Count of Age				Items mentioned as "Other"
Feature Liked First-Most	Total			2 lines
Low Cost	157	49%		Ability to access E-Mail through a DOS connection
Sense of community	51	16%		Ability to have a permenant Internet contact address.
Reliability	33	10%		all the above
Works with older Computers	24	7%		an email address that doesn't change if I change ISP
Not too much advertising	23	7%		chat
Other	20	6%		choosing two options is restrictive
Information and Learning opportunities	15	5%		doesn't matter
Grand Total	323			Flexibility- Can check mail a multitude of ways
				Free to registered charities
				Free, simple e-mail interface
Count of Age				got email address so I could get other services
Feature Liked Second-Most	Total			I feel it's doing something right for the people.  Not as much a sense of commu
E-mail	197	61%		I like many of the points mentioned above, I use it for a couple of the followi
Web Browsing	41	13%		intro for newbies
Newsgroups	38	12%		link to Ottawa when living out of town
Special Interest Groups	23	7%		low cost perm email addrs
Personal Web Pages	12	4%		nothing
Searching	8	2%		Ownership
Online Chat	4	1%		reading everyone's posts
Grand Total	323			Spam filtering on email and SIGs.
				You seem to be keeping up well with changes in connection, technology, services
Editorial comment:
If the survey had asked for a third choice, I'll bet people would have answered 'web browser'.
This question would have been much better if people had been asked to rate each item independently, eg., ranging from "I use this a lot" to "I never use this".