| Count of Age | 
      How
      Connected | 
        | 
        | 
        | 
        | 
       | 
       | 
       | 
       | 
       | 
       | 
       | 
       | 
       | 
    
    
      | How
      Reliable | 
      
      Browser | 
      Text | 
      Text and Browser | 
      Unsure | 
      Grand Total | 
       | 
    
    
      | 1 Unreliable | 
      
      1% | 
      
      1% | 
      
      1% | 
      0% | 
      
      3% | 
       | 
      Most people are
      using PPP at least some of the time | 
       | 
    
    
      | 2
      Somewhat Reliable | 
      
      12% | 
      
      2% | 
      
      7% | 
      
      1% | 
      
      22% | 
       | 
      (this is probably
      another indication of survey bias, since usage stats
      differ) | 
       | 
    
    
      | 3
      Reliable | 
      
      18% | 
      
      8% | 
      
      14% | 
      
      2% | 
      
      41% | 
       | 
      (people using PPP
      would have found it easy to click on the survey link in the
      email announcing it) | 
    
    
      | 4 Very
      Reliable | 
      
      11% | 
      
      9% | 
      
      12% | 
      
      1% | 
      
      33% | 
       | 
    
    
      | Grand
      Total | 
      
      43% | 
      
      20% | 
      
      34% | 
      
      3% | 
      100% | 
       | 
    
    
       | 
    
    
      | Same as above, only
      percentages are per column | 
       | 
    
    
      | Count of
      Age | 
      How Connected | 
        | 
        | 
        | 
        | 
       | 
    
    
      | How
      Reliable | 
      
      Browser | 
      Text | 
      Text and Browser | 
      Unsure | 
      Grand Total | 
       | 
      Text
      users tend to find the system more reliable than PPP
      users | 
       | 
    
    
      | 1 Unreliable | 
      
      3% | 
      
      6% | 
      
      2% | 
      0% | 
      
      3% | 
       | 
      PPP service may
      not be as reliable as text service. | 
       | 
    
    
      | 2
      Somewhat Reliable | 
      
      28% | 
      
      11% | 
      
      22% | 
      
      22% | 
      
      22% | 
       | 
    
    
      | 3
      Reliable | 
      
      43% | 
      
      39% | 
      40% | 
      
      56% | 
      
      41% | 
       | 
    
    
      | 4 Very
      Reliable | 
      
      26% | 
      
      44% | 
      
      36% | 
      
      22% | 
      
      33% | 
       | 
    
    
      | Grand
      Total | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
       | 
    
    
       | 
      Lynx users find
      the system more reliable than others. | 
       | 
    
    
       | 
      Generally
      reliability seems independent of user equipment. | 
       | 
    
    
      | Count of
      Age | 
      Computer | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
       | 
    
    
      | How
      Reliable | 
      
      Amiga | 
      BeOS | 
      Linux | 
      Liunx | 
      Macintosh | 
      MacPowerPC | 
      NCF Lynx | 
      SunOS | 
      Win16 | 
      Win95 | 
      Win98 | 
      WinNT | 
      Grand Total | 
       | 
    
    
      | 1 Unreliable | 
      0% | 
      0% | 
      0% | 
      0% | 
      
      0% | 
      0% | 
      
      1% | 
      0% | 
      0% | 
      0% | 
      
      1% | 
      
      1% | 
      
      3% | 
       | 
    
    
      | 2
      Somewhat Reliable | 
      0% | 
      
      0% | 
      
      0% | 
      0% | 
      
      1% | 
      
      1% | 
      
      1% | 
      0% | 
      
      1% | 
      
      10% | 
      
      7% | 
      
      1% | 
      
      22% | 
       | 
    
    
      | 3
      Reliable | 
      0% | 
      0% | 
      
      0% | 
      0% | 
      
      2% | 
      
      0% | 
      
      7% | 
      
      0% | 
      
      1% | 
      
      14% | 
      
      14% | 
      
      2% | 
      
      41% | 
       | 
    
    
      | 4 Very
      Reliable | 
      
      0% | 
      0% | 
      
      1% | 
      
      0% | 
      
      1% | 
      
      0% | 
      
      7% | 
      0% | 
      
      1% | 
      
      10% | 
      
      9% | 
      
      3% | 
      
      33% | 
       | 
    
    
      | Grand
      Total | 
      
      0% | 
      
      0% | 
      
      2% | 
      
      0% | 
      
      5% | 
      
      1% | 
      
      16% | 
      
      0% | 
      
      3% | 
      
      34% | 
      
      31% | 
      
      7% | 
      100% | 
       | 
    
    
       | 
    
    
      | Same as above, only
      percentages are per column | 
       | 
    
    
      | Count of
      Age | 
      Computer | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
        | 
       | 
    
    
      | How
      Reliable | 
      
      Amiga | 
      BeOS | 
      Linux | 
      Liunx | 
      Macintosh | 
      MacPowerPC | 
      NCF Lynx | 
      SunOS | 
      Win16 | 
      Win95 | 
      Win98 | 
      WinNT | 
      Grand Total | 
       | 
    
    
      | 1 Unreliable | 
      0% | 
      0% | 
      0% | 
      0% | 
      
      7% | 
      0% | 
      
      8% | 
      0% | 
      0% | 
      0% | 
      
      3% | 
      
      9% | 
      
      3% | 
       | 
    
    
      | 2
      Somewhat Reliable | 
      0% | 
      100% | 
      20% | 
      0% | 
      
      13% | 
      50% | 
      
      8% | 
      0% | 
      40% | 
      
      29% | 
      
      22% | 
      
      17% | 
      
      22% | 
       | 
    
    
      | 3
      Reliable | 
      0% | 
      0% | 
      20% | 
      0% | 
      
      53% | 
      25% | 
      
      43% | 
      100% | 
      30% | 
      
      42% | 
      
      46% | 
      
      26% | 
      
      41% | 
       | 
    
    
      | 4 Very
      Reliable | 
      100% | 
      0% | 
      60% | 
      100% | 
      
      27% | 
      25% | 
      
      41% | 
      0% | 
      30% | 
      
      29% | 
      
      30% | 
      
      48% | 
      
      33% | 
       | 
    
    
      | Grand
      Total | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
      100% | 
       | 
    
    
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