DSL Troubleshooting

Plug one end of the telephone cord that came with the modem directly into the wall jack nearest to the computer and the other end into the DSL plug at the back of the modem. (Do not use an extension cord or a filter on this line.)

Plug a telephone filter into ALL telephone jacks throughout the house where there is a device attached (e.g., telephone, answering machine, fax), except the DSL modem. Failing to do so will cause a lot of disturbance on your phone line and may result in your modem not working properly.

Connect the power supply to the back of the modem and to an electrical outlet.

Turn on the modem, using the on/off button at the back. Wait until the lights stop flashing and are solidly green (this may take a few minutes).

Plug one end of the yellow Ethernet cable into the port at the back of the modem and the other end into your computer. When the DSL light is solid green, you are ready to browse the Internet!

Note: If the modem was purchased from NCF, Do not use the Setup CD provided with the modem, because it has been preconfigured.

Username must be of the form ab123@ncf.ca, not just your accountID.

Password is your NCF DSL password, not your NCF dialup/email password.

When opening Internet Explorer or Outlook Express, if you see a prompt for a dialup connection:

1. Open the Control Panel and select Internet Options
2. Click the Connections tab
3. Select the option "Never dial a connection"
4. Click OK

How to configure your SpeedTouch modem-router after reset to factory defaults:

1. Power on modem. Connect modem to PC via ethernet.
2. release/renew PC's DHCP (winipcfg or ipconfig)
3. go to http://10.0.0.138 (your browser must allow popups)
4. run the Easy Setup:
   • service: Routed PPPoE (default)
   • VPI/VCI: 0.35
     auto-configured: on
   • username: [ncf_accountID]@ncf.ca (e.g. ab123@ncf.ca)
     password: [ncf_dsl_password]
     access concentrator: [blank]
     serviceName: NCF Internet
   • modem username/password: as you choose

How to configure your SpeedTouch modem-router after reset to factory defaults:

1. Plug in modem (including power and ethernet) then turn on the modem
2. Open web browser and into the address bar type http://speedtouch.lan. Hit enter
3. Click SpeedTouch from the menu on the left
4. Click "Setup" in the pick a task section at the bottom of the page. This will cause a popup to come up on your screen saying "Welcome to SpeedTouch Easy Setup"
5. Click Next
6. Select Router from the menu in the "Service Selection" window
7. Click Next
8. Use the drop down menu to select 0.35 in the VPI/VCI section of the Routed Internet Connections
9. Confirm that PPPoE is selected
10. Click Next
11. In the Internet Account Settings window, enter the DSL username as issued by NCF (e.g. aa000@ncf.ca
12. Enter the DSL password twice. This password will start with the letters ncf and is not the normal password for your account
13. In the Access Controls window leave the username as Administrator and enter the DSL password in the password field twice
14. Click Next
15. You will now see a confirmation page. Click Start
16. You will now have to wait as the SpeedTouch configures itself. This will take only a few moments
17. Re-enter the DSL modem username "Administrator" and the DSL password to confirm
18. Click Finish

If you use a wireless router, you should turn on encryption so strangers can't 'listen in' or log on and consume your bandwidth. Here's how:

Refer to http://www.thomson.net/dsl/.

To configure your email program, you will need to send the NCF accountID and password to the outgoing (SMTP) mail server. Please use Email Configuration for instructions for your mail client.