Operations and Development Manager Ottawa, ON

Application deadline: Friday, April 10th at midnight ET. Applications will be reviewed on a rolling basis.

About NCF: National Capital FreeNet (NCF) is a local, not-for-profit alternative to commercial internet service providers. Since 1992 we have connected more than 100,000 members. We believe that everyone in Canada’s National Capital Region should have access to the internet, meaning they can afford a high-quality connection, understand how to use it, and feel safe online. As a social enterprise, we work to fill this gap, investing in bandwidth and community services, keeping prices as low as we can while staying sustainable. We currently offer high speed DSL from 6 Mbps up to 50 Mbps, free locally-hosted email, basic web hosting, skills workshops, and dial-up. In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask questions about a range of internet and computer-related issues. In 2017 we launched our Community Access Fund, including a low-cost unlimited usage internet package available to 32,000 Ottawa Community Housing tenants.

About the position: The Operations and Development Manager is responsible for a wide range of activities including managing and improving the quality and resilience of existing NCF services as well as helping lead the development of new products and services in line with NCF’s vision and plans for growth. This work will be in conjunction with the Executive Director, Management Team, other staff and volunteers. We are looking for someone to help us:

● develop and launch new services including cable internet, internet security tools, and home networking devices;

● manage our award-winning HelpDesk of staff and volunteers to ensure service excellence as they work with NCF members on questions relating to connectivity and other digital literacy issues

;● refine our internal processes and tools to make NCF evermore efficient and responsive;

● research new ideas such as establishing a community mesh network;

● add content to our new front-end website, launching in April;

● help grow NCF’s membership and influence

;● work with our suppliers, including Bell;

● implement the Board’s strategic plan;

● help prepare documentation and training materials;

Qualifications: This position requires university or college-level education in computer science, computer engineering, network, information and communications technology or technology management, or an equivalent mix of education and experience. Experience in community organizations is an asset. Experience in business development is an asset. Bilingualism in English and French is an asset.

Working environment: This position will work in a team with staff and volunteers, and is a member of the Management Team.Small collaborative office. Some flexibility with hours.

Terms:Permanent full-time position, six month probation period 40 hours per week$60,000 per year Three weeks paid vacation Personal health and dental benefits

How to apply: Please send CV and cover letter to careers@ncf.ca. PDF attachments are accepted. We encourage applications from under-represented communities. We thank everyone for applying however only those accepted for an interview will be contacted.

No phone calls please.