provides a 56L v.90 dial up service for students of these institutions, looking after accounting, network management and help desk functions. Students use the service to connect to their respective school and receive services such as Internet, email etc. from the school itself, although Edunet can also provide these. Edunet is looking to add other applications to their service and may look at becoming an ASP. The hope to initiate a shared LDAP directory, School/community email, customizable web access (filtering), web-based community calendars, Internet based back-up and storage, and discounted broadband services. Edunet hopes to partner with organizations such as FreeNet to deliver these expanded services. "School Link" OCRI (Peter Stark) The School Link program will provide parents with a secure web-based service to obtain information on their son or daughter's progress, attendance, schedule etc. at school. The service will use PKI technology and OCRI will be the certificate issuing authority. This program is also funded by TAPP (the Province of Ontario) and lists the Ottawa Carleton School Board, Computer Active, and Entrust as partners. A pilot will be completed at the Earl OF March High School where parents will initially be able to review their children's attendance records. "Leadership Online" OCRI (Peter Stark) The Leadership Online program will provide performance support for teachers, principals, vice principals and school administrators. The site will provide resources and information on community, legal, staff morale etc. "Smart Labs" OCRI (Kerry Chalmers) Four Smart Labs (computer equipped training labs) will be established throughout the new City. The labs are to be demonstration sites for Smart Community services and provide a showcase for the program. The four sites will be at Carleton University, University of Ottawa, The National Research Council (NRC) and the CRC Badlab facility at Shirley's Bay. The centres will be broadband connected with links to the new provincial fibre network (ORION) and CA*net3. In addition to computer workstations, the labs will be equipped with meeting rooms, web-casting services, video streaming and support for Leadership Online. "Business Edge Web Casting" OCRI (Carol Sage) SmartCapital will offer video streaming and web-casting services to organizations in the region. A preview of the service can be seen at http://www.thebusinessedge.com Currently the service uses "Real Player" technology. Events can be covered for approximately $1,000 - $3,000 for a full day of content. "Smart Results" Ottawa University (Paul Wilker for Chris Wilson) Ottawa University will provide the measurement and analysis tool for SmartCapital. The service will provide results, surveys and reporting. Creating a "Smart Communities Chair" at Ottawa U. is under consideration. "E-college" Algonquin College (Paul Wilker for Wayne Shimata) E-College be a site developed to assist the learning and teaching. There will be the teacher's corner with information, services and self directed evaluation tools available for teachers. There will be an area for consumers of education where students will learn what is it, what can be expected, what should I know and again, there will be self-directed assessment tools. Finally, the site will contain an area for student services where students can use online services at Algonquin including registration etc. "Communications" OCRI (Kelly Nolan) OCRI will coordinate a SmartCapital marketing and communications program and strategy. Attention will be paid to branding (logo, slogans, key message), Communications vehicles (Ottawa Citizen, Ottawa Business Journal, Ottawa Senators etc.), the website, newsletters, events and collateral elements such as give-aways, corporate gifts etc. (iii) Industry Canada - Urban CAP: Graeme Becket (aw958) and I attended a meeting of the Ottawa CAP Consortium Steering committee on October 26, 2000. Reports from each the subcommittees were tabled. FreeNet's participation at this time is primarily as an observer, but as our Thin Client and WebMail projects become operational, we will have and a greater opportunity to participate. (iv) HRDC (Office of Learning Technology): Thin Client Following our October 12, 2000 meeting, I spoke with Microsoft representatives several times. We had been informed that contract documentation was nearly complete and expected to receive the Microsoft Software documentation before the end of October. The Microsoft head office in the US required additional details, which have now been supplied. Once The Microsoft donation is in hand, which includes the operating system for our server, the next steps can progress rapidly. (v) HRDC (Office of Learning Technology: WebMail We received the first instalment from HRDC for the development phase of our WebMail project. During this stage we will develop partnerships with other community agencies (libraries, T.A.P.P., schools etc and with software vendors. Proof of technical concept is part of the development process as well and technical staff has already begun work on this element. A business plan laying out the rationale and business case for the project will be presented early in 2001 which if accepted will get the project going by March or April 2001. b) New Access Servers ~~~~~~~~~~~~~~~~~~ The new 3Com RAS1500 access servers, which were commissioned on September 27, 2000, have been giving us a tremendous amount of difficulty. Many components have been replaced under warranty and we are presently working with 3Com technical support to resolve issues related to modems becoming inoperative (ring-no-answer) and requiring server reboots to reset. c) High Tech Directory ~~~~~~~~~~~~~~~~~~~ Richard Webb (dw413) has prepared a discussion document laying out his proposal for a high tech directory supported by fees charged to advertisers. A copy of the document is available for Board review at http://www.ncf.ca/~dw413/ncf_dirplan.htm d) NCF Modem Challenge Contest ~~~~~~~~~~~~~~~~~~~~~~~~~~~ The NCF Modem Challenge Contest was kicked off on October 18, 2000 with an email message to all members. Reminder messages and a progress thermometer have been installed on the text login screen and a box featuring a progress thermometer has been added the home page. A second email message was sent out at the halfway mark. At time of writing, we have raised $3,608 in donations and have registered some 120 new members. Information about the contest and challenge is available at http://www.ncf.ca/ncf/contest or in text at "go contest" e) Public Relations ~~~~~~~~~~~~~~~~ On October 25, 2000, I was keynote speaker at an event called "Adventures in High Technology" held by the Nepean Rotary club. The dinner was the closing event for a group of approximately 25 visiting students from Quebec, Ontario, Northern New York and France, who joined about another 40 Rotarians for the dinner. My presentation demonstrated ways that NCF has paced, if not lead, telecommunications and technology trends in Ottawa. f) Seniors Training Programs ~~~~~~~~~~~~~~~~~~~~~~~~~ Sandra Gushue (at580) has taken over the Seniors training program at Good Companions, replacing Patricia Morton. Ms. Gushue had been assisting at this location and has agreed to take on the leadership role. Similarly, Mark Casey (af789) has replaced Ms. Morton at our program at the Abbotsford Seniors Centre on Bank Street. 4. System Administration ======================== a) Reliability Concerns ~~~~~~~~~~~~~~~~~~~~ The Xylogics Remote Annex machines servicing the 520-1135 and 520-1130 hunt groups have been running quite well. Some issues remain and work continues to resolve problems with modems not answering or providing poor average session times and being reset, replaced, or similar resolutions. Similar issues have also been found on the 3Com terminal servers, and additionally, there are problems with RADIUS accounting. In addition to the usual tech support remedies, which we continue to utilize, we have taken this matter up the ladder at 3Com Corp. with a view to getting more positive assistance ad more permanent resolutions. Bell is also being chased for the purpose of getting individual phone numbers attached to all lines in our hunt groups - as was once the case - so that we might be able to track down and identify even Ring-no-answers against specific connections. b) Extended Access - Mitel ~~~~~~~~~~~~~~~~~~~~~~~ Mitel have modified the PBX programming and have all but eliminated ring-no-ansers. Analog trunks service most of the Mitel lines used by FreeNet. These analog trunks will be phased out very soon. After completing a traffic analysis Mitel will make a decision on how many digital trunks can be allocated to the NCF during daytime hours and nighttime hours. Mitel will then reprogram the PBX using strictly digital trunks. We expect this final stage will resolve any remaining reliability issues. c) Migrate POP ~~~~~~~~~~~ The machine intended to replace freenet7 is now running (in test mode) with Solaris 7 and using the freely available Courier IMAP mail service for IMAP and POP. This system will be both more robust and more efficient and should be capable of handling POP and IMAP loads much better than our current arrangement. We expect to implement member testing of the new system before the end of November with final transfer of all PPP service to this machine in December. d) Webserver & System Architecture ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The files System architecture needs to be modified and cleaned up before we proceed with the planned changes for an updated webserver. Once all files and importantly, the webroot, the search engine as well as the configuration of software redirects and virtual servers currently being served by the production webserver have been moved to freenet9, the Apache server currently running there in test mode will be implemented as the main web server. e) Overheating on freenet9 ~~~~~~~~~~~~~~~~~~~~~~~ The UltraSPARC system (freenet9) does not seem to be receiving adequate cooling particularly the upper part of the machine where the disk drives are located This has caused a second of the two Seagate drives to hiccup, leading to an actual system halt. To provide temporary relief two covers have been removed allowing greater airflow. 5.25" Bay Fans and/or additional system fans will be installed to provide even greater airflow within the unit. At some point, we may need to invest in external UW-SCSI enclosure. ----------------------------------------------------------------------- Appendix A Registration Donations ~~~~~~~~~~~~~~~~~~~~~~ No. No. % Of Avg. Avg. New Budget Regist Memb $ Budget Regist Donat'n Memb. (No.) Var Donate Donate Amount ($) Var Donat'n All New ~~~~~ ~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 2,521 4,200 -40% 1,198 47.5% $28,153 $42,000 -33% $23.50 $11.17 Avg'99 210 350 -40% 100 47.5% $ 2,346 $ 3,500 -33% $23.50 $11.17 2000 Jan. 162 98 65% 73 45.1% $ 1,743 $ 2,500 -30% $23.88 $10.76 Feb. 191 98 95% 64 33.5% $ 2,021 $ 2,500 -19% $31.58 $10.58 Mar. 153 98 56% 92 60.1% $ 2,871 $ 2,500 15% $31.21 $18.78 Apr. 115 98 17% 66 57.4% $ 1,620 $ 2,500 -35% $24.55 $14.09 May. 112 98 13% 59 52.7% $ 1,707 $ 2,500 -32% $28.93 $15.24 Jun. 122 98 24% 51 41.8% $ 1,368 $ 2,500 -45% $26.82 $11.21 Jul. 114 98 16% 59 51.8% $ 1,508 $ 2,500 -40% $25.56 $13.23 Aug. 137 98 40% 55 40.1% $ 1,691 $ 2,500 -32% $30.75 $12.34 Sep. 128 98 31% 60 46.9% $ 1,751 $ 2,500 -30% $29.18 $13.68 Oct. 115 98 17% 66 57.4% $ 1,773 $ 2,500 -29% $26.86 $15.42 Nov. 98 $ 2,500 Dec. 98 $ 2,500 ~~~~~ ~~~~~ ~~~~ ~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 1,349 980 38% 645 47.8% $18,053 $25,000 -28% $27.99 $13.38 Avg'00 135 98 38% 65 47.8% $ 1,805 $ 2,500 -28% $27.99 $13.38 Appendix B Renewal Donations ~~~~~~~~~~~~~~~~~ No. % Of Avg. Renwl No. Budget Renwl Renwl $ Budget Renwl Donate Renwl (No.) Var Donate Donate Amount ($) Var Donatn All Ren ~~~~~ ~~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 6,587 8,892 -26% 5,554 84% $149,521 $181,400 -18% $26.92 $22.70 AVG'99 549 741 -26% 463 84% $ 12,460 $ 15,117 -18% $26.92 $22.70 Jan. 741 580 28% 441 60% $ 13,453 $ 14,800 -9% $30.51 $18.16 Feb. 899 549 64% 520 58% $ 19,069 $ 14,000 36% $36.67 $21.21 Mar. 738 647 14% 667 90% $ 22,097 $ 16,500 34% $33.13 $29.94 Apr. 598 588 2% 430 72% $ 17,358 $ 15,000 16% $40.37 $29.03 May. 501 412 22% 344 69% $ 11,745 $ 10,500 12% $34.14 $23.44 Jun. 374 208 80% 334 89% $ 11,335 $ 5,300 114% $33.94 $30.31 Jul. 277 157 77% 251 91% $ 8,912 $ 4,000 123% $35.51 $32.17 Aug. 214 129 65% 215 100% $ 5,948 $ 3,300 80% $27.67 $27.79 Sep. 223 78 184% 244 109% $ 4,633 $ 2,000 132% $18.99 $20.78 Oct. 182 106 72% 178 98$ $ 5,031 $ 2,700 86% $28.26 $27.64 Nov. 208 $ 5,300 Dec. 482 $ 12,300 ~~~~~ ~~~~~~ ~~~ ~~~~~ ~~~~ ~~~~~~~~ ~~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 4,747 3,455 37% 3,624 76% $119,581 $ 88,100 36% $33.00 $25.19 AVG'00 475 345 37% 362 76% $ 11,958 $ 11,958 36% $33.00 $25.19 Appendix C Membership Activity ~~~~~~~~~~~~~~~~~~~~ |Member | Current |To line| Actual |Ratio |Number Forecast Number Forecast Number Number # of % inc. | |Of New No. of Members No. of Members Members Members -dec. |Lns :1 |Members New Memb Renewed Renewed Un-arch Archvd ~~~~~~~ ~~~~~~ |~~~~~~~|~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~ 1999 | | Dec. 10,325 -2.6% |213 48| 114 400 405 387 22 411 | | 2000 | | Jan. 10,005 -3.1% |213 47| 162 98 741 580 13 323 Feb. 9,992 -0.1% |213 47| 191 98 899 549 1 217 Mar. 9,924 -0.7% |213 47| 153 98 738 647 24 195 Apr. 9,739 -1.9% |213 46| 115 98 598 588 19 329 May. 9,345 -4.0% |213 44| 112 98 501 412 10 506 Jun. 9,079 -2.8% |213 43| 122 98 374 208 12 454 Jul. 8,678 -4.4% |213 41| 114 98 277 157 20 515 Aug. 8,344 -3.8% |213 39| 137 98 214 129 26 506 Sep. 8,091 -3.0% |213 38| 128 98 223 78 28 415 Oct. 7,972 -1.5% |213 37| 115 98 182 106 8 252 Appendix D Sponsorship, Homepage Data and Information Providers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ New Total | New Total | IP % | Member % Org. Org. | Line Line | New Total Free. Inc. | Home Of Accts Accts | Spons Spons | Menus Menus Pages /Dec | Pages Memb ~~~~~ ~~~~~ | ~~~~~ ~~~~~ | ~~~~~ ~~~~~ ~~~~~ ~~~~~| ~~~~~ ~~~~ 1999 | | | Dec. 2 65| 0 8 | -20 223 223 32.7% | 841 8.1% | | | 2000 | | | Jan. 0 65| 0 8 | -5 218 268 20.2% | 848 8.5% Feb. 5 70| 0 8 | 5 223 273 1.9% | 850 8.5% Mar. 3 73| 0 8 | 1 219 274 0.4% | 845 8.5% Apr. 2 78| 0 8 | 1 1,794 414 51.1% | 831 8.5% May 0 78| 0 8 | -3 1,791 439 6.0% | 794 8.5% Jun. 4 82| 0 8 | -426 1,365 390 -11.2% | 763 8.4% Jul. 1 83| 0 8 | -721 644 404 3.6% | 745 8.6% Aug. 1 84| 0 8 |1,158* 1,802* 463 14.6% | 704 8.4% Sep. 5 89| 0 8 | 0 1,802 445 -3.9% | 683 8.4% Oct. 1 91| 0 8 | 7 1,809 486 9.2% | 676 8.5% Appendix E Modem Usage Data - Weekly Sessions ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Sessions Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 32,146 68% 8,380 18% 40,526 86% 6,485 14% 47,011 -38% 2000 Jan. 38,628 53% 8,750 12% 47,378 65% 25,501 35% 72,879 55% Feb. 60,580 66% 7,695 8% 68,275 74% 23,985 26% 92,260 27% Mar. 36,545 54% 8,257 12% 44,802 67% 22,365 33% 67,167 -27% Apr. 31,935 53% 7,688 13% 39,623 66% 20,702 34% 60,325 -10% May. 31,475 54% 7,685 13% 39,160 67% 19,589 33% 58,749 -3% Jun. 21,710 45% 7,724 16% 29,434 61% 18,671 39% 48,105 -18% Jul. 24,618 49% 7,802 16% 32,420 65% 17,498 35% 49,918 4% Aug. 33,958 57% 8,446 14% 42,404 71% 17,511 29% 59,915 20% Sep. 35,727 60% 7,321 12% 43,048 73% 16,098 27% 59,146 -1% Oct. 42,553 64% 7,558 11% 50,111 76% 15,866 24% 65,977 12% Appendix F Modem Usage Data - Unique Users ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Users Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 3,719 41% 1,086 12% 4,805 53% 4,293 47% 9,098 -28% 2000 Jan. 3,736 39% 1,103 12% 4,839 51% 4,705 49% 9,544 5% Feb. 3,059 45% 1,050 16% 4,109 61% 2,648 39% 6,757 -29% Mar. 2,834 44% 1,040 16% 3,874 60% 2,581 40% 6,455 65% Apr. 2,719 44% 1,014 16% 3,733 61% 2,417 39% 6,150 -5% May. 2,572 44% 1,008 17% 3,580 61% 2,289 39% 5,869 -5% Jun. 2,083 41% 1,008 20% 3,091 60% 2,048 40% 5,139 -12% Jul. 2,951 50% 953 16% 3,904 67% 1,956 33% 5,860 14% Aug. 3,438 51% 1,329 20% 4,767 71% 1,909 29% 6,676 14% Sep. 3,244 47% 992 14% 4,236 61% 2,680 39% 6,916 4% Oct. 3,412 49% 988 14% 4,400 63% 2,631 37% 7,031 2% Appendix G Modem Availability & Test Data ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 1,903 Attempts ~ 17:13 Nov. 6 to 10:43 Nov. 8 271-9768 520-1135 520-9013 Hr:Min Samp Aval Fail Samp Aval Fail Samp Aval Fail ~~~~~~ ~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~ 00:00 37 81% 18% 37 89% 10% 36 100% 0% 01:00 38 81% 18% 37 94% 5% 37 100% 0% 02:00 0 0% 0% 1 100% 0% 1 100% 0% 06:00 179 89% 10% 0 0% 0% 0 0% 0% 07:00 36 83% 16% 36 72% 27% 35 100% 0% 08:00 37 81% 18% 37 89% 10% 38 100% 0% 09:00 35 65% 34% 33 75% 24% 33 100% 0% 10:00 31 80% 19% 33 81% 18% 33 100% 0% 11:00 18 88% 11% 18 66% 33% 18 100% 0% 12:00 19 94% 5% 18 66% 33% 18 100% 0% 13:00 18 94% 5% 19 47% 52% 18 100% 0% 14:00 18 83% 16% 18 72% 27% 19 100% 0% 15:00 19 84% 15% 18 61% 38% 18 100% 0% 16:00 17 70% 29% 18 22% 77% 18 100% 0% 17:00 34 91% 8% 34 55% 41% 32 100% 0% 18:00 38 81% 18% 37 81% 18% 38 100% 0% 19:00 37 37% 37% 37 62% 37% 38 100% 0% 20:00 36 58% 36% 36 72% 27% 36 83% 0% 21:00 37 62% 24% 37 67% 32% 36 80% 2% 22:00 35 40% 45% 36 66% 33% 36 97% 0% 23:00 35 74% 25% 35 77% 22% 36 97% 2% ~~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~~ 754 72% 19% 575 67% 27% 574 93% 0% Appendix H Modem Error Data ~~~~~~~~~~~~~~~~ 271-9768 520-1135 520-9013 ALL ~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~~~~~~~ DialTimeout - 0.0% - 0.0% 1 0.1% 1 0.1% EndlessRing 75 13.0% - 0.0% 48 6.4% 123 6.5% NoCarrier - 0.0% - 0.0% - 0.0% - 0.0% NoDialTone - 0.0% - 0.0% - 0.0% - 0.0% NoLoginPrompt - 0.0% - 0.0% - 0.0% - 0.0% NoServiceMenu 84 14.6% 2 0.3% 101 13.4% 187 9.8% OtherFailure - 0.0% - 0.0% - 0.0% - 0.0% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~~ TOTAL ERROR 159 27.7% 2 0.3% 150 19.9% 311 16.3% Busy 1 0.2% 13 2.3% 21 2.8% 35 1.8% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~~ 160 27.8% 15 2.6% 171 22.7% 346 18.2% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~~ SUCCESS 415 72.2% 559 97.4% 583 77.3% 1,557 81.8% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~~ 575 100.0% 574 100.0% 754 100.0% 1,903 100.0%