Executive Director's Report November, 1998 =========================== December 11, 1998 By Christopher L. Cope (execdir@freenet.carleton.ca) Contents: 1. Administration & Funding 2. Member Services and Future Initiatives 3. System Administration 1. Administration & Funding =========================== a) Donation Data - New Registrations ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Again this month, new member registrations were disappointing at just 187, some 65% under Budget. Nearly half of these new members donated however and the average donations size was $26.08, resulting in an overall total of $2,321, which is 31% of our Budgeted figure. Year-to-date, we have registered 3,334 new members (- 51%), yet these new members have contributed $43,583 or 23% under Budget. No. No. % Of Avg. Regist New Budget Regist Memb $ Budget Regist Donat'n Memb. (No.) Var Donate Donate Amount ($) Var Donat'n All New ~~~~~ ~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ All'97 6,923 2,295 33.2% $47,395 $72,000 -34% $20.65 $6.85 Avg'97 577 191 33.2% $ 3,950 $ 6,000 -34% $20.65 $6.85 Jan. 305 666 -54% 145 47.5% $ 3,308 $ 4,262 -22% $22.81 $10.85 Feb 254 562 -55% 132 52.0% $ 3,246 $ 3,594 -10% $24.59 $12.78 Mar. 242 538 -55% 131 54.1% $ 2,965 $ 3,441 -14% $22.63 $12.25 Apr. 239 526 -55% 117 49.0% $ 3,412 $ 3,364 1% $29.16 $14.28 May 222 442 -50% 123 55.4% $ 3,067 $ 2,826 9% $24.93 $13.82 Jun. 462 512 -10% 153 33.1% $ 3,301 $ 3,279 1% $21.58 $ 7.15 Jul. 591 823 -28% 153 25.8% $ 3,551 $ 5,268 -33% $23.21 $ 6.01 Aug. 356 750 -53% 114 32.0% $ 2,338 $ 4,800 -51% $20.51 $ 6.57 Sep. 256 767 -67% 119 46.5% $ 2,863 $ 4,908 -42% $24.06 $11.18 Oct. 220 696 -68% 119 54.1% $ 3,064 $ 4,454 -31% $25.75 $13.93 Nov. 187 529 -65% 89 47.6% $ 2,321 $ 3,387 -31% $26.08 $12.41 Dec. 413 $ 2,642 ~~~~~ ~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~ ~~~~~~ YTD'98 3,334 6,811 1,395 41.8% $33,436 $43,583 -23% $23.97 $10.03 Avg'98 303 619 -51% 127 41.8% $ 3,040 $ 3,962 -23% $23.97 $10.03 b) Donation Data - Renewals ~~~~~~~~~~~~~~~~~~~~~~~~ Renewals were very strong this month with 318 members renewing compared to our forecast of 132 (+141%). The average renewal donation was $22.32 resulting a total for the month of $5,045 or 38% ahead of Budget. On a year-to-date basis however, we are considerably short of target at $219,732 or under Budget by 35%. No. % Of Avg. Renwl No. Budget Renwl Renwl $ Budget Renwl Donate Renwl (No.) Var Donate Donate Amount ($) Var Donatn All Ren ~~~~~ ~~~~~~ ~~~ ~~~~~~ ~~~~~~ ~~~~~~~ ~~~~~~~ ~~~ ~~~~~~~ ~~~~~~~ All'97 13,235 18,000 8,611 65.1% $186,716 $202,500 -8% $21.68 $14.11 Avg'97 1,103 1,500 718 65.1% $ 15,560 $ 16,875 -8% $21.68 $14.11 Jan. 1,544 1,734 -11% 965 62.5% $23,167 $ 27,123 -15% $24.01 $15.00 Feb 1,320 1,470 -10% 869 65.8% $21,415 $ 37,467 -43% $24.64 $16.22 Mar. 1,620 1,601 -1% 899 55.5% $22,759 $ 34,426 -34% $25.32 $14.05 Apr. 1,337 1,616 -17% 938 70.2% $23,555 $ 36,535 -36% $25.11 $17.62 May 1,028 1,336 -23% 653 63.5% $15,838 $ 34,662 -54% $24.25 $15.41 Jun. 670 478 40% 428 63.9% $ 9,410 $ 23,953 -61% $21.99 $14.05 Jul. 476 206 131% 333 70.0% $ 6,657 $ 8,832 -25% $19.99 $13.99 Aug. 310 188 65% 218 70.3% $ 4,722 $ 4,551 4% $21.66 $15.23 Sep. 246 192 28% 214 87.0% $ 5,075 $ 4,307 18% $23.71 $20.63 Oct. 243 174 40% 235 96.7% $ 5,546 $ 4,233 31% $23.60 $22.82 Nov. 318 132 141% 226 71.1% $ 5,045 $ 3,643 38% $22.32 $15.86 Dec. 886 $ 8,656 ~~~~~ ~~~~~~ ~~~ ~~~~~ ~~~~ ~~~~~~~~ ~~~~~~~~ ~~~ ~~~~~~~ ~~~~~~ YTD'98 9,112 9,127 0% 5,978 65.6% $143,189 $219,732 -35% $23.95 $15.71 AVG'98 828 830 0% 543 65.6% $ 13,017 $ 19,976 -35% $23.95 $15.71 c) Funding Drive ~~~~~~~~~~~~~ Donations continued to trickle in during November even though the the Donation Drive ended formally on October 31st. Many of these recent donations arise from people who check their mail less frequently and from organizations where it may require more lead time from the date of our notice to the preparation of a cheque. The total amount raised through the donation drive so far is $31,965. No. of Period Donors Donation ~~~~~~ ~~~~~~ ~~~~~~~~ 30-31 Jul 98 11 $ 300 August 98 267 $ 9,013 September 98 374 $11,711 October 98 307 $ 9,151 November 98 63 $ 1,790 ~~~~~ ~~~~~~~ 1,022 $31,965 d) Membership Activity: ~~~~~~~~~~~~~~~~~~~~ Currently the system reports our membership at 19,535 members. As noted in earlier reports, we are not currently archiving accounts. Accounts exceeding 120 days past renewal are left in 10 minute hibernation mode. Archiving is to be re-instated in December, but the process must be eased in, so as not cause excessive or undue system load. |Member | Current |To line| Actual |Ratio |Number Forecast Number Number Number # of % inc.| |Of New No. of Members Members Members Members -dec. |Lns :1 |Members Members Renewed Un-arch Archvd. ~~~~~~~ ~~~~~~|~~~~~~~| ~~~~~~~ ~~~~~~~ ~~~~~~~ ~~~~~~~ ~~~~~~~ May. 62,877 n/a|169 372| 372 1,831 0 0 Jun. 43,170 -31.3%|169 255| 654 654 18 20,361 Jul. 28,280 -34.5%|169 167| 651 605 103 7,919 Aug. 27,980 - 1.1%|169 166| 484 448 68 7,739 Sep. 22,996 -17.8%|169 136| 467 320 100 6,145 Oct. 21,527 - 6.4%|169 127| 314 248 76 1,870 Nov. 21,361 -0.8%|169 126| 234 529 266 61 501 Dec. 21,125 -1.1%|169 125| 193 413 728 42 421 Jan. 20,996 -0.6%|169 124| 305 666 1,544 16 495 Feb. 20,970 -0.1%|201 104| 254 562 1,320 74 343 Mar. 21,000 0.1%|201 104| 242 538 1,620 13 316 Apr. 20,317 -3.3%|201 104| 239 526 1,337 55 899 May. 19,332 -4.8%|201 96| 222 442 1,028 43 1,255 June 18,779 -2.9%|201 96| 462 512 670 62 1,095 July 18,517 -1.4%|201 92| 591 823 476 40 911 Aug. 18,867 1.9%|201 94| 356 750 310 - - Sep. 19,130 1.4%|201 95| 256 767 246 - - Oct. 19,343 1.1%|201 96| 220 696 243 - - Nov. 19,535 1.0%|208* 94| 187 529 318 - - e) Member Usage Data ~~~~~~~~~~~~~~~~~ Usage continues to decline on the main modem pool with some 194 fewer unique users logging in a typical week this month compared to last month and about 3,100 fewer than at the beginning of the year. Most of this reduction relates to the reduction in the number of members, but when the number of sessions on our Extended Access server (manually extracted by Andre) is counted in, the total is 52,858 which resembles our usage numbers in mid-summer. We report 869 unique users on the Extended access server during the month. There will be some overlap with our main modem pool, as some of these users will have logged in to both systems. No. Of No. Of | Max # Avg # Max % Avg.% | Avg. Weekly Unique | PPP PPP PPP PPP | No. Sessions Users | Users Users Usage Usage | Busy ~~~~~~~~ ~~~~~~ | ~~~~~ ~~~~~~ ~~~~~ ~~~~~ | ~~~~ Sep. | 9.3% 0.7% | Oct. 80,169 | 3.3% 2.0% | Nov. 74,359 10,150 | 39 12 13.3% 6.4% | Dec. 74,816 9,655 | 39 14 20.7% 7.4% | Jan. 74,270 9,683 | 52 19 27.7% 10.1% | Feb. 71,271 9,299 | 52 19 27.7% 10.1% | Mar. 72,417 9,333 | 52 19 27.7% 10.1% | 1.2 Mar.EA | 26 5 54.2% 10.4% | Apr. 65,844 8,576 | 49 19 26.1% 10.1% | Apr.EA | 32 9 66.7% 18.8% | May 64,439 8,235 | 58 22 30.9% 11.7% | 1.1 May EA | 34 12 70.8% 25.0% | Jun 60,643 11,109 | 62 26 33.0% 13.8% | 1.1 Jun EA 4,992 910 | 34 12 70.8% 25.0% | Jul. 59,638 7,470 | 67 30 35.6% 16.0% | 1.1 Jul EA | 34 12 70.8% 25.0%| Aug. 57,236 7,203 | 68 32 68.0% 32.0% | 1.1 Aug EA | 35 15 72.9% 31.3% | Sep. 51,664 7,016 | 71 31 37.8% 16.5% | 1.2 Sep EA | 37 16 77.1% 22.9% | Oct. 50,690 6,746 | 68 27 45.3% 18.0% | 1.2 Oct EA | 42 19 87.5% 39.6% | Nov. 48,758 6,552 | 102 47 54.3% 25.0% | 1.1 ** see below Nov EA* 4,100 869 | 44 17 91.7% 35.4% | * EA: traffic on the Extended Access Lines at our Mitel node - weekly sessions are estimated by dividing the month total 17,933 by 4.33 weeks ** This table illustrates that members continue to be able to connect to NCF with only one attempt approximately 96% of the time, These results were obtained for the period: 98/11/27 17:51 to 98/11/30 10:57 Connect on 9 attempts: 1 0.1% Average: 1.2 Connect on 8 attempts: 2 0.2% Median: 1.0 Connect on 7 attempts: 2 0.2% Maximum: 9.0 Connect on 6 attempts: 5 0.4% Connect on 5 attempts: 4 0.3% Connect on 4 attempts: 6 0.5% Connect on 3 attempts: 7 0.6% Connect on 2 attempts: 18 1.5% Connect on 1 attempts: 1,167 96.3% ~~~~~ ~~~~~ Total in sample: 1,212 100.0% f) Sponsorship, Homepage Data and Information Providers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We added one new organizational account this month: CNAG - The Canadian Naval Air Group. Xinhua Chinese Language School renewed their org. account. Org. Org. | Line Line | New Total Free -Dec. | Home of Accts Accts | Spons Spons | IPs IPs Pages % | Page Memb ~~~~~ ~~~~~ | ~~~~~ ~~~~~ | ~~~ ~~~~~ ~~~~~ ~~~~~ | ~~~~~ ~~~~ Apr. | 1 1 | 2 | May. 4 4| 1 2 | 4 | Jun. 0 4| 1 3 | 2 | Jul. 1 5| 1 4 | 2 | Aug. 1 6| 0 4 | 2 | Sep. 2 8| 0 4 | 1 | Oct. 3 11| 0 4 | 1 | Nov. 3 14| 0 4 | +/-300 55 |1,224 5.7% Dec. 0 14| 1 5 | 1 301 57 3.6% |1,205 5.7% Jan. 1 15| 1 6 | 28 329 56 -1.8% |1,310 6.2% Feb. 2 17| 0 6 | -7 322 67 19.6% |1,316 6.3% Mar. 1 18| 0 6 | -1 321 66 -1.5% |1,319 6.3% Apr. 4 22| 0 6 | 0 321 65 -1.5% |1,319 6.5% May 4 26| 0 6 | 0 321 71 9.2% |1,231 6.4% June 1 27| 2 8 | 0 321 68 -4.2% |1,194 6.4% July 1 28| 0 8 | -2 319 66 -2.9% |1,175 6.3% Aug. 2 31| 0 8 | -12 307 75 13.6% |1,184 6.3% Sep. 2 33| 0 8 | 1 308 76 1.3% |1,189 6.2% Oct. 1 37| 0 8 | 3 311 86 8/9% |1,206 8.2% g) Renewal / Donation Strategy ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Our new minimum donation program started December 1, 1999. This program, which was announced in ncf.announce, ncf.general and in an e-mail to all members represents a significant change in our approach to donations. Now members are asked for a minimum contribution in the form of volunteer time or a financial donation. While there have been concerns raised, especially in the two newsgroups noted above, the majority of members who have commented on the program have been supportive. As at the date of this report, some 142 members wrote to me directly, either as a reply to the message to all members, or responding to my post in ncf.general or ncf.announce. Of these, the majority were either positive, or at least neutral with only 14% actually criticising the program. The table below, sumarizes these letters. Supportive reply: 49 35% Neutral or request for info: 73 51% Critical or negative reply 20 14% ~~~~ ~~~~ 142 100% Perhaps of even greater importance, is the favourable effect the program is having on renewals and renewal donations. While we have yet to complete the first full month of the program, we have taken in approximately $10,000 so far in December and it appears likely that we will exceed the $17,000 received in December, 1998. h) First Annual Fundraiser Faire ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The First Annual "Fundraiser Faire" took place at the James Street Feed Company on Saturday, November 28, 1998. This event, which was planned and executed by members of the Pagan SIG, raised $641.00 for NCF. i) Funding Administrivia ~~~~~~~~~~~~~~~~~~~~~ The on-line list of donor files was updated to reflect all November donations. Thank You letters were sent to all donors. 2. Member Services and Future Initiatives ========================================== a) Outreach ~~~~~~~~ Seniors Internet Program: The program at Good Companions Centre will begin in January, 1999. Jules Lafrance (ab388) will lead the team, assisted by Lyn Shouldice (ah940) and Jean Wilmot (aa145) b) Scotia Bank - Donation collections ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Our arrangement with Scotia Bank has started to make a difference. Some 16 donations have been received via the transfer system which Scotia Bank has arranged from their branches throughout the region. c) Government Grants ~~~~~~~~~~~~~~~~~ (i) Industry Canada (Community Access Program) Discussions continue with Industry Canada. We are hopeful that a small contract will be awarded from Urban CAP. (ii)Industry Canada (Volnet Program) Discussions with Paula Speevak Sladowski, the ED of the Volunteer Centre of Ottawa were productive. There is an excellent opportunity for our two groups to collaborate on a proposal to Industry Canada under the Volnet Program. Industry Canada is now slightly behind their anticipated schedule, but a formal document clears committee on December 9th and will then be subject to staff, then Ministerial approval. d) Public Relations Update ~~~~~~~~~~~~~~~~~~~~~~~ FreeNews is available in text format, at "go freenews" and on the web at: http://www.ncf.ca/ncf/freenews/. Ads were run in both Monitor Magazine and Ottawa Computes. These ads promoted "Join FreeNet, we make the Internet Easy". Newsweek International has included us in their monthly "Who's Doing It Right" section, which throughout the month of December will feature NCF and three other "e-villages." The article is available at http://www.Newsweek-int.com - Enter and click the connection to: "Who's Doing It Right" e) FreeNews ~~~~~~~~ John Angus (an321) has published his second edition of FreeNews. He has made many changes to tighten the publication up, and tone down the publication to make it attractive to a more main-stream audience. f) Auction ~~~~~~~ This year's edition of the "great NCF On-Line Auction" was again a success, thanks to FreeNet members who placed some 900+ bids on the items we had on the block. Special thanks go to Michael Mason (an956) who coordinated the auction and to Sheila Alder and her band of "Merry Elves" - the Office volunteers who worked hard to catalogue the many items and who continue to toil amid stacks and piles of auction items to make sure the winners can pick up their booty. The auction raised $2,976.50 for FreeNet and as we are left with many unsold auction items, the event will continue to generate revenue at Garage Sales and in future auctions. Literally a truckload (my pickup truck) of gear was donated by Akran Networks, and our thanks go to Raman Agarwal, the President. The Ottawa Public Library (OPL) was kind enough to share some surplus Microsoft software, which also added significantly to the event. The following table illustrates our success. Total bids: $3,608.00 OPL share: 631.50 ~~~~~~~~~ $2,976.50 g) CapitalFind ~~~~~~~~~~~ NCF volunteers are creating an index of organizations, businesses, shops, restaurants, services, events and interesting sites in and around Ottawa. Richard Bethell (cj434), in his capacity as Webteam Coordinator has taken point on this project, although Andre Ouellette (bf766), who brought this project along from its infancy, will continue with a prominent role. James Schofield (dj271) has been injecting his usual skillful HTML skills and the project is really coming along. A test front page can be seen in Richard's test area: http://www.ncf.carleton.ca/~xx434/ A most pleasant effect of our new minimum contribution program is the fact that so far some 4 individuals have already come forward to offer their help as volunteers to "adopt" categories in the index. These helpers will keep their page up to date; check telephone numbers; confirm WWW links; and find new businesses and organizations who should be included in the category h) Volunteer Coordination ~~~~~~~~~~~~~~~~~~~~~~ Michael Mason (an956) has agreed to take on the job of team leader, and head of recruitment for our volunteer coordination team. Nicole Soucy (bp418) has also recently joined the team. Sheila Alder (bw306) will continue to help as a coordinator and Andre Ouellette (bf766) will continue to look after menus, WebPages etc, for the group. The group has planned a Christmas "Dutch Treat" Volunteer's luncheon on December 23rd, to be held at Baxters Restaurant, starting at 11:30 AM. We're hoping to get as many of our volunteers out as possible. Those interested should RSVP Mike at xx088@freenet.carleton.ca On January 23rd, at 9:30 AM, we will hold the first in a series of "New Volunteer Orientation" sessions at the Olde Forge Community Resource Centre, corner of Carling Avenue and Richmond Road. Following the orientation portion of the program, all present and former volunteers will be invited to participate in a Volunteer appreciation pizza-n'-pop luncheon. Way to go "HELPERS"! i) Top Five Priorities - ED ~~~~~~~~~~~~~~~~~~~~~~~~ (1) Implement new donation policy (2) Kick off new Volunteer events & Strategy (3) 1999 Budget & Strategy (4) Advertising Flyer (5) Industry Canada Programs: - Urban CAP - Volnet 3. System Administration ======================== a) Year 2000 Issues ~~~~~~~~~~~~~~~~ f1, f4, f7, f-news: Are all running Solaris Operating Systems, and are already Y2K-compliant. f3, f5, f6: Are all running SunOS 4.1.4 and are NOT Y2K-compliant. A third-party SunOS 4.1.4 Y2K patch is available from Sun Microsystems' website, which purports to resolve Y2K issues. The patch will be fetched and tested. freenet2: Is a Sun IPC box and is not Y2K compliant. To the best of our knowledge, this machine cannot be patched at all. f2's practical usefulness is already wearing thin and consideration is being given to removing this machine from service now. Annex 3 terminal servers: Are not Y2K-compliant; they are patchable, and Colin McFadyen will implement the necessary fixes. During the same downtime, Colin will also will configure the Annex servers so that modems are re-initialized after every hang-up before the next call, increasing overall modem stability. b) Reconfiguring modem dial-up lines ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The next stage in our process of evolving to two main modem groups: the "slow speed group" and "the high speed group", is the Annex configuration change noted above. Following this step, we will be in a position to install some of our new 28.8 Kbps modems. Bell will configure hunt group and forwarding assignments as a final step. c) Evening use of Mitel Lines ~~~~~~~~~~~~~~~~~~~~~~~~~~ Mitel has been working on their telephone line configuration to give us the use of more lines. We have increased from our original 32 to 38 currently, and as of the weekend of December 12, 1998 we will be increased up to the full complement of modems on our server: 48 - 28.8Kbps lines. Thanks goes to NCF volunteer Rene Dalle (af842) for pursuing this opportunity on our behalf. (Rene is our new Sysadmin's dad) d) Daytime use of Mitel Lines ~~~~~~~~~~~~~~~~~~~~~~~~~~ Mitel has given us approval to begin using up to 32 of their telephone lines during daytime. A recent study has shown that the impact of 32 FreeNet users on Mitel's T-1 Internet access represent only about 5-10% of the available bandwidth and will not adversely affect Mitel's current usage. In order to implement this, Bell Canada will need to re-program their DNS switch to forward calls to a new (unpublished) telephone number which will be routed through Mitel's PBX to our server. This arrangement will be subject to change from time-to-time, as Mitel's own needs and fiscal constraints have effect, but the additional lines, all 28.8 Kbps will be a much appreciated addition to our daytime service. Thanks go again, to Rene Dalle (af842). d) Time limits enforcement PPP ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Andre has commenced the logging of PPP sessions longer than 60 minutes in length to help determine how much of an impact individual lengthy sessions really have on busy signals. The statistics mentioned above suggest that we do not yet have a problem with excessive busy signals yet some members have reported problems, particularly on 520-1135. Jim Elder (aa456) is reviewing the existing PPP time limits enforcement software and will work with Andre to fix and/or develop an alternative method of tracking and handling PPP logins. Jim, Richard Bethell (cj434) and Mark Mielke (al278) are also examining ways to provide messaging to PPP users. These messages would warn PPP users that their time is nearly up. It may also be possible to use such a feature for messaging between users. e) Webpage forms (cgi scripts) ~~~~~~~~~~~~~~~~~~~~~~~~~~~ James Holmes, an associate of Chris Hawley at Newbridge wrote a script to parse the output from the Web version of our member registration form; return a confirmation report and mail the clean registration to the office. Andre has installed and tested the script. This means that anyone visiting our site can register for membership, without the necessity of having an e-mail client configured on their browser. Andre has since modified a copy of the script and has applied it to our Volunteer application form, which also now works without needing e-mail. f) Bandwidth - Carleton's Pipe ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Carleton will get ATM services from OCRInet (Ottawa Centre for Research and Innovation). Carleton plans to replace their existing two T1's with a 5 Mbps ATM switch, providing a 5 Megabit connection to the Internet plus a connection to CAnetII, which could also offload some of Carleton's existing traffic for research projects. The net result will be an Internet connection which we share which will be about 60% faster. Current plans call for this installation to be complete by the end of January 1999. g) ncf.ca ~~~~~~ Wendy Stark, Chief Information Officer for Carleton University has indicated that having "carleton" in our web and e-mail address is no longer seen as a significant benefit to Carleton. In fact, there have been a few cases where confusion has arisen when people have attempted to contact Carleton staff thinking that they were the domain administrators for FreeNet. ncf.ca has been registered for some time and our Web pages are visible at www.ncf.ca and at www.ncf.carleton.ca. The next step will be to modify our mail configuration to permit ncf.ca mail addressing, without eliminating or breaking the existing addresses. h) Top Five Priorities - Sysadmin ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ (1) On-going exploration and study of NCF systems (2) Begin testing imap/pop server (from the University of Washington) on freenet7 as a stepping stone towards the "Single Mailbox" goal (3) Co-ordinate alternative solutions to PPP time limits enforcement problem (repair existing program "atled", or new method) (4) Reinstate archiving (5) Evaluation/testing of alternate webserver (Netscape Enterprise 3.51 or Apache) on freenet1 (webserver now running on freenet4) -- *** Christopher L. Cope, Executive Director *** National Capital Freenet / Libertel de la Capitale nationale tel. (613) 520-2600 ext. 8024 -or- fax (613) 520-3524