October Operations Report ========================= by Lisa Donnelly (am412), NCF Executive Director Wednesday, 11 October 1995 1. NCF administrative office update ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The training of the Administrative Coordinator, Sheila Currie-Alder (bw306), is completed. She is making a sizable contribution already and has been working on overhauling the office. Processing of registrations has increased to a one to two day turn around time - this includes resolution of most problem registrations as well. The relocation of the office to Dunton Tower, room 402, is proceeding well. The week of the actual move and re-organization of the new space is slated for the week of 30 October - 3 November. During this time there will be a slow down in office work. In addition to the new room, we are able to keep room 1409. This small office will provide meeting space and room for additional staff to work as needed. The office expansion will allow for four voice lines and four ethernet connections to our NCF machines. This will allow for two help-oriented voice lines and our first ever NCF fax line. A new computer and a fax/copier/printer are being purchased for the office. With proper space and equipment the office can increase efficiency and support to the public. In addition, the increased space will allow for more volunteer support, allowing Sheila more time to contribute to other NCF duties. 2. Equipment from Hardware Canada Computing has arrived ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Our order from HCC has arrived at Carleton University. John Stewart, (xx104) the Carleton employee and all-around wonderful NCF hardware volunteer, and Ian Allen hope to have the equipment installed by the end of October. John would like to do this sooner but has intense work demands on him during the first two months of the student's returning to Carleton. 3. Backlog in handling all Information Provider activity ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The majority of our on-line Information Provider related work is done by a volunteer IP Administrator. Currently this person is Mike Jankulak (xx821) who took over for Al Seaman (aa331) approximately six months ago. Mike has been doing an outstanding job at this and has been a huge asset in helping NCF (and filling the large hole left by Al's departure). Currently, due to increased demands at his day job, Mike has been unable to spend as much time on NCF as usual. This has caused a backlog for September and October. Mike J. is currently working on this backlog and expects to be caught up in two weeks. If he has any difficulty maintaining the volunteer position we will look into getting him a partner but for now he feels confident that things should return to a more normal timetable. 4. NCF's Public Meeting co-ordination is changing hands ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For the last year Miranda Gray and Matthew Darwin have been handling the NCF Public meetings held at the Ottawa Public Library on the first Tuesday of each month. For the last 6 months Miranda has been handling this primarily. This month's meeting was her last meeting and the torch is being passed to volunteer leader of our Speakers Co-ordination task force, Mimi Richard (br184). Mimi will be supported by the NCF Administrative Co-ordinator, Sheila, as well as Miranda in making this transition. Members of the Board will continue to be called upon to attend, and possibly to lead, from time to time. 4. Complaints/Resolutions Committee progress ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Per the Complaints Procedure recommendations made at the September Board meeting we are in the process of implementing the new committee and on-line area. Brian Monkman (af088) has been added to the "complain" alias and is responding to current issues in the interim. A task description and call for volunteers has been posted and we expect to make the recommendations for committee members to the Board on Thursday, 19 October. The menu area has been designed and is now being built by Brian. We are also in the process of creating some of the documents and hope to have the area live and the committee members active on Tuesday, 23 October. An annoucement to the membership will be posted at that time. 5. ED Activity Logs to be sent to the Board at the end of each month ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ As part of the new Executive Director contract, I will be increasing my reporting to the Board in order to ensure that all Board members are aware of how I spend my time and what types of duties occupy each month. An activity log with the number of days and hours worked, along with a list of duties performed for the month, will be e-mailed to the Board within 3 working days after the end of each month. We hope this will improve communication and understanding of the Executive Director role in the organization. In addition, all Board members are welcome and encouraged to call me from time to time to touch base on currently NCF activity. 6. Operational Indicators ~~~~~~~~~~~~~~~~~~~~~~~~~~ Operational Indicators calculated from Board meeting to Board meeting) July August September October (17Aug.- 13 Sept.) Registered Users 44,735 46,140 47,312 48,829 Unique Users (Week) 13,080 13,030 14,128 14,512 Registration Turnaround (Av.Days) 4 3 7 days 1.5 days Incoming Registrations (Per Day) On-line registrations 70 82 80 85 Accounts Validated 40 43 28* 61** *validations are low due to office staff turn-over **validations are high due to catching up with validations backlog Graph of # of people doing online registrations over the past 12 months: *************************************************************************** * * * ** * **** * * ** * *** * * ** *** ** * ***** * * * * * * * * ** * * * ** * * * * * * * ** * ** * * * ** * * * * * * ** * ** * ** * ** ** * ******** * ** * * * * **** * * * * * * * ** ** * * * * * * ** ** * * * * * * 94/10/19 95/10/11 * Col 2 Online 0 -x- 60 0 -y- 1000************************************ 7. Current NCF Volunteer Groups (25) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Projects (2) ~~~~~~~~ Database Project Exporting Newsgroups project Committees (7) ~~~~~~~~~~ Annual General Meeting Committee (go agm-com) Complaints Committee (to be finalized) Francophone Committee (go cfranco) Finance Committee (go finance) Development Committee (go development) Hardware/Software Committee (go hw-sw) Board Planning Committee (go planning) Task Forces (10) ~~~~~~~~~~~ Help Desk Task Force (go help-desk) Information Management Task Force (go info-management) Minute Takers Task Force (go minute-takers) Office Administration Task Force (go office) Public Access Task Force (go public-access) Speakers Coordination Task Force (go speaker) Menu Design Task Force (go menu-design) Time Limits Task Force (go time-limit) Translation Task Force (go translation) Volunteer Coordination Task Force (go helpers) Individual Assignments (6) ~~~~~~~~~~~~~~~~~~~~~~ News Administrator IP Administrator SIG Administrator Post Master Statistics Administrator Boutique Administrator -- Lisa K. Donnelly, Executive Director * National Capital FreeNet/Libertel de la Capitale nationale * Telecommunities Canada, Board of Directors (613) 241-9554 voice & fax (613) 241-2477