Executive Director's Report July 2000 =========================== August 13, 2000 By Christopher L. Cope (execdir@freenet.carleton.ca) Contents: 1. Status Report 2. Administration & Funding 3. Member Services and Future Initiatives 4. System Administration Appendices A Chart showing Registration Donations B Chart showing Renewal Donations C Chart showing Membership Activity D Chart showing Sponsorship, Homepage Data and Information Providers E Chart showing Modem Usage Data - Weekly Sessions F Chart showing Modem Usage Data - Unique Users G Chart showing Modem Availability & Test Data H Chart showing Modem Error Data 1. Status Report ================ a) Five Key Indicators: June July % | July % 2000 2000 Inc/Dec | 1999 Inc/Dec ~~~~~~~ ~~~~~~~~ ~~~~~~~ | ~~~~~~~~ ~~~~~~~ 1. Number of members: 9,079 8,678 -4.4% | 12,497 -44.0% 2. Donation Revenue: $12,703 $10,420 -18.0% | $ 9,868 5.3% 3. Percentage donating: 77.6% 79.3% 2.1% | 59.5% 25.0% 4. Average Donation: $ 32.99 $33.61 1.9% | $ 26.04 22.5% 5. Average Modem Failure: N/A 15.6%* | * Does not include 520-7835 or 5200-9013 b) Top Priorities - ED ~~~~~~~~~~~~~~~~~~~ (1) System Reliability - Complete migration of lines to 3Com gear (new line assignments) - Optimize Mitel Extended Access (2) Monitor bandwidth consumption and connectivity (3) Projects - HRDC WebMail - Development phase (business plan) - HRDC - Thin Client - implementation phase - Urban CAP - monitor (4) Implement items arising from Board planning discussion c) Top Priorities - Sysadmin ~~~~~~~~~~~~~~~~~~~~~~~~~ (1) Implement modem line changes (2) Complete installation of RAS 1500 Remote Access Servers (3) Complete fine-tuning of Extended Access at Mitel (4) Migrate POP server to SS10 (5) Migrate web services from Netscape to Apache on the UltraSPARC. 2. Administration & Funding =========================== a) Donation Data - New Registrations ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The number of new members exceeded Budget in both June and July with 122 and 114 respectively. Revenue fell short of the forecast however at $1,367 for June and $1,,508 for July, because the percentage of donors at 41.8% and 51.8% fell well short of our predicted 85%. The situation looks similar when viewed on a year-to-date basis, with some 969 new members exceeding the budgeted 686 (+41%), donating $12,838 or 27% less than our forecast. Year-to-date, 47.9% of the new members donated an average of $27.67 (See Appendix "A") b) Donation Data - Renewals ~~~~~~~~~~~~~~~~~~~~~~~~ The number of renewals in both June and July exceeded our budget at 374 (+80%) and 277 respectively (+77%). The percentage of donors among renewing members was strong both months as well, at 89% and 91% respectively. Accordingly, the revenue associated with renewals was well above our forecast for both months at $11335 (+114%) and $8,912 (+123%). Year-to-date continue to be favourable both in numbers and in revenue. We report 4,128 (+31%) renewals so far compared to our forecast of 2,987 and renewal donations totalling $103,969 (+30%) vs. a budget figure of $80,100. (See Appendix "B") c) Membership Activity: ~~~~~~~~~~~~~~~~~~~~ Membership continues to decline: now standing at 8,678, down 30.6% from July last year and a loss of 4.4% in the month. (See Appendix "C") d) Sponsorship, Homepage Data and Information Providers: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ As housekeeping of abandoned and unused sigs etc. continues, the number of menus is now reported at 644, down from a high of 1794 reported in April. The number of IPs with web pages increased to 404 this month. Nepean Seniors Home joined as an Org accounts and there were no new Line Sponsors. The number of personal homepages declined by 32 in June and 18 in July and now stands at 745. This figure represents some 8.6% of our current members. (See Appendix "D) e) Modem Usage Data ~~~~~~~~~~~~~~~~ (i) Weekly Sessions: The number of weekly sessions declined in June to 48,105, but rebounded slightly in July to 49,918. PPP users represent some 65% of these sessions. (See Appendix "E") (ii) Unique Users in a one-week period: Similarly, the number of unique users declined to 5,139 in June but bounced slightly to 5,860 in July. PPP users represent 67% of the total. (See Appendix "F") f) Modem Availability ~~~~~~~~~~~~~~~~~~ Modem testing was performed briefly during the period 17:33 July 12th to 23:37 the same day for a total of 365 attempts. The test software attempts a text connection, and the keystrokes required to log in to our new 3Com equipment are different than what is required for our other servers so the test software reports failed connections for 520-9014 (includes 520-7835). The statistics for Mitel and 520-1135 however indicate good availability at 77% and 93% respectively with an average error rate for these two pools at 15.6% (higher at Mitel). 3. Member Services and Future Initiatives ========================================== a) Projects ~~~~~~~~ (i) Extended Access II - RMOC: Progress will be contingent on moving ahead with Smart Capital Project. (ii) Industry Canada - Smart Capital: NCF has submitted a draft "Statement of Work" to OCRI, which In turn, has been incorporated as part of the overall Smart Capital Statement of Work submitted to Industry Canada. OCRI's contract negotiations continue and Industry Canada has asked for revisions and additional detail. The Statement of Work is to be submitted in two parts. The first is the very high level and the second version should be on a sub project by sub project basis, to allow greater understanding by reviewers. I.C. has asked for more detail in the SoW and that there be objectively identifiable indicators as to the progress of the project. Baselines are to be identified in each sub project. These must be identified as the starting point and the level of engagement in each sub project. Industry Canada reports that it overstated the maximum allowable grant for each province from $5M to something in the $4.5M range. Accordingly, we (all partners of SmartCapital) have been asked to revise our budget downwards by approximately 10%. (iii) Industry Canada - Urban CAP: The steering committee for this OCRI-lead consortium of CAP networks is in summer hiatus and there is no progress to report. (iv) HRDC (Office of Learning Technology): Thin Client Microsoft's Ottawa Enterprise Account Manager, who has been spearheading Microsoft's involvement in this project, is in England on an extended vacation, available only by email. We were assured however that progress would be made during her absence and expect to receive draft agreements shortly. (v) HRDC (Office of Learning Technology): Web-mail We have received written confirmation that HRDC will provide development funding for the first phase of our WebMail project. Because of the long delay between our original submission and the subsequent go-ahead, HRDC has asked us to re-submit our working budget for the development phase in accordance with their recently implemented template. b) Bandwidth ~~~~~~~~~ We are informed that Carleton will take steps to greatly improve bandwidth congestion at the beginning of the fall academic semester. Carleton has already received a new Cisco firewall product, which will enable then to traffic-shape heavy use segments, particularly the students in residence. Additionally, Carleton plans to increase their maximum bandwidth from the present 5 megabytes. Alternatives that have been examined appear to be considerably more expensive. The Bell connection (local link) to a provider of sufficient capacity typically costs more than we now pay for our complete connection. Some LMCS offerings are currently unavailable to us because we redistribute bandwidth to our members, or have technical shortcomings, such as insufficient number of IP addresses etc. We will continue to monitor this situation, particularly as Carleton's usage ramps up for the fall semester. We expect that the measures taken by Carleton however will avoid the kind of congestion we experienced last year. c) New Access Servers ~~~~~~~~~~~~~~~~~~ The System Administrator continues with the installation process of Our new 3Com RAS1500 access servers. It was necessary to return one main unit, one expansion unit and one quad modem card for warranty replacement. Currently all but one line of the 520-7835 pool and all 520-9013 (24 lines total) are connected the new equipment. (See additional details in Section 4. of this report) d) Bookkeeper ~~~~~~~~~~ The search for a replacement bookkeeper continues. Meanwhile, Rudy Wytenburg (ar909), our former accountant continues to handle the job while a search for a replacement proceeds f) Picnic ~~~~~~ The 2000 annual NCF picnic was held on Saturday July 29, 2000 at Brewer Park, on Bronson Avenue at the Rideau River. Scott McBride (en064) was Team Leader, greatly assisted by Marissa Bovey (bh590) and a team that included Beth Rose (ax570), Fiona Hammond (ed491), Mark Mielke (al278), Tom Nicholls (en521), Steve Glover (ei058), Terrie Meehan (eb684), Val Melvin (eh309), Corby Gilmore (ai750), and Kimberlie Montagner (ej681). Approximately 40 NCF members participated in the event, which featured games food and good companionship. 4. System Administration ======================== a) Reliability Concerns: Annex Servers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We have been experiencing continuing troubles with dropped calls on the existing Annex Servers. Some of these problems are attributable to broken or bad modems and occasionally faulty cables, but much of the problem lies within the servers themselves. The majority of reported faults seem to be linked to Annex1 and Annex3. Annex3 is simply overloaded, whereas Annex1 has been reporting some suspicious memory problems. The revised dialup configuration outlined in section b) below, in addition to simplifying dial-up pools, is designed to see that both of these servers are phased out. b) 3Com Servers ~~~~~~~~~~~~ One of our new 3Com RAS1500 servers has been placed in production mode, serving all 10 of the 520-9013 pool and 14 lines (all but one) of the 520-7835 pool. This machine, "freenet-annex5", has been running reliably for 16 days as of this writing, and MRTG graphs show that all 24 lines have been accessible and used steadily throughout this time. A second RAS1500 is in the racks and ready to go. The third RAS1500 is undergoing RMA repairs at 3Com Corp for hardware defects and is expected to be returned (replaced) to us the week of August 14th. It was also necessary to return one of the expansion units and one of the quad modem cards because of manufacturing defects, As part of full production implementation of the new 3Com gear, the NCF Dialup pool line assignments will be simplified into two large groups: "High Speed" and "Low Speed" as follows: NCF Dialup Changes ~~~~~~~~~~~~~~~~~~ This section outlines the planned changes to three of our dial-up telephone numbers, and the attendant changes to our terminal server configuration. These changes will occur concurrent with our redistribution of terminal sever load in an optimal fashion, including the phasing out of Annex I and Annex III. | CURRENT | PLANNED ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Annex I | 41 lines 520-1135 (14.4) | 0 | | Annex II | 32 lines 520-1130 (14.4) | 32 lines 520-1130 (14.4) | | (no change) from II | | | 1 Sysadmin Line (28.8) | 3 lines 520-1135 (14.4) from IV | 1 Demo Line (28.8) | 1 line 520-7835 (14.4) from IV | | Annex III | 64 lines 520-1135 (14.4) | 0 | | Annex IV | 10 lines 520-1135 (14.4) | 64 lines 520-1135 (14.4)* | | from III | 1 line 520-7835 (14.4) | | | Annex V | 10 lines 520-9013 (33.6) | 24 lines 520-9013 (33.6) 3Com | 14 lines 520-7835 (33.6) | 10 no change (520-9013) from V | | 14 (change 7835 to 9013) from V | | Annex VI | 0 lines | 24 lines 520-9013 (33.6) 3Com | | all (520-1135) from I | | Annex VII | 0 lines | 24 lines 520-9013 (33.6) 3Com | | 17 520-1135) from I | | 7 520-1135) from IV ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ | 174 lines | 174 lines ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ * Performance on Annex IV will be closely monitored and as CPU capacity permits, we will swap some of our existing USR 28.8 Kbps modems for 14.4s. c) Community Portal ~~~~~~~~~~~~~~~~ Dan Green (bd304) continues the development of an NCF portal system. He has been working on developing the NCF portal based on a newly released but functional and documented portal system called "lloop". The system is released under the GNU GPL, so Dan will be able to incorporate software modules he has already written into the lloop project, and forward his changes to the authors of the software, SourceGear Corporation. For more information, visit the company websites: http://www.lloop.com/ - http://www.sourcegear.com/. d) Extended Access - Mitel ~~~~~~~~~~~~~~~~~~~~~~~ Problems at Mitel have been linked to probable errors in the PBX programming, and the Phone Services department at Mitel will be dealing with the identified problems. e) Migrate POP ~~~~~~~~~~~ A Sun Sparc 10 machine has been configured and is undergoing final testing. Once complete, the machine will be moved into production and will replace the existing freenet7 machine. Additionally, the machine will provide IMAP server capability as well as POP service, which may be desired for future WebMail initiatives. f) Apache Webserver ~~~~~~~~~~~~~~~~ Apache 1.3.12 with PHP4 has been compiled and is running on the UltraSPARC. The server is currently serving up the FreeNet website over NFS in addition to hosting a handful of PHP4 programs in test mode. Migration of the webroot and search engine as well as the configuration of software redirects and virtual servers currently being served by the production webserver will complete the requirements necessary for migration. The server may also be extended through the addition of mod_perl and mod_ssl Apache modules to provide higher performance Perl CGI as well as secure server features. The heavy focus on installation and configuration of access servers has delayed this project somewhat. ----------------------------------------------------------------------- Appendix A Registration Donations ~~~~~~~~~~~~~~~~~~~~~~ No. No. % Of Avg. Avg. New Budget Regist Memb $ Budget Regist Donat'n Memb. (No.) Var Donate Donate Amount ($) Var Donat'n All New ~~~~~ ~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 2,521 4,200 -40% 1,198 47.5% $28,153 $42,000 -33% $23.50 $11.17 Avg'99 210 350 -40% 100 47.5% $ 2,346 $ 3,500 -33% $23.50 $11.17 2000 Jan. 162 98 65% 73 45.1% $ 1,743 $ 2,500 -30% $23.88 $10.76 Feb. 191 98 95% 64 33.5% $ 2,021 $ 2,500 -19% $31.58 $10.58 Mar. 153 98 56% 92 60.1% $ 2,871 $ 2,500 15% $31.21 $18.78 Apr. 115 98 17% 66 57.4% $ 1,620 $ 2,500 -35% $24.55 $14.09 May. 112 98 13% 59 52.7% $ 1,707 $ 2,500 -32% $28.93 $15.24 Jun. 122 98 24% 51 41.8% $ 1,368 $ 2,500 -45% $26.82 $11.21 Jul. 114 98 16% 59 51.8% $ 1,508 $ 2, 500 -40% $25.56 $13.23 Aug. 98 $ 2,500 Sep. 98 $ 2,500 Oct. 98 $ 2,500 Nov. 98 $ 2,500 Dec. 98 $ 2,500 ~~~~~ ~~~~~ ~~~~ ~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 969 686 41% 464 47.9% $12,838 $17,500 -27% $27.67 $13.25 Avg'00 138 98 41% 66 47.9% $ 1,834 $ 2,500 -27% $27.67 $13.25 Appendix B Renewal Donations ~~~~~~~~~~~~~~~~~ No. % Of Avg. Renwl No. Budget Renwl Renwl $ Budget Renwl Donate Renwl (No.) Var Donate Donate Amount ($) Var Donatn All Ren ~~~~~ ~~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ YTD'99 6,587 8,892 -26% 5,554 84% $149,521 $181,400 -18% $26.92 $22.70 AVG'99 549 741 -26% 463 84% $ 12,460 $ 15,117 -18% $26.92 $22.70 Jan. 741 580 28% 441 60% $ 13,453 $ 14,800 -9% $30.51 $18.16 Feb. 899 549 64% 520 58% $ 19,069 $ 14,000 36% $36.67 $21.21 Mar. 738 647 14% 667 90% $ 22,097 $ 16,500 34% $33.13 $29.94 Apr. 598 588 2% 430 72% $ 17,358 $ 15,000 16% $40.37 $29.03 May. 501 412 22% 344 69% $ 11,745 $ 10,500 12% $34.14 $23.44 Jun. 374 208 80% 334 89% $ 11,335 $ 5,300 114% $33.94 $30.31 Jul. 277 157 77% 251 91% $ 8,912 $ 4,000 123% $35.51 $32.17 Aug. 129 $ 3,300 Sep. 78 $ 2,000 Oct. 106 $ 2,700 Nov. 208 $ 5,300 Dec. 482 $ 12,300 ~~~~~ ~~~~~~ ~~~ ~~~~~ ~~~~ ~~~~~~~~ ~~~~~~~~ ~~~~ ~~~~~~ ~~~~~~ YTD'00 4,128 3,141 31% 2,987 72% $103,969 $ 80,100 30% $34.81 $25.19 AVG'00 590 449 31% 427 72% $ 14,853 $ 11,443 30% $34.81 $25.10 Appendix C Membership Activity ~~~~~~~~~~~~~~~~~~~~ |Member | Current |To line| Actual |Ratio |Number Forecast Number Forecast Number Number # of % inc. | |Of New No. of Members No. of Members Members Members -dec. |Lns :1 |Members New Memb Renewed Renewed Un-arch Archvd ~~~~~~~ ~~~~~~ |~~~~~~~|~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~~ ~~~~~~~ ~~~~~~~ 1999 | | Dec. 10,325 -2.6% |213 48| 114 400 405 387 22 411 | | 2000 | | Jan. 10,005 -3.1% |213 47| 162 98 741 580 13 323 Feb. 9,992 -0.1% |213 47| 191 98 899 549 1 217 Mar. 9,924 -0.7% |213 47| 153 98 738 647 24 195 Apr. 9,739 -1.9% |213 46| 115 98 598 588 19 329 May. 9,345 -4.0% |213 44| 112 98 501 412 10 506 Jun. 9,079 -2.8% |213 43| 122 98 374 208 12 454 Jul. 8678 -4.4% |213 41| 114 98 277 157 20 515 Appendix D Sponsorship, Homepage Data and Information Providers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ New Total | New Total | IP % | Member % Org. Org. | Line Line | New Total Free. Inc. | Home Of Accts Accts | Spons Spons | Menus Menus Pages /Dec | Pages Memb ~~~~~ ~~~~~ | ~~~~~ ~~~~~ | ~~~~~ ~~~~~ ~~~~~ ~~~~~| ~~~~~ ~~~~ 1999 | | | Dec. 2 65| 0 8 | -20 223 223 32.7% | 841 8.1% | | | 2000 | | | Jan. 0 65| 0 8 | -5 218 268 20.2% | 848 8.5% Feb. 5 70| 0 8 | 5 223 273 1.9% | 850 8.5% Mar. 3 73| 0 8 | 1 219 274 0.4% | 845 8.5% Apr. 2 78| 0 8 | 1 1,794 414 51.1% | 831 8.5% May 0 78| 0 8 | -3 1,791 439 6.0% | 794 8.5% Jun. 4 82| 0 8 | -426 1,365 390 -11.2% | 763 8.4% Jul. 1 83| 0 8 | -721 644 404 3.6% | 745 8.6% Appendix E Modem Usage Data - Weekly Sessions ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Sessions Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 32,146 68% 8,380 18% 40,526 86% 6,485 14% 47,011 -38% 2000 Jan. 38,628 53% 8,750 12% 47,378 65% 25,501 35% 72,879 55% Feb. 60,580 66% 7,695 8% 68,275 74% 23,985 26% 92,260 27% Mar. 36,545 54% 8,257 12% 44,802 67% 22,365 33% 67,167 -27% Apr. 31,935 53% 7,688 13% 39,623 66% 20,702 34% 60,325 -10% May. 31,475 54% 7,685 13% 39,160 67% 19,589 33% 58,749 -3% Jun. 21,710 45% 7,724 16% 29,434 61% 18,671 39% 48,105 -18% Jul. 24,618 49% 7,802 16% 32,420 65% 17,498 35% 49,918 4% Appendix F Modem Usage Data - Unique Users ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PPP Users PPP Users Text Users Total Increase Main Pool Mitel Pool Total PPP (Main Pool) Users Decrease ~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~ ~~~~~~~~ 1999 Dec. 3,719 41% 1,086 12% 4,805 53% 4,293 47% 9,098 -28% 2000 Jan. 3,736 39% 1,103 12% 4,839 51% 4,705 49% 9,544 5% Feb. 3,059 45% 1,050 16% 4,109 61% 2,648 39% 6,757 -29% Mar. 2,834 44% 1,040 16% 3,874 60% 2,581 40% 6,455 65% Apr. 2,719 44% 1,014 16% 3,733 61% 2,417 39% 6,150 -5% May. 2,572 44% 1,008 17% 3,580 61% 2,289 39% 5,869 -5% Jun. 2,083 41% 1,008 20% 3,091 60% 2,048 40% 5,139 -12% Jul. 2,951 50% 953 16% 3,904 67% 1,956 33% 5,860 14% Appendix G Modem Availability & Test Data ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 07/12 17:33 to 07/12 23:37 - 365 attempts 271-9768 520-1135 520-9013 Hr:Min Samp Aval Fail Samp Aval Fail Samp Aval Fail ~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ 17:00 9 77% 22% 9 100% 0% 9 0% 100% 18:00 20 100% 0% 20 100% 0% 20 5% 95% 19:00 20 75% 25% 20 90% 10% 20 0% 85% 20:00 20 90% 10% 20 95% 5% 20 5% 95% 21:00 20 55% 45% 20 95% 5% 20 0% 70% 22:00 20 50% 50% 20 85% 15% 20 0% 65% 23:00 13 92% 7% 13 84% 15% 12 0% 83% ~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~ 122 77% 23% 122 93% 7% 121 1% 85% Appendix H Modem Error Data ~~~~~~~~~~~~~~~~ 271-9768 520-1135 520-9013 ALL ~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~ ~~~~~~~~~~~~~ DialTimeout 1 0.8% - 0.0% - 0.0% 1 0.3% ModemInitTimeout - 0.0% - 0.0% - 0.0% - 0.0% NoCarrier 13 10.7% 7 5.7% 6 5.0% 26 7.1% NoDialTone - 0.0% - 0.0% - 0.0% - 0.0% NoLoginPrompt - 0.0% - 0.0% - 0.0% - 0.0% NoServiceMenu 14 11.5% 2 1.6% 94 77.7% 110 30.1% OtherFailure 1 0.8% - 0.0% 1 0.8% 2 0.5% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ TOTAL ERROR 29 23.8% 9 7.4% 101 83.5% 139 38.1% Busy - 0.0% - 0.0% 18 14.9% 18 4.9% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ 29 23.8% 9 7.4% 119 98.3% 157 43.0% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ SUCCESS 93 76.2% 113 92.6% 2 1.7% 208 57.0% ~~~~~~~~~~~~ ~~~~~~~~~~~~~ ~~~~~~~~~~~~ ~~~~~~~~~~~~~ 122 100.0% 122 100.0% 121 100.0% 365 100.0% -- *** Christopher L. Cope, Executive Director *** National Capital Freenet / Libertel de la Capitale nationale tel. (613) 520-2600 ext. 8024 -or- fax (613) 520-3524