Annual Report - Complaints Resolution Committee - 1997
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CRC Members:	Simon Coakeley - Chair
		Natalie Munro - Board Liasion
		Donna Shaw - Gotta Love Her


The Complaints Resolution Committee (CRC) was created by the Board of
Directors in 1995 to administer infractions of the Membership Agreement
(MA) and the Acceptable Use Policy (AUP).  The CRC is empowered to disable
accounts for repeated infractions. 

In past years, a great deal of CRC time was spent in dealing with IRC
related complaints.  In 1997, the CRC recommended to the Board that the
NCF IRC newsgroup become moderated.  Since this newsgroup has been
moderated, the number of complaints generated by IRC related matters has
dropped by better than 80%.

Also in 1997, the CRC noted that unsolicited email (spam) was becoming a
problem in terms of volume.  The creation of the "go spam" area and the
recruitment of some very talented volunteers (Andrew Nellis, Richard
Bethell, Jennifer Witham, NCF postmaster) has enabled our members to
become involved in helping to curb incoming sources of spam.  Members have
been very supportive of our anti-spam team, and helped make this endeavour
a success. 

We've had a few problems in 1997, but in consideration of the total number
of NCF members, our problems have been very minor.  NCF members are good
people, and an example for any other online community.