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                             Information Item

                    Net Abuse Response Team ("Spam Desk")
                              Set-up Sheet
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Committee/Task Force/Team Setup Sheet
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Name of Task Force:	Net Abuse Response Team ("Spam Desk")
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Type:	Administrative
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Mandate: 
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 - Receive members' reports of unwelcome email, determine if problem
exists by assessing volume of reports and/or severity of attack ie. mail
bomb (otherwise known as "spam")
 - members email sample with full headers to netabuse@freenet.carleton.ca
 - Notify S/A of site/account where problem mail originates
 - Notify members of sites/accounts blocked/banned from NCF system
 - Maintain records regarding sites time limits re blocked/banned status
 - Time limits: first offence 	- 1 week
		second offence  - 1 month
		third offence	- permanent


Responsible to:  System Administrator S/A and Administrative Coordinator A/C
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 - Shared responsibility as technical detail in operational area


Level of Authority:
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 - Acts independently, based on reports from members and/or instructions
from Postmaster or S/A


Duties and responsibilities:
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 - Moderate newsgroup, receiving and reporting on unwelcome commercial
email and/or mail "bombs" received by NCF
 - Update newsgroup and text file to keep membership informed of current
status of blocked/banned sites
 - Notify S/A when of blocked/banned time is expired for given site so it
can be reinstated for our system
 - Use NetAbuse Moderator's account to moderate newsgroup, and maintain
menu for team; also to receive email from members (not to be used for any
other purpose) (userid: ao707)
 - Maintain spam help files, how-to procedures and where appropriate
pointers to WWW sources of anti-spam information
 - Maintain one copy of offensive email, complete with headers, from each
blocked/banned site in mail directory of netabuse account 
 - Members email sample with full headers to netabuse@freenet.carleton.ca


Time frame: 	Ongoing support, with six month reviews
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Time commitment:
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 - Varies depending upon volume of "spam", and necessary resulting
activity 
 - Coordinator must check email of netabuse

Support/resources required (materials, staff support, information):
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Membership:
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 - One coordinator, who also acts as moderator of newsgroup
 - One backup team member minimum


Qualifications and Special Skills:
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 - Familiar with the NCF system
 - Able to work cooperatively with staff and key volunteers
 - Able to work independently, with little supervision
 - Willing to modify actions to lessen likelihood of counter-attacks on
individual


Reporting:
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- Annual report must be submitted by date specified each year, (usually
late December to early January), length approximately 2-4 screens of
information. 


Prepared: Jul/97
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